2345
Reviews
Reviews
2345
Recommend
10 / 10
TrustScore
9.7 / 10
DENNIS S
Verified Buyer
We are very pleased with your reliable service, greatly appreciated.
Response from Medical Care Alert
Oct 14, 2025
Thank you so much for your kind words! We're thrilled to hear that you are pleased with our service. Your safety and satisfaction is our top priority, and it’s wonderful to know that we have met your expectations. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again!
PETER K
Verified Buyer
Very easy setup. The microphones are excellent. They can hear my husband who has a very soft voice.
Response from Medical Care Alert
Sep 14, 2025
Thank you so much for your wonderful review! We're thrilled to hear that you found the setup easy and that our microphones are exceeding your expectations, especially in picking up your husband's soft voice. Your satisfaction is our top priority, and it's great to know our HOME Medical Care Alert system is working well for you. If you have any further questions or need assistance, please don’t hesitate to reach out.
LARRY S
Verified Buyer
L
Gail W
Verified Buyer
Answered my questions. Devices in good working order. Easy to send back older device.
Thank you.
Thank you.
HENRY L
Verified Buyer
Excellent prompt service. No problems at all. Reasonable prices
VALERIE S
Verified Buyer
Siren went off when it wasn’t needed.
The question is would you be there when I needed you.?
The question is would you be there when I needed you.?
STEPHEN A
Verified Buyer
fast shipper, great customer service
LISA S
Verified Buyer
Reliable service, easy set up. Peace of mind for a reasonable price.
OSCAR R
Verified Buyer
Excellent customer service and communication!
B W
Verified Buyer
Very easy to use. Staff was helpful and knowledgeable
Response from Medical Care Alert
Aug 19, 2025
Thank you so much for your positive feedback! We're thrilled to hear that you found our service easy to use and that our staff was able to assist you effectively. Your satisfaction is our top priority, and we look forward to serving you again in the future! If you have any more questions or need assistance, feel free to reach out.
JOSEPH O
Verified Buyer
I ordered a new string for my device, the person taking my order was polite and professional, received my item few days later. All good
Response from Medical Care Alert
Aug 19, 2025
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with our ordering process and that your new lanyard arrived promptly. We strive to provide excellent service and high-quality products, and it's wonderful to know that we met your expectations. If you have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
CAROL M
Verified Buyer
Everyone was personable and were able to answer all my questions.
Response from Medical Care Alert
Aug 19, 2025
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. Providing excellent customer service and addressing all your questions is our top priority. If you have any more inquiries or need further assistance, please don’t hesitate to reach out. We look forward to serving you again!
BERNADETTE Z
Verified Buyer
Service great but honestly shipping was way too long. Wasn’t my fault it stopped working and tracking said delivery was to be Friday all day and ended up took over a week. Way too long if someone really needed that and she did. She lives alone. Think about next day shipping when your fault.
Response from Medical Care Alert
Aug 19, 2025
Thank you for taking the time to share your feedback with us. We’re glad to hear that you were pleased with our service, but we sincerely apologize for the shipping delays you experienced. We understand how important timely delivery is, especially for someone who relies on their order.
We are continuously working to improve our shipping processes and your comments will certainly help us identify areas for enhancement. In the future, we’ll explore options for expedited shipping to better serve our customers' needs.
Thank you again for your understanding, and please feel free to reach out if you have any further concerns or if there's anything we can do to assist you.
CHARLOTTE B
Verified Buyer
Everyone I talked to was very helpful.
Response from Medical Care Alert
Jul 24, 2025
Thank you so much for your kind words! We're thrilled to hear that our team was able to assist you and that you had a positive experience. Providing excellent customer service is our top priority, and your feedback motivates us to keep up the good work. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
ROSE S
Verified Buyer
VERY GOOD RESPONSE WAS QUICK
Response from Medical Care Alert
Jul 20, 2025
Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience and appreciated our quick response. We strive to provide the best service possible, and your satisfaction means a lot to us. If you need anything else, feel free to reach out!
FLOYD J
Verified Buyer
So far so good.
Response from Medical Care Alert
Jul 20, 2025
Thank you for your feedback! We're glad to hear that you're having a positive experience so far. If you have any questions or need assistance, feel free to reach out. We appreciate your support!
JAMES H
Verified Buyer
My EXPERIENCE WITH YOUR REPRESENTTIVES WAS GOOD AND WE WERE ABLE TO INSTALL MY CARE ALERT SYSTEM.
Response from Medical Care Alert
Jul 17, 2025
Thank you for taking the time to share your positive experience! We're thrilled to hear that our representatives were able to assist you effectively and that your Medical Care Alert System is successfully installed. Your satisfaction is our top priority, and we appreciate your support. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
DEBI F
Verified Buyer
Great customer service!!!
Response from Medical Care Alert
Jul 17, 2025
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our customer service team. Our goal is to provide exceptional support, and it's rewarding to know we met that mark for you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
CHERIE P
Verified Buyer
We’ve only had it for 1 1/2 weeks , so I can’t really say ! My husband has dementia , so I thought I would feel more comfortable leaving him with this device!
BARBARA S
Verified Buyer
Customer service extremely courteous and helpful
Response from Medical Care Alert
Jul 09, 2025
Dear [Customer's Name],
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service team. Providing excellent support is our top priority, and it's wonderful to know that our efforts made a difference for you. If you need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again!
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you!
Learn more about our affordable medical alert systems today at 1-855-272-1010 or click one of the links below:
Add AutoFALL Automatic Fall Detection to any of our systems for just $10/month more.
All systems include 24/7 monitoring by EMT/EMD certified agents, based in the USA in our secure, supervised monitoring centers.
Visit Website
Learn more about our affordable medical alert systems today at 1-855-272-1010 or click one of the links below:
- In-home HOME Medical Care Alert system - works in and around your home, for folks who just need protection at home
- Mobile HOME & AWAY GPS Medical Care Alert system - works at home and away from home in all 50 states, goes everywhere you go with GPS tracking
- Sporty SmartWatch PRO Medical Care Alert system - smart watch with GPS goes everywhere you go with GPS tracking
Add AutoFALL Automatic Fall Detection to any of our systems for just $10/month more.
All systems include 24/7 monitoring by EMT/EMD certified agents, based in the USA in our secure, supervised monitoring centers.
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM
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