However, still, no attention was paid to my remarks upon purchase, that is, there was no heads up call 2 days before delivery like last time.
But pls inform us the delivery date one day before the delivery date
Dear Ms. Chan,
Thank you for your feedback. We normally send you a shipping confirmation email one day before delivery and our courier is instructed to call you at least one hour before delivery. If you did not receive the email or call, then please let us know and we will feed-back to our courier partner for improvement.
Best regards,
Very efficient in delivery of products! Customer service is also very good.
Quick delivery service though!
At ePet.hk, we put our Pet Friends first.
We’ve been trusted by thousands of Pet Parents to deliver food, treats, toys, health and hygiene products, directly to their door. We stock all major Pet Brands and quality-check every single bag, pouch, can, bottle and box. That’s why we’re confident in our 14 Day No Quibble Return Policy. On top of that, our products are immediately available for orders and we offer a speedy delivery service that is Free When You Order Over $250.
Don’t just listen to us, listen to our Pet Parents too, as they’ve sent us thousands of reviews. Every day we’re told our Pet Friends are satisfied and happy, which is why we continue doing our best day-in, day-out.
Don’t stop now, register with us to receive a $25 for your first order, or place an order by clicking on the “Visit Website” button below.
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Dear Rhys,
Thank you for your review and we're sorry to hear you were not completely satisfied with our delivery service. We're unable to provide two days' notice for delivery, as most of our parcels are delivered the next day after dispatch (unless there are exceptional circumstances for our couriers). Please note that we send a shipping confirmation email once your parcel is dispatched and our courier should call you one hour prior to delivery. Having said that, we understand there are improvements to be made to our delivery service and we're constantly working with our couriers to provide an ever better service.
Best regards,
www.epet.hk