2129
Reviews
Reviews
2129
Recommend
10 / 10
TrustScore
9.7 / 10
KAREN K
Verified Buyer
Great customer service
Response from Medical Care Alert
Jul 08, 2022
Fantastic - thanks for letting us know! Please remember to test your medical alert system regularly and please call us if you need anything!
THOMAS B
Verified Buyer
Purchase was extremely easy. Had trouble with land line unit (didn’t realize it would not work with a landline phone system that required a #9 before dialing out. Call Med Care and they immediately sent a replacement (cellular) before I even sent the old one back. They even paid for the return of the landline unit. The cellular unit arrived within a few days and worked immediately... very easy. Also great sales person. Very please!
Response from Medical Care Alert
Jul 07, 2022
Thanks for sharing your thoughts, and I'm glad we got the phone line worked out for you! Please remember to test your system regularly, and please refer your friends and family if they need a medical alert system - you'll each get 1 month free service as our way of saying THANKS!
THERESA W
Verified Buyer
Excellent customer service. Thank you for being there for my mom
PENELOPE M
Verified Buyer
Very likely to recommend.
SUSAN D
Verified Buyer
I was overwhelmed receiving the device and all the instructions.
I then called to see if someone would walk me through each step and she was outstanding and patient answering my questions . She took away my anxiety and fear.
I then called to see if someone would walk me through each step and she was outstanding and patient answering my questions . She took away my anxiety and fear.
Response from Medical Care Alert
Jun 16, 2022
Thanks for your feedback , I'm glad we could help you get it set up! Please remember to test your button regularly!
GEORGE M
Verified Buyer
The entire process of ordering the system is easy. The people providing information and answering questions are knowledgeable and helpful. Help and testing when initially setting up was excellent also.
RALPH M
Verified Buyer
Very pleased from ordering, fast shipping to the set up procedure. I looked at 4 other similar providers and Medical Alert had the best features for us. It also works well in our rural location. Very pleased with the experience so far.
DANIELLE
Verified Buyer
This was cheaper than what my loved one had before and I love that it comes with fall notification and the lock box for the door so emergency providers can access they house now matter what.
LEE N
Verified Buyer
It works, and that's the bottom line.
Debra A
Verified Buyer
We had trouble with our system. I had to make a few calls, and an email, but everyone was very helpful and sent us a new system. Everyone is always helpful when I call.
Priscilla B
Verified Buyer
I recently had to switch from a system that would accommodate a cell phone since we switched from a landline.
Lisa helped walk us through the process. The new system arrived in a timely manner and directions enabled an easy setup.
Thank you!!
Lisa helped walk us through the process. The new system arrived in a timely manner and directions enabled an easy setup.
Thank you!!
LORI D
Verified Buyer
I wish my discharge was more organized. I really didnt know what to ask and wanted the nurses to guide me through it a little better. Everything was great but I felt confused and unsure about what to do when I got home.
Response from Medical Care Alert
May 10, 2022
We're glad you're home, please call our Customer Service team at 877-913-3680 if you have any questions. Thanks!
LAURIE T
Verified Buyer
My experience was very positive. Fast and efficient communication.
CELIA P
Verified Buyer
Great customer service!!
Jean M
Verified Buyer
Thanks for quickly replacing my alert device .At my age, I feel much safer having it on me.
Response from Medical Care Alert
Apr 26, 2022
Thanks for letting us know! Please remember to test your medical alert button regularly, and call us if you have any questions!
BARBARA R
Verified Buyer
My alarm went off two days in a row while I was taking laundry out of the dryer, it works very welll and the people I talked to were very nice
I explained I was OK and did not need help
When I se it up on Sunday I called for assistance and was told the office was closd and left a call back, for Monday. someone called Monday morning and was very pleasant and I ex[lained I figured oout the set up. I am very pleased with the service
I explained I was OK and did not need help
When I se it up on Sunday I called for assistance and was told the office was closd and left a call back, for Monday. someone called Monday morning and was very pleasant and I ex[lained I figured oout the set up. I am very pleased with the service
MARI-ANN P
Verified Buyer
Great service & super nice staff to work with.
JUNE H
Verified Buyer
The pendant is not a walkie-talkie type device so if they can’t hear the base unit, EMT gets called.
MARY L
Verified Buyer
Medical Care Alert has been a great system. We needed a replacement system as the new button would not sync with our current system. It was quickly replaced and mailing back the old system is very easy. The phone representatives are always helpful and pleasant.
CAROLYN
Verified Buyer
Your customer service is excellent.
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you!
Learn more about our affordable medical alert systems today at 1-855-272-1010
Visit Website
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM
Top Rated Products
|
HOME Medical Alert System |
|
|
HOME & AWAY ULTRA GPS... |
|
|
HOME & YARD Medical C... |
|
Facebook
RaveCapture Commitment
RaveCapture is a review and reputation management company that collects and displays 100% verified buyer reviews. We take authenticity very seriously, which is why we're the only review service that only allow reviews from verified paying customers. No fakes, no nonsense... just real reviews. That's our promise.
The RaveCapture Triple Guarantee
- RaveCapture Companies Are Held Accountable
- All Reviews Are Verified Customers
- Negative Reviews Can Never Be Deleted
