170
Reviews
Reviews
170
Recommend
9 / 10
TrustScore
9.7 / 10
Carolyn B
Verified Buyer
Fantastic help and very quick to get back to us. Recommend highly.
David C
Verified Buyer
I would highly recommend using AFF to plan your holiday. It’s a fabulous service at a great price . We did an around the world trip with 17 flights over 2 months in Business class on points and we would not have been able to plan this ourselves . Matt was absolutely great with speedy service and excellent advice . As Molly would say do your self a favour and plan your trip via AFF... thanks Matt for a once in a life time experience..you rock cheers David
Russell G
Verified Buyer
Please make all your frequent flyer assist operators be aware they have to as a first priority in all assist communication advise that a LAPTOP or IPAD is needed to find flights from QF website.A IPHONE does not .If this was told to me I would not have waited back and forth email as well as hours of frustration as to why it wasn’t achieving the results as stated from your assist service.Please don’t assume customers know this .Based on my wasted time to figure this out myself after paying $120.00 for a premium service I can’t recommend frequent flyer assist as i experienced it .russell
Matthew B
Verified Buyer
We had a fantastic experience using frequent flyer solutions to secure business class points for our honeymoon. We didn’t actually have that many points but they managed to make it work. Looking forward to our first BC experience on an A380 with Singapore airlines!
Richard B
Verified Buyer
Great to work with. Found us flights on top airlines during school holidays.
Alan H
Verified Buyer
Excellent experience. Wonderful result.
Daiana M
Verified Buyer
Awesome service, even with the airport typo in the report which was addressed very quickly. Well worth the fee as it would have taken me over a week to understand all the ins and outs and then find where to transfer my points to!
Craig C
Verified Buyer
A very easy experience, and Lance delivered the goods with 3 options for me.looking forward to my trip.
Clinton P
Verified Buyer
Highly recommended. Malcolm found a great itinerary in business class for my Europe trip with points, and offered a number of options to choose from. Also, Matt was highly responsive to my questions about a last minute purchase of LifeMiles points for a closing promotion that allowed me to then book an award business class trips to the US only 6 months out. I will definitely be using Frequent Flyer Solutions again.
Leanne R
Verified Buyer
This is such a great service to help you find the best use for your hard earned points!
John C
Verified Buyer
Obviously I did not read the details of the service properly as I thought you could make the booking on my behalf. Whilst I think Lance tried to get the best he could for me when I rang Qantas the next evening (you cannot get through in the day time) several of the flights recommended were not available.
I was also disconcerting that each time he replied he addressed me by a different name! This made me question if the advice I was being given was accurate.
When I used the information he provided it was of limited use and the Qantas consultant I had was most helpful - she spent 2 hours trying to get appropriate flights. I felt that if I had gone to her in the first instance I would have ended up with the same result. I believe the $300+ I spent on Frequent Flyer Solutions was a waste of money.
I was also disconcerting that each time he replied he addressed me by a different name! This made me question if the advice I was being given was accurate.
When I used the information he provided it was of limited use and the Qantas consultant I had was most helpful - she spent 2 hours trying to get appropriate flights. I felt that if I had gone to her in the first instance I would have ended up with the same result. I believe the $300+ I spent on Frequent Flyer Solutions was a waste of money.
Julie T
Verified Buyer
Brilliant service, allowed us to maximise points used for our business class trip!
Paul D
Verified Buyer
The only thing I would suggest (and I suppose it is obvious in some ways) is for FFS to emphasise the importance/urgency of 1. becoming a member of a FF program if one needs to, 2. transfer the points ASAP (can take up to 3 business days), and 3. booking your preferred option ASAP, as seats can go very quickly.
Matthew M
Verified Buyer
Matthew was set a hard task of finding us reward flights to Europe at Christmas with only 2 months left before we fly. He found exactly what we needed and was up front that he may not be able to before taking my money.
Lesley S
Verified Buyer
Excellent service will definitely use again
Thank you
Thank you
Bruce A
Verified Buyer
A few alternatives given along with detailed instructions on how to book each one.
Points required from your different frequent flyer “collection” along with applicable taxes.
Overall, a very comprehensive and thorough service at a reasonable price.
Points required from your different frequent flyer “collection” along with applicable taxes.
Overall, a very comprehensive and thorough service at a reasonable price.
John B
Verified Buyer
Excellent. Even though I have over 30 years of experience in the airline industry, I had no idea how the points systems worked. Matt pointed me in the right direction, and gave a backstop for the information I didn't have.
Robert C
Verified Buyer
Great service - very helpful
Mike G
Verified Buyer
The assistance provided finding business class flights using my points was first class. The timeliness and thoroughness of the advice was excellent.
Lesley G
Verified Buyer
I was very happy with the help and advise that I received through the whole process. when it came time to do my booking the self help step by step approach was very clear and explicit. I knew that if I needed extra help it would have been there for me. A positive experience all round
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