2558
Reviews
Reviews
2558
Recommend
10 / 10
TrustScore
9.29 / 10
Sean D
The bed material itself is of great quality; and very comfortable, however I would advise those who only intend to use this on the odd occasion to inflate/deflate the bed a good few times to ensure the inbuilt pump is working well, within your warranty period. In the first bed I received the pump failed on the 5th or 6th use however following my initial review ActiveEra responded brilliantly and have kindly resolved the issue. Thanks to ActiveEra and Emma for following up with me.
Response from Active Era UK
May 09, 2024
Hello Sean,
Thank you for sharing your feedback and photos with us.
I'm genuinely sorry to hear about your experience.
It appears that our communication has been lacking since November 2023, when we responded to your email about the airbed you purchased in 2022.
I apologise if you've reached out again recently, as it seems we haven't received any further emails from you.
Please don't hesitate to get in touch through our website, marking your message for my attention. I'll be more than willing to investigate this matter further for you.
Looking forward to hearing from you soon.
Best regards,
Emma
Dan-Gabriel S
Verified Buyer
After being used a few times, the middle of the mattress just poped out. Need to buy a new one in the near future. Don't recommend
Response from Active Era UK
Feb 19, 2024
Hi Dan,
Many thanks for your review. I am very sorry to hear of these issues. I will email you directly and assist further.
Thank you for your understanding and patience.
Best wishes,
Emma
graham d
Verified Buyer
Excellent product, great granddaughter loves it for weekend sleep over.
Ezgi U
Verified Buyer
I am very pleased with my purchase so far. Although the bumpy area that is aimed to be used as pillow is a bit uncomfortable, we found a solution to put our feet on that side. It has been 10 days we have been using the bed, and no problem so far.
Peter L
Verified Buyer
Have only bought airbeds so far but am delighted with them. You get what you pay for in this world. If the rest of their product range is as good they’ll be my first choice. The one problem I did have with one bed after a while, they replaced without quibble. Great products. Great customer service. Nice people.
Eduardo S
Verified Buyer
Really good product, for me, it was basically an alternative for not having to buy a big mattress to host guests, and it work perfectly, my wife is actually saying that is better the our own mattress.
Lisa S
Verified Buyer
Bed arrived promptly, and well packaged. This is the fourth Active Era bed I've bought, and as usual very happy with it. Height is ideal, and bed comfortable.
Cindy R
Verified Buyer
Thank you for an excellent product
Joanne T
Verified Buyer
comfy but noisy and when laying on it it's cold not recommended for winter use
Anna H
Verified Buyer
The best mattress I have ever had! Very comfortable!
Bunmi A
Verified Buyer
Bought another one as the last one lasted 7 months and somehow got a hole. There was still no patching kit with the new one but it is very comfortable and sturdy and have had no issues. If you are careful to not nick it (don’t carry by the seams or rest on sharp edges) it will be great and stay firm
Roger B
Verified Buyer
I had a problem with my initial order, there was a pin hole in the unit so the bed deflated. However this was speedily addressed and a replacement was instantly dispatched. This is an excellent product , I would recommend. Outstanding customer service. Thank you.
Pat M
Verified Buyer
Dreadful product deflated constantly.
No amount of reinflating worked
It would just deflate within the hour
No amount of reinflating worked
It would just deflate within the hour
Response from Active Era UK
Jan 29, 2024
Hi Pat,
Many thanks for your feedback, this is appreciated.
Once again, please accept my apologies for the inconvenience caused. I was so pleased that I could help resolve this for you.
Very best wishes,
Emma
Teresa L
Verified Buyer
Have not used mine yet but will keep you posted.
So far noted well packaged and looks good quality.
Needed to find the plug to see if needed an adapter in U.K but it's fine and liked the way it's wrapped and easily accessible to get to lead and plug whilst still in box so looking good . Loved the note on box about a good night's sleep. That's a lovely touch. Let you know when I get to use it. Teresa
So far noted well packaged and looks good quality.
Needed to find the plug to see if needed an adapter in U.K but it's fine and liked the way it's wrapped and easily accessible to get to lead and plug whilst still in box so looking good . Loved the note on box about a good night's sleep. That's a lovely touch. Let you know when I get to use it. Teresa
Natalia R
Verified Buyer
Very good quality, 1st air bed which is actually comfortable. Highly recommended
Alan H
Verified Buyer
Very good service, free delivery and arrived on time! Inflatable double bed seems good quality too, been used by relatives twice so far with no complaints!
Fiona R
Verified Buyer
This is the third air bed I’ve purchased from Active Era. 2 x premium singles, then decided to go for the comfort double with the built in pump that’s absolutely brilliant and pumps itself up in a couple of mins.
Been using these air beds for 3 years now for camping must say I cannot fault them at all, they have been well travelled suffered extreme heat and never let us down. With careful packing away these beds will last for a long time. I would definitely recommend for comfort and a great nights sleep.
Been using these air beds for 3 years now for camping must say I cannot fault them at all, they have been well travelled suffered extreme heat and never let us down. With careful packing away these beds will last for a long time. I would definitely recommend for comfort and a great nights sleep.
Muhammad K
Verified Buyer
Good
Clinton T
Verified Buyer
I will be returning it as it’s not fit for purpose.
A small 15 year old used the bed
and it deflated repeatedly
I had hoped that avoiding the many cheaper
options and ordering direct from
the manufacturer would have meant
the product would be reliable!! Unfortunately this
was not the case
A small 15 year old used the bed
and it deflated repeatedly
I had hoped that avoiding the many cheaper
options and ordering direct from
the manufacturer would have meant
the product would be reliable!! Unfortunately this
was not the case
Response from Active Era UK
Jan 08, 2024
Hi Clinton,
Many thanks for your review. I am very sorry to hear of these issues. I will email you directly and assist further.
Thank you for your understanding and patience.
Best wishes,
Emma
Mr S
Verified Buyer
Excellent service. Really pleased with product. Will use you again
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