The process was fairly quick and easy to understand, and support was provided in a timely manner whenever I had questions. The website was also easy to navigate. One improvement I would suggest would be making it clear what the requirements for documentation are. I submitted my loan documentation based on the example provided, but then was informed it needed additional information that was not in the example.

Customer service was very nice and replied quickly when I had questions about the reimbursement process. The staff was very friendly and responsive. I am grateful to have been able to refinance my loan with a much better interest rate and with a bank that cares about its customers.

It was easy enough to complete, and would definitely recommend to other students. Staff I contacted were very friendly and helpful.

I used customer service many times and everyone I talked to was very kind and solved the issues at hand!

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Quick and easy. Made the stress of taking out a loan much less stressful and allowed me to focus on my schooling rather than how I would need to pay for it.

The application process was fast and easy. I wish there was an option to dispurse funds a little more quickly.

After submitting all the correct paperwork, the process went very quickly and the customer service was great help in expediting my request.

I recently consolidated my loans through Granite Edvance and while the process was very time consuming, it was relatively easy and they have a great customer service team that is there to help you throughout the process. The entire process took about 2 months with a lot of back and forth but it was well worth it to have a loan with a lower interest rate and lower monthly payment. Very glad I went through with it!!

Very easy process. Very happy!

Great experience and saving us a lot of money with lower interest

Excellent customer service!

Very easy to work with and upload documents to web site

The process was tedious and at times confusing but my questions were answered quickly. It would be helpful if the borrower got the emails pertaining to them and the co-signer got the ones pertaining to them instead of both parties getting all emails. That made the process more challenging. I appreciated the customer service.

Excellent experience from start to finish. Very pleased. Will definitely recommend to others.

The entire process was easy and I saved a lot of money !!

There was help and gentle nudging to get us to finish signing up for the loan.

Great service so far, the rate was great and the transfer from my old loans to the new loans went smoothly. Would recommend using them

Ky correspondence with an agent was pleasant. I am a new customer and he assisted me and answered all of my questions. The correspondence was easy and quick.

Customer support was fantastic!