8760
Reviews
Reviews
8760
Recommend
10 / 10
TrustScore
9.7 / 10
Arturo L
Verified Buyer
Ordered a Shimano corvalus 400 - I needed it urgently so I had to go and pick it up. I was told that the item was ready however when I arrived it wasn't spooled so I had to wait.
I went fishing on a charter and I placed the fishing rod (with the reel on) in the rod holder. Due to the vibration part of the reel (which I guess had loose screws) fall down into the water. Total disaster! my fishing day was screwed. Went back to the store and told them the story, which was hard to believe for them, lucky I was on a charter and had witnesses. A week after I received a replacement :) whit loose screw again though - but I already tighten them myself. Customer service (on the phone) was always very good.
I went fishing on a charter and I placed the fishing rod (with the reel on) in the rod holder. Due to the vibration part of the reel (which I guess had loose screws) fall down into the water. Total disaster! my fishing day was screwed. Went back to the store and told them the story, which was hard to believe for them, lucky I was on a charter and had witnesses. A week after I received a replacement :) whit loose screw again though - but I already tighten them myself. Customer service (on the phone) was always very good.
Gerry W
Verified Buyer
.
Doug C
Verified Buyer
Bigger again , every time they move they improve
Vincent H
Verified Buyer
Ordered a GoPro Hero6 because it was on sale, paid with my credit card. Promptly received an order confirmation in my e-mail and my credit card was charged. However, I received no further communication and no product was shipped to me. After about a week I looked into my account to find out that they had cancelled the order, refunded it and credited the invoice, but I did not get the money back to my credit card. After a few calls with customer support it became clear that the transaction was flagged as fraudulent by their bank, that’s why the order was cancelled, although my bank says the transaction was not flagged. With regards to the refund, however, I was informed that they actually would not refund the money (something with “protocol”) and that I had to “contact my bank and have them start an investigation and issue a chargeback”. They were unable to explain to me why they work like this, even after I repeatedly asked them to explain it better than “protocol”. To me this seems like a weird, very unfriendly and unhelpful way to deal with customers.
Response from Marine Deals
Apr 15, 2018
Hi Vincent Thanks for your feedback. I'm sorry to inform that the transaction was flagged as "unauthorised" that's why it was cancelled. We've now refunded the order. The full amount should be transferred back to the same Master card used in the purchase.
Kevin J
Verified Buyer
Walked in and wow what a selection . Great staff you could easily spend quite a lot of time here
Peter H
Verified Buyer
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Phil T
Verified Buyer
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Logan B
Verified Buyer
Got stuck into the crazy 1 dollar deals!
New 10ft 10-15kg sensor tip rock rod
Ordered it tuesday night on my door step in rotorua by thursday morning!! Now thats what i call service whicked deals and speedy delivery what more could you ask for!!!! �������
New 10ft 10-15kg sensor tip rock rod
Ordered it tuesday night on my door step in rotorua by thursday morning!! Now thats what i call service whicked deals and speedy delivery what more could you ask for!!!! �������
Response from Marine Deals
Mar 26, 2018
Cheers Logan!
Marisa A
Verified Buyer
My order was not delivered because my address was not put on the parcel! The person I talked to said they would have it reshipped. Today I rang again to be told it has been delivered. yes it has been delivered but back to Marine deals NOT ME! signed for by someone called j howrton according to courier post tracking. So where is the replacement order??? Not here with me! The phone staff have no idea what they are doing and the people who ship things obviously have no idea either. I think this is being run out of a zoo by monkeys. needless to say I will not be placing any more orders with this 'company'
Response from Marine Deals
Mar 21, 2018
Hi Marisa, we screwed up and on top of that the parcel was being returned back to us by CourierPost even though the CourierPost tracking system told us something quite different, so it took quite a lot of work to establish what actually was happening. We're really sorry for what happened and we hope you enjoy your newly shipped order. Our team aren't perfect but they are dedicated to making customers happy.
Jeremy S
Verified Buyer
Great shop for fishing supplies
Greg S
Verified Buyer
Bit hard to find service slow
Carmen D
Verified Buyer
Would like to say a huge thank you for getting the UFO smoker my husband ordered yesterday afternoon to us overnight for a function this weekend. So appreciated you guys went above and beyond to get it to us before the weekend.
Thanks heaps
Thanks heaps
Response from Marine Deals
Mar 19, 2018
You're most welcome Carmen. We appreciate your feedback and thanks again for shopping with Marine Deals!
Dawie L
Verified Buyer
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Neil H
Verified Buyer
Awsome service and knolage
Highly recommended
Highly recommended
Callum F
Verified Buyer
Its been a week and still nothing not even a email whats going on money come out of my acc
Response from Marine Deals
Mar 14, 2018
Hi Callum, I've checked your order - it's for the 4 x 'Ronstan RF89 Sister Clip 36.5mm x 22mm x 4.2mm'. This item normally ships within 15 to 25 days, see our product page here: https://www.marine-deals.co.nz/ronstan-rf89-sister-clip... As soon as the items are received in our warehouse, they'll be shipped out straightaway and you'd be notified with the tracking details so you can trace it. Are you still willing to wait? Feel free to contact us at support@marine-deals.co.nz if you need further help.
Ilya S
Verified Buyer
Great store
Ali A
Verified Buyer
Awesome lads, My main order shop 95% buying from these guys since 2014
Response from Marine Deals
Mar 05, 2018
Cheers mate! See you around..
Crockett D
Verified Buyer
advertise one thing. ship you another. great way to do business. disapointed. you bet. customer service hard to deal with. excuses plentyful. wont be back
Response from Marine Deals
Mar 06, 2018
Hi Crockett, we're sorry you were disappointed with your reel, and we would have been more than happy to ship you a replacement or refund you but you destroyed your reel with your shotgun
Gerrit V
Verified Buyer
Top-Notch service.
Thoroughly impressed!
Ch-CHUR.
Thoroughly impressed!
Ch-CHUR.
Response from Marine Deals
Feb 27, 2018
We appreciate your feedback Gerrit and thanks for choosing Marine Deals!
Ricardo R
Verified Buyer
Great variety of products and competitive prices. Very good customer service/support. I had an issue with my address and Emily helped me ASAP. No words to describe how helpful she was. I strongly recommend dealing with Marine Deals.
Response from Marine Deals
Feb 20, 2018
Thanks mate! We appreciate the feedback and thanks again for choosing Marine Deals!
About Marine Deals
Fishing, Boating, Diving, Watersports…it's all about getting you awesome Marine Deals.
We're dedicated to giving you the opportunity to buy marine and fishing equipment at the lowest prices you will find!
We launched in October 2009 and have grown from a small company working out of our garage to become New Zealand's most popular online marine retailer. In 2013 we were stoked to find out we'd won 12th place in the Deloittes Fast 50 NZ's Fastest Growing Companies.
Visit Website
We're dedicated to giving you the opportunity to buy marine and fishing equipment at the lowest prices you will find!
We launched in October 2009 and have grown from a small company working out of our garage to become New Zealand's most popular online marine retailer. In 2013 we were stoked to find out we'd won 12th place in the Deloittes Fast 50 NZ's Fastest Growing Companies.
Marine Deals is a Verified Merchant
Questions? Contact Us
support@marine-deals.co.nz
09 281 3150
8am to 5pm
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