2345
Reviews
Reviews
2345
Recommend
10 / 10
TrustScore
9.7 / 10
CHERIE W
Verified Buyer
Daryl was very helpful and solved my problem in a timely and professional manner. I wish more customer service people were like him.
David C
Verified Buyer
excellent all around.
CAROLYN C
Verified Buyer
Customer service was great, but I could not install properly due to my phone line limitations.
I returned the unit 9-25-26 with your return label. tracking #9416 4519 0387 9865 0519 62. Please confirm your receipt. 951-767-0404, or vcrancho@earthlink.net.
I was told that a refund of my subscription would take 3-4 weeks.
I returned the unit 9-25-26 with your return label. tracking #9416 4519 0387 9865 0519 62. Please confirm your receipt. 951-767-0404, or vcrancho@earthlink.net.
I was told that a refund of my subscription would take 3-4 weeks.
Arvilla F
Verified Buyer
Good
MICHAEL
Verified Buyer
Great sales rep; fast replies to my questions; easy setup and activation.
SALLY M
Verified Buyer
Excellent service from staff.
Caroline R
Verified Buyer
I spoke primarily with Daryl. He was professional, courteous and patient. I could hear compassion in his voice as I explained my dilemma about not being able to pick up cellular service because of my rural home.Caroline Renard
Janet R
Verified Buyer
Just received. Not open yet. Rating based on prompt delivery.
KEN
Verified Buyer
Sorry about the 3 false alarms I've created in the past month, I'll try to do better in the future. Medical Alert responded to each of these calls-- at least the system is working!
Nancy J
Verified Buyer
This is the first time I have had difficulty in making the service rep understand the problem. She seemed intent on repeating the same things to me and several times talking over me. I don't know if she was new or what but she wasn't easy to talk to.
Kenneth L
Verified Buyer
Awesome!
DeLisa A
Verified Buyer
The communication with the lady was very kind and very helpful. I had all of my questions and concerns answered.
LAWRENCE A
Verified Buyer
everything cool
DORIS S
Verified Buyer
Glad to have it. Works on rural area.
Response from Medical Care Alert
Aug 22, 2026
Thank you for your positive review! We're thrilled to hear that our product is working well for you in a rural area. Your satisfaction is important to us, and we appreciate your support. If you have any further feedback or questions, feel free to reach out. Happy to help!
ROYCE V
Verified Buyer
Everything is great
Response from Medical Care Alert
Aug 22, 2026
Thank you so much for your positive review! We're thrilled to hear that everything is great for you. Your satisfaction is our top priority, and we appreciate your support. If you have any further feedback or need assistance, please don't hesitate to reach out.
Raymond M
Verified Buyer
Ordered new fall activated pendant but did not know has potential interference with Dads pace maker.
Response from Medical Care Alert
Aug 13, 2026
I have asked our Customer Service team to reach out to you, but there should be no issue with the HOME system Fall Detection pendant causing interference with a pacemaker.
June B
Verified Buyer
I don't like that there was a break in service but it was taken care of as soon as I reported it.
Response from Medical Care Alert
Aug 12, 2026
Thank you for taking the time to share your feedback with us. You have been a great long-term client with us and we appreciate you!
We sincerely apologize for any inconvenience you experienced, but we are glad to hear that our team was able to address the issue promptly once you reported it. Your satisfaction is important to us, and we appreciate your understanding.
If you have any further concerns or need assistance in the future, please don’t hesitate to reach out. We are here to help!
Lillian R
Am very impressed with Medical Care Alert. Technology is basic, but people also make a difference. When I was a new customer the team at the initial level was focused, attentive. alert, thoughtful. Debbie is not the usual sales person. A Specialist. She quickly answered my questions, and when she didn't know immediately, she searched for the information. After I bought the device/plan, my first call to Customer Service was picked up by Daryl. He remembered my questions. Other important helpful people are Olivia and Toni. I'm 92, Ph.D, retired faculty from a Medical School with more than 1/2 century experience. Even better - now I've been a customer of Medical Care Alert for 2 years. Its responses to my EMERGENCIES has been fabulous
Response from Medical Care Alert
Aug 12, 2026
Thank you so much for taking the time to share your wonderful feedback about your experience with Medical Care Alert! We are thrilled to hear that our team, especially Debbie, made such a positive impact during your initial onboarding process. It's our mission to provide attentive and thoughtful service, and it’s rewarding to know that our efforts have resonated with you.
Your impressive background and extensive experience in the medical field add even more value to your insights. We are honored to have you as part of our community for the past two years and are delighted to know that our response to your emergencies has met your expectations.
Should you ever have any more questions or need assistance, please don’t hesitate to reach out. Thank you once again for your kind words and trust in us!
TAMARA D
Verified Buyer
Excellent service…knowledgeable and friendly staff
Response from Medical Care Alert
Aug 06, 2026
Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our knowledgeable and friendly staff. Your feedback means a lot to us, and we look forward to serving you again in the future!
MELISSA M
Verified Buyer
Debbie was super helpful!
Response from Medical Care Alert
Aug 06, 2026
Thank you so much for your kind words! We're thrilled to hear that Debbie provided you with excellent service. We appreciate your feedback and look forward to serving you again soon!
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you!
Learn more about our affordable medical alert systems today at 1-855-272-1010 or click one of the links below:
Add AutoFALL Automatic Fall Detection to any of our systems for just $10/month more.
All systems include 24/7 monitoring by EMT/EMD certified agents, based in the USA in our secure, supervised monitoring centers.
Visit Website
Learn more about our affordable medical alert systems today at 1-855-272-1010 or click one of the links below:
- In-home HOME Medical Care Alert system - works in and around your home, for folks who just need protection at home
- Mobile HOME & AWAY GPS Medical Care Alert system - works at home and away from home in all 50 states, goes everywhere you go with GPS tracking
- Sporty SmartWatch PRO Medical Care Alert system - smart watch with GPS goes everywhere you go with GPS tracking
Add AutoFALL Automatic Fall Detection to any of our systems for just $10/month more.
All systems include 24/7 monitoring by EMT/EMD certified agents, based in the USA in our secure, supervised monitoring centers.
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM
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