2345
Reviews
Reviews
2345
Recommend
10 / 10
TrustScore
9.7 / 10
GEORGIA G
Verified Buyer
I like my medical alert device!
Response from Medical Care Alert
Jun 02, 2026
Thank you so much for your positive feedback! We're thrilled to hear that you like your Medical Care Alert device. Your safety and peace of mind are our top priorities, and it's great to know that our system is meeting your needs. If you have any questions or need assistance, please don't hesitate to reach out.
SEBBY M
Verified Buyer
Excellent customer service!
Response from Medical Care Alert
Jun 02, 2026
Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our customer service team. Your satisfaction is our top priority, and we appreciate you taking the time to share your feedback. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again soon!
JOHN S
Verified Buyer
So far everything is top notch.
Response from Medical Care Alert
Jun 02, 2026
Thank you so much for your positive feedback! We're thrilled to hear that you're enjoying your experience with us. Your satisfaction is our top priority, and we appreciate your support. If you have any suggestions or if there’s anything more we can do for you, please don’t hesitate to reach out.
Sandra L
Verified Buyer
Always very responsive. I have had my device for 6 years+ and any time I have an issue, they (customer service) respond quickly.
Response from Medical Care Alert
Jun 02, 2026
Thank you so much for your kind words! We truly appreciate your loyalty over the past six years and are delighted to hear that our customer service team has been able to assist you promptly whenever you’ve needed help. Your satisfaction is our top priority, and feedback like yours motivates us to keep delivering the best support possible. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out!
BETH R
Verified Buyer
Customer service with Medical Care Alert was wonderful, and the product was quality as well. Thank you!
Response from Medical Care Alert
Jun 02, 2026
Thank you so much for your kind words! We’re thrilled to hear that you had a wonderful experience with our customer service team and that you’re satisfied with the quality of our system. Your feedback is greatly appreciated and motivates us to keep providing the best service possible. If you have any further questions or need assistance, please don’t hesitate to reach out.
Best regards,
Medical Care Alert Team
KATHRYN E
Verified Buyer
So far I am pleased but having a problem with the red light coming on. After 4 times I finally found someone who said it appeared the remote towers were causing it when they went down. Don't think it is Medical Care Alert problem but it is irritating. I had a system in Florida but had a landline at the time. Now all I have is a cell phone.
LISA S
Verified Buyer
Very friendly staff. Extremely personable and compassionate.
Response from Medical Care Alert
Apr 17, 2026
Fantastic! thanks for letting us know, we appreciate your feedback. Please remember to test regularly and call us if we can help with anything!
JUDITH D
Verified Buyer
It has been very good so far. It was an easy set up and was exactly as I was told it would be
Response from Medical Care Alert
Apr 02, 2026
Thank you so much for your positive feedback! We're thrilled to hear that your experience has been smooth and that the setup was easy. It's always our goal to meet our customers' expectations, and we're glad to know we succeeded with you. If you have any further questions or need assistance, please don’t hesitate to reach out. Enjoy using your Medical Care Alert system and remember to test regularly!
BEVERLY G
Verified Buyer
Fantastic customer service
Response from Medical Care Alert
Mar 11, 2026
Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience with our customer service team. Your satisfaction is our top priority, and we appreciate your feedback. If you have any more comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
PEGGY K
Verified Buyer
My question got answered.
Response from Medical Care Alert
Mar 08, 2026
Thank you for your feedback! We're glad to hear that your question was answered. If you have any more inquiries or need further assistance, feel free to reach out. We're here to help!
WALTER N
Verified Buyer
I've never had an instance where any questions were not completely explained to my satisfaction, or accidental activation of my alert device, that there was not an immediate response. A very confident assurance.
Response from Medical Care Alert
Mar 08, 2026
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that our team has consistently met your expectations and provided you with prompt and thorough responses to your questions. Your peace of mind is our top priority, and it's wonderful to know that you feel confident in our service.
If you ever have any further questions or need assistance, please don't hesitate to reach out. We appreciate your trust in us and look forward to continuing to serve you!
BARBARA H
Verified Buyer
14 days is not enough time to return the product for risk free guarantee. I did not receive the item through the mail for 7 days following activation. I then took the item to my mom, living in a different town, 60 minutes away. Mom reviewed the information for 3 days and decided she did not want it. I then picked up the item, and am returning it to you. Please honor a risk-free guarantee with a full refund given the above information.
Also, the item would not power off. I called a representative, and she advised letting the battery go dead. Thank you. Order181682
Also, the item would not power off. I called a representative, and she advised letting the battery go dead. Thank you. Order181682
CARMEN L
Verified Buyer
It seems like a good value. The operator was very helpful, and the device arrived pretty quickly. However, the process of verifying that it works was unsatisfactory. First, they said I would get an automatic callback which never came. And then I tried again and just waited and waited, and nobody ever came on. I have no confidence that this will work. I’ll have to try again. I need to be confident that it will work for my aging mother who lives alone.
FRED M
Verified Buyer
Customer service agent was very courteous and professional and helped with all of my questions.
Response from Medical Care Alert
Feb 28, 2026
Thank you so much for taking the time to share your positive experience! We're thrilled to hear that our customer service agent was able to assist you with all your questions in a courteous and professional manner. Your satisfaction is our top priority, and we’re glad we could meet your needs. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
STEVEN
Verified Buyer
Thanks for your service.
Response from Medical Care Alert
Feb 28, 2026
Thank you so much for your kind words! We truly appreciate your feedback and are glad to hear that you had a positive experience with our service. If you have any further comments or suggestions, please don’t hesitate to reach out. We look forward to serving you again!
CATHY C
Verified Buyer
excellent customer service,quick to respond.Great follow-up on all issues
Response from Medical Care Alert
Feb 28, 2026
Thank you so much for letting us know all went well! We're thrilled to hear that you had a positive experience with our customer service team. Providing quick and effective support is our top priority, and we're glad that we could assist you. If you have any more questions or need further assistance, please don't hesitate to reach out. We appreciate your feedback!
JANETTE
Verified Buyer
Very helpful explained all my questions
Response from Medical Care Alert
Feb 25, 2026
Thank you so much for your positive feedback! We're thrilled to hear that our team was able to assist you and answer all your questions. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. If you have any more questions or need further assistance, feel free to reach out anytime!
DAWN B
Verified Buyer
The person I talked to was very nice and answered all my questions.
BARBARA A
Verified Buyer
Everything is working well. Makes me feel safe! But my device does not seem to hold a charge for the whole day. This is sometimes a problem.
Response from Medical Care Alert
Feb 19, 2026
Thank you so much for your positive review! We're thrilled to hear that everything is working well for you and that our emergency response service is helping you feel safe. Your satisfaction is our top priority, and it's wonderful to know we've met your expectations. If you have any questions or need further assistance, please don't hesitate to reach out.
ALFRED B
Verified Buyer
Every thing went as planned
Response from Medical Care Alert
Feb 19, 2026
Thank you for taking the time to share your experience with us! We’re thrilled to hear that everything went as planned. Your satisfaction is our top priority, and it’s great to know that we met your expectations. If you have any further feedback or suggestions, please feel free to reach out. We look forward to serving you again!
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you!
Learn more about our affordable medical alert systems today at 1-855-272-1010 or click one of the links below:
Add AutoFALL Automatic Fall Detection to any of our systems for just $10/month more.
All systems include 24/7 monitoring by EMT/EMD certified agents, based in the USA in our secure, supervised monitoring centers.
Visit Website
Learn more about our affordable medical alert systems today at 1-855-272-1010 or click one of the links below:
- In-home HOME Medical Care Alert system - works in and around your home, for folks who just need protection at home
- Mobile HOME & AWAY GPS Medical Care Alert system - works at home and away from home in all 50 states, goes everywhere you go with GPS tracking
- Sporty SmartWatch PRO Medical Care Alert system - smart watch with GPS goes everywhere you go with GPS tracking
Add AutoFALL Automatic Fall Detection to any of our systems for just $10/month more.
All systems include 24/7 monitoring by EMT/EMD certified agents, based in the USA in our secure, supervised monitoring centers.
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM
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