This is the first time I have refinanced a car and from the beginning to the end, Lillian Jean-Louis was always just an e-mail or phone call away ready and willing to answer any questions I had in regards to my refinance, I did have questions at one point and she answered right away, was very knowledgeable about her job, was very impressed. I'm very happy with my choice to refinance with Open Road Lending and will now gladly like the benefits of cheaper interest rates and cheaper car payments per month. Thank you very much Lillian Jean-Louis and Open Road Lending. Leroy Archer.