They are easy to do business with. I work with Don Hilker and I can send him an email with what I want or what I want to do and he will send a quote and/or suggestions back and I can send him and email and he manages it. If I need it shipped, he gets it done. It works.
I think the shipping department needed to have a little more care. I wanted to pick it up and someone had smashed it with a forklift. Scott did a very good job helping me, though.