4801
Reviews
Reviews
4801
Recommend
9 / 10
TrustScore
9.49 / 10
William R
Verified Buyer
Excellent service and a great selection!!
Response from House of Knives
Jan 16, 2026
Thanks so much, William! We’re thrilled you had a great experience and liked our selection.
Payam D
Verified Buyer
Easy online order and fast delivery.
Response from House of Knives
Jan 16, 2026
Thanks so much, Payam! Happy to hear your order was simple and delivered fast.
Hazel C
Verified Buyer
the man selling was rude and most of the staff didnt address me but instead went straight to the male shoppers
Response from House of Knives
Jan 28, 2026
We’re very sorry to hear about your experience in-store Hazel. That is absolutely not the level of service we expect from our team, and we sincerely apologize. Your feedback is important, and we will be addressing this with our staff to ensure everyone is treated with respect and attentiveness. Thank you for bringing this to our attention.
Richard
Verified Buyer
...so far....good....item has not arrived yet....once it does.....then will have more to write
....arrived A okay
Thanks
R
....arrived A okay
Thanks
R
Response from House of Knives
Jan 07, 2026
Thanks for the update, Richard! I hope that by now that your order has arrived! If we can we of any assistance, please don't hesitate to reach out to us at service@houseofknives.ca.
Chad W
Verified Buyer
House of Knives always has a good selection to choose from and keep up on current models that are coming out and quick to restock inventory so you don't miss out which is nice making them easy to shop with.
Response from House of Knives
Jan 07, 2026
Thanks so much for the feedback, Chad! We’re really glad you enjoy the selection and how quickly we restock. If there’s anything we could do to make your experience a 5-star one, we’d love to hear it at service@houseofknives.ca
Joseph
Verified Buyer
All good
Response from House of Knives
Jan 07, 2026
Thanks, Joseph! Glad to hear it!
Sheila S
The House of Knives at West Edmonton Mall transformed my dull knives into useful tools again! Staff are very knowledgeable and helpful and turned around the job quickly. I highly recommend them for this service!
Response from House of Knives
Jan 07, 2026
Thank you so much, Sheila! We’re really happy to hear your knives are back in action and that the team took great care of you. We appreciate the recommendation and look forward to helping you again anytime.
Gordon M
Verified Buyer
Great to deal with, great products, fair prices
Response from House of Knives
Jan 07, 2026
Thanks, Gordon! We really appreciate the kind words and are glad you had a great experience with us. Hope to see you again soon!
Benoit L
Verified Buyer
Très facile de commander, C’est déjà ma 3e commande chez eux et aucun problème!
Response from House of Knives
Jan 07, 2026
Merci beaucoup, Benoit ! Nous sommes ravis d’apprendre que tout se passe bien et que vous profitez de votre expérience avec nous. À très bientôt pour votre prochaine commande!
Thank you very much, Benoit! We’re thrilled to hear that everything is going well and that you’re enjoying your experience with us. See you soon for your next order!
Alfred L
Verified Buyer
The order is taking too long to fill. I have to wait for the order to be shipped to the store in WEM. This will be the last time I order from here.
Response from House of Knives
Jan 28, 2026
Hi Alfred,
We’re very sorry your order is taking longer than expected. We understand how frustrating it can be to wait for shipping to the store, and we sincerely apologize for the inconvenience. Your feedback is important, and we’ll review our processes to see how we can improve. If you’d like, please reach out to us at service@houseofknives.ca so we can assist with your current order.
Prateek A
Verified Buyer
Good shopping experience with fast shipping
Response from House of Knives
Jan 07, 2026
Thanks, Prateek! We’re glad you had a great shopping experience and that your order arrived quickly. We appreciate your support!
Jamie P
Verified Buyer
I had a perfect experience ordering from the House of knives. I ordered a benchmade kriptilian. It got here quick and it was exactly what I thought it was going to be. I will definitely be ordering from the house of knives again and mentioning to all my buddies where they could get their new gear. Thank you, House of knives.
Response from House of Knives
Jan 07, 2026
Thanks so much, Jamie! We’re thrilled to hear your Benchmade Kriptonian arrived quickly and met your expectations. We really appreciate you spreading the word and can’t wait to help you and your friends with your next orders. See you again soon!
Robert J
Verified Buyer
ordering was realativly easy. Tracking the order was quite complicated, perhaps because of in store pickup.
Response from House of Knives
Jan 07, 2026
Thank you for your feedback Robert! We’re glad to hear ordering was easy, and we appreciate your honesty about the tracking process. We’re always looking for ways to make things smoother, especially for in-store pickups, and your input helps us improve. We hope your order met your expectations and look forward to serving you again!
Jonathan S
Verified Buyer
Lots of selection and quick shipping!
Response from House of Knives
Jan 07, 2026
Thanks, Jonathan! We’re glad you enjoyed the selection and speedy shipping. We appreciate your support and hope to see you back soon!
Brandon D
Verified Buyer
👍👍👍👍
Response from House of Knives
Jan 07, 2026
Thanks, Brandon! Glad you’re happy and we get the thumbs up! We appreciate it!
Kevin W
Verified Buyer
Easy purchase. Thank you for making getting a birthday present for my brother seamless.
Response from House of Knives
Jan 07, 2026
Thanks, Kevin! We’re glad we could help make your brother’s birthday gift easy and seamless. We appreciate your support and hope he loves it!
Jeremy T
Verified Buyer
Website and payment system is just fine. The ability to fine tune a search such as types of steels etc is all fine.
What is not is the utterly clunky and disjointed way to use a gift card. To have to take a picture and send it in to be used in a online purchase is so utterly stupid. There has to be a better way.
What is not is the utterly clunky and disjointed way to use a gift card. To have to take a picture and send it in to be used in a online purchase is so utterly stupid. There has to be a better way.
Response from House of Knives
Jan 07, 2026
Thank you for taking the time to share your feedback Jeremy. We completely understand your frustration with the gift card process and agree that it could be much smoother. We’ll be raising your concerns with our leadership team to see how we can improve this experience. We really appreciate your input and your patience as we work on better solutions.
John N
Verified Buyer
It was not at your store it was online order and still not here. No communication about shipping or anything. Still waiting.
Response from House of Knives
Jan 28, 2026
Hi John,
We’re very sorry for the delay and lack of communication regarding your online order. That’s not the experience we want for our customers. Please reach out to us at service@houseofknives.ca so we can check the status of your order and make sure it gets to you as soon as possible. We appreciate your patience and feedback.
tyler d
Verified Buyer
Good experience
Response from House of Knives
Jan 07, 2026
Thanks for your feedback Tyler! We’re glad you had a good experience and would love to know if there’s anything we could do to make your next experience a 5-star one at service@houseofknives.ca.
Lance M
Verified Buyer
The site is easy to use and locate what I was looking for. One process I found helpful was the offering of discounts on available similar items.
Response from House of Knives
Jan 07, 2026
Thanks so much for the feedback, Lance! We’re glad the site was easy to navigate and that you found the discounts helpful. We really appreciate you taking the time to share your experience!
About House of Knives
House of Knives is a successful Canadian owned private business that was first established in 1979. Our business model has distinguished us from any competitor by offering a broader selection of top quality products, a higher level of customer service, and a sharper focus on product knowledge. In 2025, We currently have 14 stores in BC and Alberta, and are looking forward to expanding across Canada.
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House of Knives is a Verified Merchant
Customer Service | House of Knives
service@houseofknives.ca
1-855-600-3343
9am-5pm (Week Days)
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