2750
Reviews
Reviews
2750
Recommend
9 / 10
TrustScore
9.7 / 10
David P
Verified Buyer
My first time purchase from Chards was Wonderful, the item was delivered in Excellent time, It was as described, My Overall rating is 5 ***** , I would highly recommend buying from Chards, I most definetly will be buying more items from Chards, I am very pleased with my Purchase,
Response from Chards Coin and Bullion Dealer
Oct 08, 2021
Hi David. Great to hear you're happy with the service you received from us. Looking forward to dealing with you again in the future!
Malcolm M
Verified Buyer
Hello Chards we’re brilliant at get my ordered item delivery to me and they informed me at every step over my order
Great to deal with with be using again.
Great to deal with with be using again.
Response from Chards Coin and Bullion Dealer
Oct 08, 2021
Hi Malcolm. Thank you for the 5-star review! I have passed it on to the rest of the team.
William T
Verified Buyer
Overall very happy with the purchase. Good comms, delivery within quoted timeframe and quality product.
Response from Chards Coin and Bullion Dealer
Oct 08, 2021
Thank you for this amazing review William!
Waseem S
Verified Buyer
Service and advice given was first class.Would definitely buy again.
Response from Chards Coin and Bullion Dealer
Oct 07, 2021
Hi Waseem. Thank you for leaving us a review. We really appreciate it!
Margaret W
Verified Buyer
5 stars
Response from Chards Coin and Bullion Dealer
Oct 07, 2021
Thank you for the 5-star review, Margaret!
Antony C
Verified Buyer
Friendly and professional service.
Will buy again!
Will buy again!
Response from Chards Coin and Bullion Dealer
Oct 07, 2021
Thanks Antony! We're looking forward to dealing with you again!
Jeanette S
Verified Buyer
Pleased with the quality good price prompt delivery
CLIFF T
Verified Buyer
Would have been top star except for delay to registration caused by new kyc rules.
Response from Chards Coin and Bullion Dealer
Oct 07, 2021
Hi Cliff. Thank you for your feedback. Apologies for the inconvenience. We have just made a number of improvements to our website to make it quicker and easier for customers to verify ID.
Andrew Gibb
Verified Buyer
I was impressed with the stock availability, ease of purchase and shipping process. I would recommend and use again. I would have given the review 5 stars if the coins I bought had been shipped in the tube they are supplied in (Royal Mint).
Update: I had a response from Chards and they have kindly dispatched the tube so I have changed the review to 5 stars. Thanks for the great service and listening to the feedback.
Update: I had a response from Chards and they have kindly dispatched the tube so I have changed the review to 5 stars. Thanks for the great service and listening to the feedback.
Response from Chards Coin and Bullion Dealer
Oct 05, 2021
Hi Andrew. Thank you for your feedback. We're sorry your coins didn't come in the original tube. They were separated into individual plastic bags to protect them from scratching against each other, however they should have been sent with the tube. We've posted the tube to you and you should receive it in a couple of days. We apologise for the inconvenience.
Adrian
Verified Buyer
I’m very happy with my experience with CHARDS and I’m looking forward to purchasing from again, thank you
Response from Chards Coin and Bullion Dealer
Oct 06, 2021
Hi Adrian. Thank you for the 5-star review! We're looking forward to dealing with you again!
A S
Verified Buyer
Excellent prompt service.
Response from Chards Coin and Bullion Dealer
Oct 04, 2021
Thank you for the 5-star review!
Andy T
Verified Buyer
Fast delivery, item as requested
Response from Chards Coin and Bullion Dealer
Oct 04, 2021
Hi Andy. Thanks for your feedback. We'd love to hear how we can make it a 5-star review. If you can think of anything we can improve on, please let us know.
Lucy C
Verified Buyer
Excellent prompt delivery. Thankyou, I would use Chards again.
Response from Chards Coin and Bullion Dealer
Oct 04, 2021
Hi Lucy. Thank you for the 5-star review. We really appreciate it!
Alexander F
Verified Buyer
More than happy with all items purchased
Response from Chards Coin and Bullion Dealer
Oct 04, 2021
Hi Alexander. Thank you for taking the time to leave your feedback. We really appreciate it!
Anish P
Verified Buyer
Well packaged. Slightly longer delivery time than I would have expected online, but would definitely use again.
Response from Chards Coin and Bullion Dealer
Oct 04, 2021
Hi Anish. Thank you for your review. Glad to hear your order arrived safely. We tend not to ship orders over the weekend. As your order was placed on a Friday, it did miss the weekend cutoff and was despatched at the next available opportunity, the following Monday. We're looking forward to dealing with you again.
Oliver S
Verified Buyer
Prompt delivery, good prices, good quality, easy and straightforward to order.
Response from Chards Coin and Bullion Dealer
Oct 04, 2021
Thank you for the review, Oliver!
simons m
Verified Buyer
Very slow response from customer service
Response from Chards Coin and Bullion Dealer
Oct 04, 2021
Hi Simons. Thank you for your feedback. We apologise if you think our response time is slow. We do try and contact our customers as quickly as possible, and we can see from our notes that we've tried to contact you on several occasions. We're a Blackpool based company. If you keep a lookout for our number - 01253 343081.
Gary W
Verified Buyer
Top Service.Will be back to buy again.Many thanks
Response from Chards Coin and Bullion Dealer
Oct 05, 2021
Thanks Gary! Looking forwatd to dealing with you again!
Phillipa J
Verified Buyer
Great service
Response from Chards Coin and Bullion Dealer
Oct 05, 2021
Thank you for the review Phillipa!
Rachel S
Verified Buyer
Transaction went smoothly but it would be good if the customer support team were trained to answer simple questions instead of having to wait for someone to return my calls.
Response from Chards Coin and Bullion Dealer
Oct 05, 2021
Hi Rachel. We appreciate the feedback with regards to your order. We love that everything went smoothly for you. Due to the large volume of calls we receive, we do have a receptionist service in operation. Our customer service staff aim to respond to queries as quickly as possible. We apologise for the inconvenience caused.
About Chards Coin and Bullion Dealer
With over 50 years in the coin and bullion trade and 4 times winner of Bullion Dealer of the Year - we like to think we really do know our stuff. All of our team are trained in identifying fakes, grading coins and buying and selling all coins, bullion and jewellery.
We guarantee that every time you telephone Chard your call will be answered in-house by a trained member of staff and you are also more than welcome to visit us at our showroom without appointment.
In an industry where knowledge is key we believe it is extremely important to be transparent, and we publish our premiums so they are there for all to see. We are happy to discuss our margins with anyone who asks and do not hide behind prices or complicated formulae.
From our small beginnings we have now developed into a multi-million pound business, employing fifteen members of staff, serving customers all over the world and still working on the same basic principles.
Visit Website
Chards Coin and Bullion Dealer is a Verified Merchant
Questions? Contact Us
info@chards.co.uk
01253 343081
10am - 4pm Weekdays
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