475
Reviews
Reviews
475
Recommend
9 / 10
TrustScore
9.49 / 10
Mr David Cross
Verified Buyer
Very well pleased with the bed I purchased with no complaints whatsoever . The fitter who made the delivery and assembled and demostrated everything did an excellent job .
Ms Rita Robbie
Verified Buyer
Very satisfied with all concerned and with or purchase Thank you
Mr Ralph Martin
Verified Buyer
Everything went as expected and hoped, and am satisfied with the comfort of the bed. Thank you.
Mr C V Goodhead
Verified Buyer
Superb product, efficient delivery and set up.true to its advertisement,
Internet presentation simple to use and to order.
Internet presentation simple to use and to order.
Miss D E Ward
Verified Buyer
We recently purchased a remote control leg lifter and grab rail for my elderly mother and both items of equipment have enabled her to access her bed without assistance. The telephone advisers were very helpful in giving advice on the products.
Mr Bill Allen
Verified Buyer
First class service from start to delivery.
Mr David Edwards
Verified Buyer
Good product and service
Mrs Ann Clinton
Verified Buyer
Very comfy and looks smart too. Installed quickly and professionally.
Mr Rand
Verified Buyer
Very pleased with the bed all the staff are very knowledgeable and friendly.when visiting to view,do not be put off by the demonstration room on industrial estate ,there is all you need to make an informed decision if their products are right for you. Our bed was delivered and assembled and demonstrated on time and very professionally great service all round....
Sue Lovell
Verified Buyer
On visiting the showroom, we found that it looked dark and a bit run down, was untidy and lacked a professional appearance which was disappointing
However, having met with Rebecca who was a pleasure to deal with, our concerns disappeared as she provided a very knowledgeable introduction to the bed range, & helped us make an informed choice while considering all our needs. We then visited for a second time and placed our order with Rebecca, following a Q&A session, and since been very pleased with our purchase. The support and delivery teams have been brilliant, and the product quality is very good. I love the fitted bottom sheets we bought from yourselves for our adjustable beds as the quality and feel is very good and also the extra length that was needed for our type of mattresses. We would recommend this company to our friends, and thank you for helping us achieve a good nights sleep again.
However, having met with Rebecca who was a pleasure to deal with, our concerns disappeared as she provided a very knowledgeable introduction to the bed range, & helped us make an informed choice while considering all our needs. We then visited for a second time and placed our order with Rebecca, following a Q&A session, and since been very pleased with our purchase. The support and delivery teams have been brilliant, and the product quality is very good. I love the fitted bottom sheets we bought from yourselves for our adjustable beds as the quality and feel is very good and also the extra length that was needed for our type of mattresses. We would recommend this company to our friends, and thank you for helping us achieve a good nights sleep again.
Myrna Simmons
Verified Buyer
I am very delighted with my bed and the service i received
Mr and Mrs Thomas
Verified Buyer
very professional and helpful staff, nothing to much trouble, little apprehensive when purchasing "blind", but nothing to worry about. special order was made by the promised time and delivered as promised, went better than if you could buy locally - also very competitive - looking forward to sleeping on it tonight
Mr A Mickler
Verified Buyer
The best website and the best of people to deal with.
A good bed too - satisfaction all round
A good bed too - satisfaction all round
Mr Ron Hughes
Verified Buyer
Excellent personal service down to the last detail. Products excellent too.
Cannot praise the staff more.
Cannot praise the staff more.
Mrs A Matthews
Verified Buyer
Brilliant bed, extreamly fast and efficient service. Well pleased.
Michelle Fisher
Verified Buyer
Loving my new bed. The recommended mattress is perfect. The staff were friendly and approachable.
Miss Lisa Murphy
Verified Buyer
Excellent service at the beginning. But have phoned twice with a technical problem and we are still waiting for an engineer to contact us. Also we have not had a courtesy call after our seven day trial to see if everything was ok , this is putting a dampener on the whole experience which started off very well STILL WAITING
Marjorie Heathcote
Verified Buyer
Very good advice before purchase, delivered when promised in timescale, efficient and polite fitter demonstrated bed before leaving and my mother finds it very comfortable
Mr Paul Lancaster
Verified Buyer
Service in the showroom when we ordered was very good and took time to explain the different options to us.
Service after that in terms of updates was non existent. We were told in the showroom bed would be 10-14 days. After 14 days I called Laybrook to be told it meant 14 working days but couldn't confirm date. I called back a week later and told a headboard delay and couldn't confirm date ( we had only ordered a standard headboard so not clear why that would delay. I then called back a week after that and was told yes you are 8am next Friday. A better experience would of been to at least have an email update rather than me have to keep chasing for any information. Once the bed has arrived it is an excellent if expensive product and we are happy with it. I would of given 5 stars if there had been some service update provided but the telephone team seemed to see it as the customers job to make contact not theirs even after the 10-14 days had stretched to a month......
Service after that in terms of updates was non existent. We were told in the showroom bed would be 10-14 days. After 14 days I called Laybrook to be told it meant 14 working days but couldn't confirm date. I called back a week later and told a headboard delay and couldn't confirm date ( we had only ordered a standard headboard so not clear why that would delay. I then called back a week after that and was told yes you are 8am next Friday. A better experience would of been to at least have an email update rather than me have to keep chasing for any information. Once the bed has arrived it is an excellent if expensive product and we are happy with it. I would of given 5 stars if there had been some service update provided but the telephone team seemed to see it as the customers job to make contact not theirs even after the 10-14 days had stretched to a month......
Ms Doris Buckland
Verified Buyer
Excellent service
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