2345
Reviews
Reviews
2345
Recommend
10 / 10
TrustScore
9.7 / 10
JILL B
Verified Buyer
The person I talked with was very pleasant and it was not a hard sales pitch.
Response from Medical Care Alert
Feb 16, 2026
Thank you so much! We're thrilled to hear that you had a positive experience with our team. Providing excellent service without the pressure of a hard sales pitch is something we strive for, and it’s great to know we hit the mark. If you have any more questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your feedback!
LINDA P
Verified Buyer
I was just testing my watch and they were quick to respond
Response from Medical Care Alert
Feb 16, 2026
Thank you so much for your positive review! We’re thrilled to hear that our team was able to respond quickly while you were testing your watch. We always strive to provide timely and helpful support to our customers. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!
RICHARD Z
Verified Buyer
Very helpful in converting to your sytem.
Response from Medical Care Alert
Feb 16, 2026
Thank you so much for your kind words! We're thrilled to hear that you found our team helpful during your transition to our system. Our goal is to make the process as smooth and seamless as possible, and your feedback reassures us that we're on the right track. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We’re here to help!
ARDIS W
Verified Buyer
Very prompt and efficient
CATHERINE B
Verified Buyer
Have not used your service yet.
Response from Medical Care Alert
Feb 11, 2026
Thank you for your feedback! If you have any questions or need assistance, please feel free to reach out to Customer Service at 77-913-3680. We're here to help and look forward to serving you soon!
Linda M
Verified Buyer
Amber from customer service was very helpful and friendly. Made my transition to a newer system for my mom much easier.
Response from Medical Care Alert
Feb 11, 2026
Thank you so much for your kind words! We’re thrilled to hear that Amber was able to assist you and make the transition smoother for your mom. Our team is dedicated to providing excellent service, and it’s wonderful to know that we met your expectations. If you need any further assistance, please don’t hesitate to reach out. We’re here to help!
RAYMOND C
Verified Buyer
Just didn't check
PATRICK S
Verified Buyer
GREAT COMPANY
Response from Medical Care Alert
Feb 10, 2026
Thank you so much for your wonderful review! We truly appreciate your kind words and are thrilled to hear that you had a positive experience with our company. Your support means a lot to us, and we look forward to serving you again in the future.
CARIN M
Verified Buyer
My charger stopped working (the little silver dots were gone). I had to pay for a new one and it wasn't cheap. I think there should not have been a cost to me for this, especially since the monthly cost is already high. I'm thinking of getting another smart watch.
HAZEL E
Verified Buyer
We had a quick, polite, and professional discussion as we set up Hazel‘s new watch
Response from Medical Care Alert
Feb 09, 2026
Thank you so much for your kind review! We're thrilled to hear that you had a positive experience while setting up Hazel's new watch. Our team strives to provide quick, polite, and professional service, and it’s wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
LYNN S
Verified Buyer
Great customer service!
Response from Medical Care Alert
Feb 10, 2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service. Your satisfaction is our top priority, and we look forward to serving you again in the future!
KULACHANDRA N
Verified Buyer
Knowledgeable customer service and great, cost-effective options
Response from Medical Care Alert
Feb 10, 2026
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service team and found our options to be cost-effective. We strive to provide the best service and value to our customers, and your feedback motivates us to keep improving. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again!
ALEX C
Verified Buyer
My Medical Care Alert system is easy to use, and is a great companion for those of us who are looking for a safe, fast and guaranteed method for alerting emergency response teams to respond to health issues in a very timely matter. It definitely beats looking for you phone since all I need to do is push a button. I recommend this company’s service to all who are looking for a fast and speedy response method to take care of health emergency anywhere.
Response from Medical Care Alert
Jan 19, 2026
Thank you so much for your wonderful review! We are thrilled to hear that our Medical Care Alert system has provided you with peace of mind and ease of use. Your feedback about the convenience of simply pressing a button instead of searching for a phone is greatly appreciated.
We’re dedicated to ensuring that our customers have access to fast and reliable emergency response services, and it’s rewarding to know that our system is making a positive impact on your safety and well-being. Your recommendation means a lot to us, and we’re grateful to have you as part of our community.
If you ever have any questions or need further assistance, please don’t hesitate to reach out. Thank you again for your support!
DEBORAH H
Verified Buyer
service was good
MICHAEL R
Verified Buyer
I have a Verizon cell service. System would not work.
ROSEMARY R
Verified Buyer
All staff members very helpful
Response from Medical Care Alert
Dec 30, 2025
Thank you so much for your kind words! We’re thrilled to hear that you found our staff to be helpful. Providing excellent service is our top priority, and it’s always rewarding to know that our efforts have made a positive impact on your experience. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to welcoming you back soon!
FLORENCE B
Verified Buyer
I had no issue what so ever...great service!!!
Response from Medical Care Alert
Dec 17, 2025
Thank you so much for your positive review! We're thrilled to hear that you had a great experience and that our service met your expectations. Your satisfaction is our top priority, and it’s wonderful to know we hit the mark. If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again!
NORMA B
Verified Buyer
Lisa was a fantastic help with setting up my 91 year old mothers system.
Response from Medical Care Alert
Dec 17, 2025
Thank you so much for taking the time to share your positive experience! We're thrilled to hear that Lisa was able to assist you and your mother with setting up her system. Our team is dedicated to providing excellent service, especially for our senior customers, and it’s wonderful to know that Lisa made a difference.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!
PEGGY K
Verified Buyer
Every time we call or the alarm goes off by mistake, we have had very nice responses and people to work with. Thank you for that!
Response from Medical Care Alert
Dec 17, 2025
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our team has been courteous and helpful during your interactions, even when alarms go off by mistake. Your satisfaction is our top priority, and we appreciate your kind words. If you ever need further assistance or have any questions, don't hesitate to reach out. We're here to help!
MICHAEL D
Verified Buyer
the reps I spoke with were fantastic.
Response from Medical Care Alert
Dec 17, 2025
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our representatives. We strive to provide excellent service, and it’s wonderful to know our team made a great impression on you. If you have any further questions or need assistance, please don’t hesitate to reach out. We look forward to serving you again!
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you!
Learn more about our affordable medical alert systems today at 1-855-272-1010 or click one of the links below:
Add AutoFALL Automatic Fall Detection to any of our systems for just $10/month more.
All systems include 24/7 monitoring by EMT/EMD certified agents, based in the USA in our secure, supervised monitoring centers.
Visit Website
Learn more about our affordable medical alert systems today at 1-855-272-1010 or click one of the links below:
- In-home HOME Medical Care Alert system - works in and around your home, for folks who just need protection at home
- Mobile HOME & AWAY GPS Medical Care Alert system - works at home and away from home in all 50 states, goes everywhere you go with GPS tracking
- Sporty SmartWatch PRO Medical Care Alert system - smart watch with GPS goes everywhere you go with GPS tracking
Add AutoFALL Automatic Fall Detection to any of our systems for just $10/month more.
All systems include 24/7 monitoring by EMT/EMD certified agents, based in the USA in our secure, supervised monitoring centers.
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM
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