I bought the Royal Queen from WallBedPlace and couldn't be happier with the service provided by Zara and support provided by Alex. First, I was told by some other sellers that it would take 3 months to receive the wall bed I wanted (some of the other ones were not Multimo). I visited the NYC location (easy setup), where Zara told me they had a shipment coming in the following week, and she and Alex coordinated immediately, and within a few days of the container arriving Zara told me they had the product I wanted. The product was delivered a week or two later, with Zara keeping us apprised of the status along the way. Second, I set the bed up myself, but needed some troubleshooting from Alex (I'd recommend talking to him first before setting up the bed). He was always available, and very, very helpful. Based on the customer service experience, I will definitely be buying from them again!