466
Reviews
Reviews
466
Recommend
9 / 10
TrustScore
9.7 / 10
David Burd
Verified Buyer
WOW! THIS PLACE STEALS YOUR MONEY AND RIPS YOU OFF! DO NOT BUY!
I purchased a onesie and they charged me sales tax when I am out of state! NO! Also, when you try to enter a coupon code on the site THERE IS NO PLACE TO ENTER A DISCOUNT! I had to call customer service multiple times and they barely speak English. I received a partial refund BUT NOT THE ENTIRE DISCOUNT! Called again to say I didnt receive receive my full discount and they said it would apply in a few days BUT NEVER DID! IM DONE! The shipping was terrible too! I asked for a specific day to be delivered as a surprise bday gift and it came days earlier only to be opened by someone else and the surprise RUINED! I DIDNT EVEN GET TRACKING FOR MY PACKAGE THE ENTIRE TIME until the day I specifically asked for delivery THEN IT SAID ON THAT DAY IT WAS DELIVERED! STEALS YOUR MONEY, AWFUL SHIPPING, TERRIBLE CUSTOMER SERVICE! PLEASE GO ANYWHERE ELSE TO BUY THIS PRODUCT AND YOU WILL BE HAPPY!!!
FOLLOW-UP
Ok now let me clear some things up with you....
1) That is fine if you have to charge sales tax for in-state shipping. But how about show that charge before I pay? When I entered my payment information the sales tax showed on my order after payment was processed. During the order process it only showed the price of the item and the shipping cost with NO discount and NO sales tax. I could have gotten it cheaper elsewhere and not have to deal with a low budget order process and customer service.
2) I did not ask for multiple coupons and discount was NOT "included" in my order. I only asked for the coupon with the highest value to be applied to my order, yet the lower value coupon was applied, but I received it through a refund after several calls and almost two weeks later. "Applied" to me would indicate it was immediately discounted within my original payment which it was not. So I lost money there. First, you cannot apply a coupon code to your order through your website. This makes things difficult because you lose money for a period of time until you call customer service to complain and then receive a refund which goes back into your account up to 1-2 weeks later. Lost Money + Lost Time = NO REPEAT BUSINESS
3) I did NOT ask for a guaranteed delivery date. I simply asked how long the delivery process would take to the specified address. This way I could estimate when to place my order so it would arrive AROUND the birthday date. I was told to place my order immediately because it would take at least 4-5 days to arrive. The order did NOT arrive one day earlier than expected. It arrived FIVE DAYS earlier than expected with NO TRACKING provided. The person was not even there when it arrived and someone else in the home opened the package which ruined the birthday surprise. The person that it was intended for was sad because it was supposed to be a personal gift for no one else to see in which the birthday person was embarrassed. If I had actual real-time tracking on the package I could have notified said person and they could have been there for when the package arrived. Also, because the order was placed so early and not done with proper estimation by your employee the birthday gift arrival was extremely disappointing by all parties involved. I received ONE email from UPS days after the birthday saying it was delivered on the actual day in question which was a LIE because it was obviously delivered almost a week prior to the delivery date specified. I should not have to pay for such a horrendous delivery process. USPS does it so much better they track your package immediately from pickup to delivery so you know exactly what is going on with your shipment from start to finish.
4) MORONIC BUSINESS PRACTICES which led to not enjoying your product and having a customer that will NEVER buy from you again and will continue to be an advocate in making sure as many that will listen to buy from any other Sazac dealer besides your company. Sorry I do not have any additional questions except How are you still in business when you treat customers like this and hope they just go away and ignore them when they call you out on your terrible business model? Go clear those things up... *DROP MIC EMOJI*
I purchased a onesie and they charged me sales tax when I am out of state! NO! Also, when you try to enter a coupon code on the site THERE IS NO PLACE TO ENTER A DISCOUNT! I had to call customer service multiple times and they barely speak English. I received a partial refund BUT NOT THE ENTIRE DISCOUNT! Called again to say I didnt receive receive my full discount and they said it would apply in a few days BUT NEVER DID! IM DONE! The shipping was terrible too! I asked for a specific day to be delivered as a surprise bday gift and it came days earlier only to be opened by someone else and the surprise RUINED! I DIDNT EVEN GET TRACKING FOR MY PACKAGE THE ENTIRE TIME until the day I specifically asked for delivery THEN IT SAID ON THAT DAY IT WAS DELIVERED! STEALS YOUR MONEY, AWFUL SHIPPING, TERRIBLE CUSTOMER SERVICE! PLEASE GO ANYWHERE ELSE TO BUY THIS PRODUCT AND YOU WILL BE HAPPY!!!
FOLLOW-UP
Ok now let me clear some things up with you....
1) That is fine if you have to charge sales tax for in-state shipping. But how about show that charge before I pay? When I entered my payment information the sales tax showed on my order after payment was processed. During the order process it only showed the price of the item and the shipping cost with NO discount and NO sales tax. I could have gotten it cheaper elsewhere and not have to deal with a low budget order process and customer service.
2) I did not ask for multiple coupons and discount was NOT "included" in my order. I only asked for the coupon with the highest value to be applied to my order, yet the lower value coupon was applied, but I received it through a refund after several calls and almost two weeks later. "Applied" to me would indicate it was immediately discounted within my original payment which it was not. So I lost money there. First, you cannot apply a coupon code to your order through your website. This makes things difficult because you lose money for a period of time until you call customer service to complain and then receive a refund which goes back into your account up to 1-2 weeks later. Lost Money + Lost Time = NO REPEAT BUSINESS
3) I did NOT ask for a guaranteed delivery date. I simply asked how long the delivery process would take to the specified address. This way I could estimate when to place my order so it would arrive AROUND the birthday date. I was told to place my order immediately because it would take at least 4-5 days to arrive. The order did NOT arrive one day earlier than expected. It arrived FIVE DAYS earlier than expected with NO TRACKING provided. The person was not even there when it arrived and someone else in the home opened the package which ruined the birthday surprise. The person that it was intended for was sad because it was supposed to be a personal gift for no one else to see in which the birthday person was embarrassed. If I had actual real-time tracking on the package I could have notified said person and they could have been there for when the package arrived. Also, because the order was placed so early and not done with proper estimation by your employee the birthday gift arrival was extremely disappointing by all parties involved. I received ONE email from UPS days after the birthday saying it was delivered on the actual day in question which was a LIE because it was obviously delivered almost a week prior to the delivery date specified. I should not have to pay for such a horrendous delivery process. USPS does it so much better they track your package immediately from pickup to delivery so you know exactly what is going on with your shipment from start to finish.
4) MORONIC BUSINESS PRACTICES which led to not enjoying your product and having a customer that will NEVER buy from you again and will continue to be an advocate in making sure as many that will listen to buy from any other Sazac dealer besides your company. Sorry I do not have any additional questions except How are you still in business when you treat customers like this and hope they just go away and ignore them when they call you out on your terrible business model? Go clear those things up... *DROP MIC EMOJI*
Response from Kigurumi Shop
Dec 05, 2017
David, I’m sorry you had an unpleasant experience shopping with us, but I would like to clear up a few things from your review. 1) Sales tax charges are based on the shipping address, not the billing address. Since the order was delivered to California -- the location of our business -- we were required to charge sales tax on the order, even though the billing address was out-of-state. 2) We do not allow multiple coupons to be used on a single order. The order you placed made use of one coupon, and this discount was included in your order. 3) We are not able to guarantee specific delivery dates for orders, but we do offer tracking on all ground shipped orders within the US. In this case, the order arrived one day earlier than UPS estimated on their tracking page. I’m very sorry to hear this spoiled the birthday surprise. I hope the recipient still enjoyed the Kigurumi. Please contact us at retail@kigurumi-shop.com if you have additional questions.
David Ivins
Verified Buyer
Awesome Kigurumi, I bought the Dreamin Unicorn for my girl and she loves it! It fits well and is well made. Shipping was very fast. Better than expected overall.
Sara Norris
Verified Buyer
Very rapid delivery of adorable merchandise.
sarah criscuolo
Verified Buyer
i caught a good sale. Shipping was pretty fast! I love my narwhal!!
Ashley Foy
Verified Buyer
Fast shipping! Fantastic product. Overall great service. Will buy again!~
Kia Batchelder
Verified Buyer
Arrived on time AND had a nice little surprise inside that I didn’t expect to find!
Cindy Malone
Verified Buyer
Item
Chelsea Warren
Verified Buyer
Bought a friend one for xmas, and she ended up buying me one, too! We both love them.
Julianne Baker
Verified Buyer
Ordered two items from the shop and they arrived to me very quickly and I live all the way in Hawaii. Very happy with the items and with the purchase process! Will be ordering more and adding this company to my go to for online gift shopping.
Richard Byrd
Verified Buyer
Excellent products and services
Michael Coby
Verified Buyer
Bought this as an early Christmas gift for my boyfriend. He loves it!
Lindsey Brannen
Verified Buyer
I love shopping here. Every time I need a onesie this is the only place I go.
Geraldene Anandasivam
Verified Buyer
Enjoyed doing business with you. The customer service is excellent! I have already received my package. Thank you so much!
Keep up the good work!
Geraldene Kasthuri Anandasivam
Keep up the good work!
Geraldene Kasthuri Anandasivam
Cassandra Watkins
Verified Buyer
I got the toothless one and it’s amazing and super
Comfy!
Comfy!
Kayannon George
Verified Buyer
Very fast and timely shipping
marko raade
Verified Buyer
i love my bat! he is so soft and the tail is adorable!
Morgan Mills
Verified Buyer
Amazing, fast shipping super soft and comfy!
Nina Yamkovoy
Verified Buyer
I love the Cinnamoroll kigurumi I received! It is so warm and perfect for a cold winter night at home! I already have the hedgehog kigu, which is comfortable and lovely, but this kigu is even warmer and fluffier! I’m completely satisfied! Cinnamoroll is also larger than the regular size hedgehog I have which is fine with me since I’m 5’9” ^^
Britany Brown
Verified Buyer
Really great quality and shipping was fair it only took a few days to get here!
Tanner Waltz
Verified Buyer
I love my new kigurumis! They are insanely comfortable and fit great! They were well worth the money, and I would definitely recommend them and this site to a friend!
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