Dear Irena,
Thank you so much for your thoughtful review! We're thrilled to hear that you found our shopping experience easy and our team helpful and responsive. We understand how important timely delivery is, and we truly appreciate your patience regarding the delay caused by the supplier.
As an online store, we donāt keep a physical stock of wigs; instead, we source them directly from our manufacturers' warehouses. This allows us to offer a wider range of styles at competitive prices. However, it also means that we depend on our suppliersā stock levels, which can occasionally lead to delays. We do our best to keep our customers informed throughout the process, and weāre glad to hear you felt updated.
Weāre delighted that you love your wig, and your feedback is invaluable to us. If thereās anything else we can assist you with, please donāt hesitate to reach out. We hope to serve you again soon!
Best regards,
Bet
The Valentine Wigs Team