Great experience, easily reachable customer service representatives always willing to assist throughout process

Best customer service! Very refreshing..

Very nice company to work with. They understand your “pain” of having to get a student loan.

Very easy process.

Loved the help Was a little confused with what forms were asked but made it through, thank you so much!

Pretty easy process.

Process went very smoothly! Thank you.

I wish it would have been more clear up front of the detailed documents needed to upload to transfer/refinance student loans from another company. I thought I had the correct documents the first time and then waited and received email communication of needing more. I called to follow-up and they said everything was in process so no need to do anything at that time. Then waited a little longer to receive another email with more detailed explanation of the documents needed. I wish it was either more clear up front or that communication would be done via phone rather than email.

My wife and I started getting a ton of robo-calls the day after we submitted our applications. How many people did you sell our information to?

it was pretty easy

I was surprised that the loan process took so long. Communication was ok. Glad the process is over. Hope it is easier the next time.

Everything came together in time and the site was fairly easy to navigate and understand. Only problem we had was it took a week for the school to confirm the loan amount with EDvestinU, probably because they hadn't ever worked with this company before.

Cosigner part was confusing, and some documents that were uploaded were not received and had to be done again. Otherwise, a good experience.

Excellent experience - easy to use and everyone was helpful.

Very helpful

I think the process is way to complicated with very little help

This process was so much easier than SunTrust! Not to mention cheaper. Definitely going with you guys in the future!

Very pleased with the assistance received when needed

Everyone was so nice and helpful. Great customer support! Thank you guys for everything :)

Easy to deal with as a financial borrower.