4803
Reviews
Reviews
4803
Recommend
9 / 10
TrustScore
9.49 / 10
Hyman B
Verified Buyer
Waiting quite a long time to receive product - although I recognize shipping and seasonal problems and . Web site is a little clunky.
Response from House of Knives
Jan 29, 2025
Sorry to hear the site wasnt seamless for you. We are constantly working on edits and such so please do stop by again and give it a whirl!
Chris A
Verified Buyer
Is the order. Ordered it late on a Friday and it showed up Tuesday morning. Can’t get better than that.
Response from House of Knives
Jan 29, 2025
We do try our best, we'll see if we can out do it for your next order!
Clint K
Verified Buyer
Orders from HOK are always a smooth transaction. Either my online orders or when in store at the Coquitlam location.
Response from House of Knives
Jan 29, 2025
We try to be consistently the top of the game! Thanks for noticing ;)
rob c
Verified Buyer
Great website
Ok costs
Speedy delivery - came 2 days early.
Ok costs
Speedy delivery - came 2 days early.
Response from House of Knives
Jan 29, 2025
Thats what I love to hear!
Ryan H
Verified Buyer
Both items were exactly as advertised
Response from House of Knives
Jan 29, 2025
Wonderful news!
Marc V
Verified Buyer
Stéphanie at customer service was a pearl. She answered my questions quickly and resolved my issue to my entire satisfaction.
Response from House of Knives
Jan 29, 2025
That is so very kind, Ill be sure to pass this over to her side of the help desk =)
sterling M
Verified Buyer
I’m a little bit annoyed, I paid for upgraded FedEx/Purolator shipping and they sent me an email saying my postal code was out of “FedEx shipping zones” - strange, considering I regularly receive FedEx and Purolator shipments to the shipping address I used because it’s also my small business address. They went ahead and shipped it Canada Post without contacting me first. If they had contacted me I would’ve cancelled my order because as a small business owner who ships my own products daily I REFUSE to use Canada Post because of their poor service. Well, now the shipment was delayed just as I’d expect from Canada Post and I won’t have my product in time as a gift for the event I ordered them for.
Communication is an important service aspect and I’m very unsatisfied with how House of Knives handled the situation. I’d never use this approach with my own customers. This experience will cause me to hesitate ordering from them again in the future.
Communication is an important service aspect and I’m very unsatisfied with how House of Knives handled the situation. I’d never use this approach with my own customers. This experience will cause me to hesitate ordering from them again in the future.
Response from House of Knives
Jan 29, 2025
Ahhh I am sorry about that! The shipping programs we use seem very sensitive to the shipping zones and it is something we are working on. I think its shipping from BC to Ontario that sometimes causes the errors, shipping from Quebec to your address might not be considered a "out of zone" address for some reason. We are in talks with our couriers to make more sense of all of this though. Hopefully your future orders will be seamless!
Steve R
Verified Buyer
Not currently able to provide a review, as I’ve yet to receive the product……
Response from House of Knives
Jan 29, 2025
Sorry about that! Our auto system can run a little quick sometimes, I hope you enjoyed your order!
Jeremy E
Verified Buyer
Great to deal with and fast shipping
Response from House of Knives
Jan 29, 2025
Thank you for the kindness, we look forward to helping you again!
John C
Verified Buyer
Easiest way to buy knives in Canada!
Response from House of Knives
Jan 29, 2025
Love to hear it! Thanks for being team HOK!
James J
Verified Buyer
I found exactly what I was looking for and the prices were just right!
Response from House of Knives
Jan 29, 2025
Thats what I love to hear, thanks for sharing James!
Larry D
Verified Buyer
Sent the wrong product so I wasted a trip to fetch after being called and the replacement won’t arrive until after New Year's while I’m out of town. Just a warehouse mistake but inconvenient and annoying.
Response from House of Knives
Jan 29, 2025
Im so sorry to hear that! I see we did get the right item out to you, a little later then expected but I hope you loved it!
Alex S
Verified Buyer
Everything was wonderful
Response from House of Knives
Jan 29, 2025
Thanks for the 5 stars Alex!
Carlos T
Verified Buyer
Great knife at a great price 👍
Rob W
Verified Buyer
Ordered a sharpener online Sunday night showed up 2 days later just in time to try out for Christmas, thanks for the great service !!
Response from House of Knives
Jan 29, 2025
Thanks for the 5 stars, and the kindness Rob!
Dave F
Verified Buyer
Very fast shipping. I'm very happy .
Response from House of Knives
Jan 29, 2025
Im happy too! Thanks for the 5 stars Dave!
Richard H
Verified Buyer
It arrived in great time, i was really impressed with the shipping, I paid the extra 6+ dollars for the FedEx service and it was delivered on Saturday. Really nice touch and well worth it. The sharpener arrived in great condition and works really really well. I am very impressed with the WorkSharp Precision Professional model, it is by far the best yet, it is well worth the price and a great and extremely easy machine to use for the Novice who has never sharpened a knife. There is pretty of youtube help and learning is a breeeze. thanks to House of KNives and WorkSharp.
Response from House of Knives
Jan 29, 2025
Oh the love I have for WorkSharps YouTube videos knows no bounds, they do a great job!
Dylan N
Verified Buyer
I made sure to order my items before the date listed on your site so they would arrive before Christmas. Now I won’t have either one to be able to give as a gift in time.
Response from House of Knives
Jan 19, 2025
I can absolutely understand your frustrations! The strike caused quite the backlog of issues, Im sure a lot of retailers will be feeling the repercussions of it for months to come. I do see that it arrived now, if you no longer need the item you can definitely still return it, please email us at service@houseofknives.ca and we can get into the steps
Thank you
Andy B
Verified Buyer
Easy purchase and quick shipping.
Response from House of Knives
Jan 29, 2025
Thanks for shopping with us Andy!
Anthony
Verified Buyer
Had some trouble with a Boker knife where the little tree shield that says Germany on it fell out of it place during delivery for some reason but my neighbor fixed it for me with some epoxy and this little Boker Copperhead looks great.
Response from House of Knives
Jan 29, 2025
Im so glad you made it all better! Nothing some TLC cant fix eh
About House of Knives
House of Knives is a successful Canadian owned private business that was first established in 1979. Our business model has distinguished us from any competitor by offering a broader selection of top quality products, a higher level of customer service, and a sharper focus on product knowledge. In 2025, We currently have 14 stores in BC and Alberta, and are looking forward to expanding across Canada.
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House of Knives is a Verified Merchant
Customer Service | House of Knives
service@houseofknives.ca
1-855-600-3343
9am-5pm (Week Days)
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