Name: PBFY Flexible Packaging
Address: 2980 Enterprise Street, Brea, CA, 92821, United States
Telephone: 1-877-224-7496
Rating: 4.4

Brendon Maxwell

Verified Buyer

Jan 27, 2017

The new facility in the Midwest makes PBFY and even better option for our company. Faster shipping is a game changer.

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Response from PBFY Flexible Packaging

Jan 27, 2017

Thanks, Brendon! We're so glad to hear our new warehouse in Tennessee provides you with faster service. That was the goal! We're looking forward to working with you for a long time.

Sam Vanden Heuvel

Verified Buyer

Jan 27, 2017

No problems.

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Response from PBFY Flexible Packaging

Jan 27, 2017

Great to hear, Sam! Thank you for the feedback and we're looking forward to a long term relationship.

Susan King

Verified Buyer

Jan 24, 2017

Quality product. Timely Shipping. Website easy to navigate and find products.

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Response from PBFY Flexible Packaging

Jan 25, 2017

Thank you, Susan! We appreciate the feedback on everything you mentioned!

Jennifer McCarthy

Verified Buyer

Jan 23, 2017

We are pleased with both product and service.

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Response from PBFY Flexible Packaging

Jan 23, 2017

Thank you for your feedback, Jennifer! We hope to see you as a long time customer.

Chris Curtis

Verified Buyer

Jan 22, 2017

Great Service

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Response from PBFY Flexible Packaging

Jan 23, 2017

Awesome! Thanks for the feedback, Chris!

Zofia Malisiewicz

Verified Buyer

Jan 20, 2017

Very good service.

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Response from PBFY Flexible Packaging

Jan 23, 2017

Woohoo! Thanks, Zofia! We're so glad to hear you're happy with our service.

Keith Karp

Verified Buyer

Jan 20, 2017

As always a great experience!

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Response from PBFY Flexible Packaging

Jan 23, 2017

That's great to hear, Keith. Thank you for the feedback and we'll keep doing out best to make customers like you happy!

Janice Bell

Verified Buyer

Jan 19, 2017

PFBY has an easy to use website and delivered the high quality materials I was expecting on time.

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Response from PBFY Flexible Packaging

Jan 20, 2017

Thanks, Janice! We appreciate your feedback about our website. We put a lot of effort into it to make it easy, fast and functional. Glad your order arrived on time and was what you expected. If there's anything else you need, let us know!

timir ambasth

Verified Buyer

Jan 18, 2017

I experienced professional services.

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Response from PBFY Flexible Packaging

Jan 20, 2017

Thanks, Timir! Glad to hear that you received great service from PBFY!

Chuck Swift

Verified Buyer

Jan 12, 2017

Great service, fast shipping and quality products.

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Response from PBFY Flexible Packaging

Jan 12, 2017

Woohoo, a trifecta! Thanks for the great feedback, Chuck!

Phil Knutson

Verified Buyer

Jan 12, 2017

The last bag order -- copper colored bags are greasy/slimy to the touch, have to be cleaned with alcohol before using, while the other colors are fine. Also, copper color last 2 orders has lightened in color to start to be more champagne that a rich deep copper. Please correct both of these.

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Response from PBFY Flexible Packaging

Jan 12, 2017

Hi, Phil. Thank you for your feedback and we apologize for the issue you experienced. We'll be in touch with you today to start the RMA process to replace those bags. We stand behind our product and want you to be happy. Please let us know if there's anything else you need and thank you for your business!

lukas warden

Verified Buyer

Jan 12, 2017

Always great. Keep it up

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Response from PBFY Flexible Packaging

Jan 12, 2017

Thanks for the great feedback, Lukas! We appreciate you taking the time to let us know how we're doing. Thank you for your business. We'll do our best to keep getting better!

Blake Olsen

Verified Buyer

Jan 09, 2017

*So* disappointed with the customer service. I've been trying for weeks to get resolve on a defective product they sent me. I'm sure that they have good customer service somewhere, I'm just not experiencing it.

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Response from PBFY Flexible Packaging

Jan 12, 2017

Hi, Blake. We deeply apologize for the experience you had. Thank you for your understanding and we're happy that this has been resolved for you. If there's anything else you need, don't hesitate to contact us at PBFY.com or 1-877-224-7496. Thank you for your business!

Rev Jacquetta P

Verified Buyer

Jan 06, 2017

My bags arrived quickly and in good order. They're exactly what I needed.

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Response from PBFY Flexible Packaging

Jan 06, 2017

Glad to hear we exceeded your expectations, Rev! Thanks for your business and great review.

Jonathan Pruitt

Verified Buyer

Jan 05, 2017

I ordered a hand impulse sealer, which your company uses a 3rd party drop shipper to provide. MY order had a mismatch between the repair kit I ordered (for the wrong unit) and the impulse sealer itself. Ok, my mistake. But I called after a couple of days to say that my shipment was time sensitive and I needed to know why the order hadn't shipped yet. It took another week to get that answer, and I had to order a second unit from another seller in order to have a working unit after my deadline. Of course they arrived at the same time. Very Frustrating and wasteful.

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PANAMA NETBUY DMR

Verified Buyer

Jan 04, 2017

Great!

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Response from PBFY Flexible Packaging

Jan 04, 2017

Thank you so much for taking the time to give us your feedback. We strive for EXCELLENT, but we'll take a GREAT anytime! :)

Linda bloomer

Verified Buyer

Dec 31, 2016

PBFY is great. Only wish they offered on purchases over $200.

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Response from PBFY Flexible Packaging

Jan 02, 2017

Thank you, Linda! We think you're great, too.

Debbie Doran

Verified Buyer

Dec 28, 2016

ordering was easy and it arrived quickly.

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Response from PBFY Flexible Packaging

Dec 29, 2016

Thanks for the feedback Debbie, we work hard to make the ordering process as easy as possible. Thank you for your business!

SATISH PATEL

Verified Buyer

Dec 26, 2016

Good

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Response from PBFY Flexible Packaging

Dec 27, 2016

Satish, that's a great review and we appreciate it! Let us know if you need anything!

Jeanette Peterson

Verified Buyer

Dec 23, 2016

Pretty quick turn around. Good selection. Good quality products.

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Response from PBFY Flexible Packaging

Dec 23, 2016

It's GOOD to hear you are pleased with our products Jeanette! Thanks for the awesome review.