Our loan officer was very hands on with us. Ms J Canales kept us informed of every step of the loan process. When we began to get impatient with the time, she did what she could to expedite the process. Thank you for your help. We now have a car payment that fits our budget.
Extremely SLOW Process!! Phone Hold times were always over 10 minutes. Almost never received replies to my email (or text). It shouldn't take about 25 days to refinance a vehicle. Get with the times. It shouldn't take more than a few days to complete an automobile refinance.
Very professional in their work, with a quick response, in particular Peter Virgilio, who always kept me updated on my application and responded quickly to my messages.
I shopped around and shopped around and you were the only company that was able to significantly lower my interest rate and lower my monthly payment. I was starting to lose heart that I wouldn't be able to refinance this year. Because of this loan and other financial decisions made the last few months, I will be debt free (except this loan) in 18 months. Thank you!