2750
Reviews
Reviews
2750
Recommend
9 / 10
TrustScore
9.7 / 10
Rimal S
Verified Buyer
The tone of Chards’ small print gives me the impression of an arrogant company talking down at me.
Add to that the fact that your Metals Account offers me no protection at all by not segregating client deposits, whether in currency or precious metals, shows your company does not care about its customers.
Add to that the fact that your Metals Account offers me no protection at all by not segregating client deposits, whether in currency or precious metals, shows your company does not care about its customers.

Response from Chards Coin and Bullion Dealer
Oct 06, 2021
Hi Rimal. We welcome your feedback. It's never our intention to alienate our customers. We would absolutely love to hear some specific feedback as to what's gone wrong on this occasion. If you would be happy to email us some information to info@chards.co.uk we will do everything we can to correct the text.
Keith C
Verified Buyer
Very good service. Quick delivery. Customer service was excellent. A company I would highly recommend.

Response from Chards Coin and Bullion Dealer
Oct 01, 2021
Hi Keith. Thanks for taking the time to leave us a review!
Gareth E
Verified Buyer
Found all your staff very helpful & professional .Made the experience easier ,will use this company again . Thanks Gaereth

Response from Chards Coin and Bullion Dealer
Oct 01, 2021
Hi Gareth. Thank you for this great review! If there's anything we can do to get us from a 4-star to a 5-star, please let us know :-)
David E
Verified Buyer
Online ordering was easy to use , communications were good and the items arrived quickly and on time. Excellent service.

Response from Chards Coin and Bullion Dealer
Oct 01, 2021
Thank you for the review, David!
Alan G
Verified Buyer
Excellent and thanks

Response from Chards Coin and Bullion Dealer
Oct 01, 2021
Hi Alan. Great to hear you're happy with the service you received from us.
Emma M
Verified Buyer
Great service. Highly recommend.

Response from Chards Coin and Bullion Dealer
Oct 01, 2021
Thank you for the review, Emma!
Jeffrey M
Verified Buyer
Good service. Fast delivery.
Andrew Tidswell
Verified Buyer
Speechless! Causious first time buyer. Purchase process... first class. Pre dispatch coms... first class. Delivery coms... first class. Packaging & documentation... spot on. No persistant sales calls. Highly recommended. Will use again. Oh and some of the cheapest premiums

Response from Chards Coin and Bullion Dealer
Sep 29, 2021
Hi Andrew. We loved reading your review! We're looking forward to dealing with you again in the future.
Andy O
Verified Buyer
Product not particularly well packed, cardboard outer coin box cover had skight bend in it due to this. Although I did manage to straighten it OK. And also when I opened the box , the coin capsule had a slight chip on edge of it, that was clearly visible as soon as you opened it. So a bit disappointing that hadn't been seen and changed before sending out.

Response from Chards Coin and Bullion Dealer
Sep 30, 2021
Hi Andy. We're Really sorry a bad capsule's slipped through. Please get in touch with us and we'll do our best to replace it for you. https://www.chards.co.uk/contact
David P
Verified Buyer
Fast excellent service, the order was rapped well and delivered fast.
Will buy again, just try them out.
Will buy again, just try them out.

Response from Chards Coin and Bullion Dealer
Sep 30, 2021
Hi David. Thank you for your review. Much appreciated!
John L
Verified Buyer
Excellent
Anthony G
Verified Buyer
😊
Justin
Verified Buyer
Straightforward and easy to use service with support available too.. helpful for this first time buyer

Response from Chards Coin and Bullion Dealer
Sep 29, 2021
Hi Justin. Glad to hear you're happy with the service you received from us. If there's anything we can do to make it a 5-star experience, just let us know.
Mark R
Verified Buyer
Very happy with the service provided and item arrived when expected.

Response from Chards Coin and Bullion Dealer
Sep 29, 2021
Thank you for the 5-star review, Mark!
babak a
Verified Buyer
Slow at shipping product.

Response from Chards Coin and Bullion Dealer
Sep 29, 2021
Thank you for the review, babak. Due to an increased volume of outgoing orders, it was not possible to despatch your order within the usual 2 working days. We apologise for the delay and look forward to dealing with you again in the future.
pamela b
Verified Buyer
Took a long time to receive the sovereigns
John L
Verified Buyer
Friendly, excellent service.

Response from Chards Coin and Bullion Dealer
Sep 28, 2021
Thank you for the 5-star review, John!
Howard A
Verified Buyer
Not a problem dealing with this company. The lady on the phone was a true professional and I would recommend anyone to purchase from them.

Response from Chards Coin and Bullion Dealer
Sep 28, 2021
Hi Howard. Thank you for taking the time to leave us a review. We really appreciate it!
Samuel T
Verified Buyer
Hear is the thing:
I had done some extensive research and looked up a number of gold bullion dealers. with my calculator pen and paper at hand, even though other dealers were offering free delivery; their prices were higher than chards.
when I weight up free delivery against CHARDS paying postage CHARDS were still by far cheaper.
Don't take my word for it, check it out for yourself.
Being a first-time buyer with a low budget every penny counts. why buy expensive when I can get the same thing or better quality for cheaper.
Being new to this kind of thing, I thought I need to make sure I'm making the right choices. after all, I don't want to buy and regret it later.
That's why carefully taking everything into consideration helps me to make the right choice, saving money buying from CHARDS.
Reliability, delivery and trust is always at the forefront of my mind, when parting with my money. Thus at the end of my search I choose CHARDS because they had the whole package, best price, best value-quality and a reliable delivery strategy.
after speaking with Lesley she put my mind at ease explain everything to me: I felt she got my back and put me the customer first. thank you dear Lesley. off curse I'll be back.
check out MR Chards humble beginnings with his brother very moving indeed it goes to show that this is a man and a company I can trust and rely on for good service without the pros and cons.
I had done some extensive research and looked up a number of gold bullion dealers. with my calculator pen and paper at hand, even though other dealers were offering free delivery; their prices were higher than chards.
when I weight up free delivery against CHARDS paying postage CHARDS were still by far cheaper.
Don't take my word for it, check it out for yourself.
Being a first-time buyer with a low budget every penny counts. why buy expensive when I can get the same thing or better quality for cheaper.
Being new to this kind of thing, I thought I need to make sure I'm making the right choices. after all, I don't want to buy and regret it later.
That's why carefully taking everything into consideration helps me to make the right choice, saving money buying from CHARDS.
Reliability, delivery and trust is always at the forefront of my mind, when parting with my money. Thus at the end of my search I choose CHARDS because they had the whole package, best price, best value-quality and a reliable delivery strategy.
after speaking with Lesley she put my mind at ease explain everything to me: I felt she got my back and put me the customer first. thank you dear Lesley. off curse I'll be back.
check out MR Chards humble beginnings with his brother very moving indeed it goes to show that this is a man and a company I can trust and rely on for good service without the pros and cons.

Response from Chards Coin and Bullion Dealer
Sep 23, 2021
Hi Samuel. Thank you for such an amazing review! I have passed it on to the rest of the team. We really appreciate you taking the time to leave your feedback and we look forward to dealing with you again in the future.
Paul W
Verified Buyer
I ordered it a while before the 15th.
I will purchase again though.
I will purchase again though.
About Chards Coin and Bullion Dealer
With over 50 years in the coin and bullion trade and 4 times winner of Bullion Dealer of the Year - we like to think we really do know our stuff. All of our team are trained in identifying fakes, grading coins and buying and selling all coins, bullion and jewellery.
We guarantee that every time you telephone Chard your call will be answered in-house by a trained member of staff and you are also more than welcome to visit us at our showroom without appointment.
In an industry where knowledge is key we believe it is extremely important to be transparent, and we publish our premiums so they are there for all to see. We are happy to discuss our margins with anyone who asks and do not hide behind prices or complicated formulae.
From our small beginnings we have now developed into a multi-million pound business, employing fifteen members of staff, serving customers all over the world and still working on the same basic principles.
Visit Website
Chards Coin and Bullion Dealer is a Verified Merchant
Questions? Contact Us
info@chards.co.uk
01253 343081
10am - 4pm Weekdays
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