1018
Reviews
Reviews
1018
Recommend
9 / 10
TrustScore
9.49 / 10
Theodor B.
Verified Buyer
The goods: better priced than others, and delivery was super fast, less than 24 hours. Wide variety of items and easy to navigate.
The bads; in the categories I searched (e.g. cat toys) practically everything was out of stock. Up to 70% of items out of stock. Also, the support on the chat function just ‘disappeared’. Chatting the one moment, gone the next!
The bads; in the categories I searched (e.g. cat toys) practically everything was out of stock. Up to 70% of items out of stock. Also, the support on the chat function just ‘disappeared’. Chatting the one moment, gone the next!
Response from ePet Limited
Feb 20, 2020
Cristina C.
Verified Buyer
I liked the customer service. very prompt reply to my inquiry and my order was delivered quickly. price was reasonable
Lingwei L.
Verified Buyer
Fast. A lot of choice variety of items. I highly recommended this shop to those who want find one stop shop of pet food and pet needs. And their staff order reviewer is very accommodating and helpful responsive.
Meenakshi C.
Verified Buyer
Very good selection and very good service
LInda C.
Verified Buyer
Excellent customer service. Ultra helpful and knowledgable about the products. Delivery quick and no hassles. Just as it should be.
Dodie S.
Verified Buyer
ePet is a great pet shop that is so convenient as I can quickly and easily order pet supplies and have them delivered to my home for free. Great selection, quick communication and prompt delivery.
Karmen t.
Verified Buyer
Fast delivery and the delivery guys are professional, communicable and efficient
Carol C.
Verified Buyer
Excellent! Will buy again
Charis Y.
Verified Buyer
exceptional delivery terms for pet owners living in a remote area of HK.
Connie L.
Verified Buyer
Very good services and delivery very fast
Mabel
Verified Buyer
Highly recommended
Maria G.
Verified Buyer
Intended to purchase large bag of Orijen Fit and Trim dry cat food. Item was listed as "out of stock" and after contact I was advised that it will not be available until sometime in November. Ended up ordering a smaller size bag which was delivered in a timely manner but disappointed that larger bag, which represents a significant savings, wasn't going to be available for so long.
Fanny N.
Verified Buyer
The staff are really friendly and helpful, I would definitely refer to my friends
Christina C.
Verified Buyer
Great customer service and quick delivery - my pup was very happy!
Lisa Y.
Verified Buyer
Very good service
Yen C.
Verified Buyer
.
Madeleine
Verified Buyer
I've found ePet to be consistently reliable in both areas. Shipments happen immediately, and CS are responsive and helpful.
Amanda S.
Verified Buyer
I am stunned at how fast the delivery arrived after ordering. 24hrs is amazing. Will always order from ePet
Walter L.
Verified Buyer
Speedy delivery
Catherine W.
Verified Buyer
Good service
About ePet Limited
At ePet.hk, we put our Pet Friends first.
We’ve been trusted by thousands of Pet Parents to deliver food, treats, toys, health and hygiene products, directly to their door. We stock all major Pet Brands and quality-check every single bag, pouch, can, bottle and box. That’s why we’re confident in our 14 Day No Quibble Return Policy. On top of that, our products are immediately available for orders and we offer a speedy delivery service that is Free When You Order Over $250.
Don’t just listen to us, listen to our Pet Parents too, as they’ve sent us thousands of reviews. Every day we’re told our Pet Friends are satisfied and happy, which is why we continue doing our best day-in, day-out.
Don’t stop now, register with us to receive a $25 for your first order, or place an order by clicking on the “Visit Website” button below.
ePet Limited is a Verified Merchant
Questions? Contact Us
sales@epet.hk
81913234
Monday-Friday: 10am-7pm // Saturday: 10am-2pm // Lunch Hour: 2pm-3pm // Closed on Sundays & Public Holidays
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Hi Theodor B,
Thank you for your review and your valuable comments.
We acknowledge that the availability of products in categories other than pet food and supplies has been lacking. We have shared your feedback with our management team and more will be done to ensure that we have a greater variety of products and ensure they are in-stock for our customers to purchase.
Regarding the chat function, we have since greatly improved our communication tools with our customers. You can still contact us via our website but we have a hotline (81913234), WhatsApp (98479066), Facebook Messenger (@ePet.hk) and Instagram Direct Messaging (@epet.hk) for dealing with our customers' inquiries.
We are normally very responsive during our office hours:
Best regards,
www.epet.hk