Pangea Reptile LLC logo
4.9 / 5
  • 3343Reviews
  • 10 / 10Recommend
  • 9.9 / 10 TrustScore

kevin k.

Verified Buyer

Nov 17, 2018

every order is perfect and arrives very quickly!

Madisonahines

Verified Buyer

Nov 17, 2018

I ordered a t5 bulb and fixture and they both arrived SUPER quick. The packaging was neat and showed great care for the sensitivity of the light bulb and fixture aswell. They both work great and I will DEFINITELY be ordering from you guys again. My beardie is so happy, thank you so much!!!!

Alex Z.

Verified Buyer

Nov 17, 2018

Everything on Pangea is work every well. And thank you Matt and Tim for the helpful info !!!

strazkatz

Verified Buyer

Nov 17, 2018

All the geckos are loving it. Hoping Breeder formula will be made with fig in the future.

Jen R.

Verified Buyer

Nov 17, 2018

I ordered quite a few nano tanks and some other stuff and it arrived quick and well packed. My critters are all moved into thier fancy new tanks and loving it!

Ronald R.

Verified Buyer

Nov 17, 2018

gecko supplies got here fast and if you run into an issue Pangea handles it promptly and makes sure you're taken care of.

Bogdan T.

Verified Buyer

Nov 16, 2018

Second time buying heat tape. Very happy with the product and assembly. Thank you guys

Dawnrigsby33

Verified Buyer

Nov 15, 2018

Everything was in stock and priced appropriately and shipped out quickly. Everything that was supposed to be in my order was received with no issues. Thank You!

Andrew A.

Verified Buyer

Nov 14, 2018

Everything is reasonably priced! Everything that I bought was shipped in a very timely manner. My lights and ballast was very well packaged for the safety of my products. I will be buying all replacement bulbs and decor from these guys at Pangea Reptile!! Thank you for such an easy time with what I needed! A proud customer: Andy

Guest

Verified Buyer

Nov 14, 2018

The starter tank we ordered for our thirteen year old sons fourteenth birthday arrived in only three days. In perfect condition. Which these days is rare. He was very happy and we are going tomorrow to get his first gecko! One boys birthday wish for filled. Thank you!!!!

Jstegmeir

Verified Buyer

Nov 14, 2018

I ordered a hood and lights a couple of months ago and the hood was not working well. It was probably rattled around too much during shipping. Customer service sent me a replacement and it arrived in just 2 days! The customer service was excellent and I will definitely be a repeat customer.

Lowkeyfiresavage

Verified Buyer

Nov 13, 2018

Absolutely awesome prices that completely beat out my local stores, great selection of supplies and geckos alike. Will definitely buy from here again!

Jeff K.

Verified Buyer

Nov 13, 2018

The one thing I never have to worry about is how my order will arrive, It is always packed well and never have had any issues at all. Looking forward to my next order

Breanne P.

Verified Buyer

Nov 13, 2018

Pangea has quickly become my go to for reptile supplies. Their prices and customer service are top notch and I always get my orders ahead of schedule and packaged beautifully. Thanks again, guys!

Jim O.

Verified Buyer

Nov 12, 2018

I recently requested a phone contact so that I could talk to someone about the specific application that I was considering with beehives. Instead of a call, I received an email telling me to go look on youtube at a particular video where a man uses your product in his overwintering hives. I had already seen the video and that was the reason for my desire to talk with someone. I wanted to make sure that I understood how to run your heat tape in series off of one thermostat. Please don't try to guess what your customers want. Respect their requests. Customer service is about meeting their needs, not making them jump through your hoops. I own 3 multi million dollar companies. I bend over backwards to serve. It is my privilege to earn their business. I would still like to talk with someone to make sure I'm buying the correct parts and quantities. You may prefer to keep contact to emails but a good business person knows that it's not about them and what they want, rather, it's about serving the customer.

Response from Pangea Reptile LLC

Nov 14, 2018

I take full responsibility for directing my customer service staff not to offer advice for off-label use or wiring of the heat tape. This is a potentially dangerous product if used incorrectly and this policy is in place to protect us from litigation. Customer service is paramount and we are taking steps to make sure we can adequately help our customers while still protecting ourselves from being sued. -Matthew Parks Owner

Arakiel6

Verified Buyer

Nov 12, 2018

Great product. But I paid extra for faster shipping and its ending up taking the same time it would if I hadn’t paid that much. But overall wonderfull product and I highly reccomend this gecko diet

Pokemonlove234

Verified Buyer

Nov 12, 2018

Knowing that I can hop on my phone, and order my gecko diet, is amazing

Jamie G.

Verified Buyer

Nov 12, 2018

I shop at pangea for all my reptile needs.

Mhagirl1988

Verified Buyer

Nov 12, 2018

My order came in the other day I wanted to thank all the staff at Pangea Reptiles also my crested geckos Apollo&Lillie loved their new food they totally loved the Watermelon thanks again Pangea your the Best

Tekk96

Verified Buyer

Nov 11, 2018

Excellent service and fast shipping