483
Reviews
Reviews
483
Recommend
10 / 10
TrustScore
9.7 / 10
Lyn
Verified Buyer
excellent service and excellent products
Lloyd
Verified Buyer
I sent an email enquiry about replacement filters about 4 weeks ago and have not had a reply
Deb
Verified Buyer
I love my water filter, it removes the taste of chlorine and the odour in the water and my drinks taste better.
Chris
Verified Buyer
All good mate
JC P
Verified Buyer
Very happy with the equipment and ease of replacing the filters. Reminding customers when to replace the filters is also a very helpful part of the service and support.
Nozomi H
Verified Buyer
I have a bad eczema since I have arrived in Melbourne. Water filter was the last solution I could think of and I was desperate. The support staff was very kind and helpful to assist me choose the right product. He recommended me one of the cheaper options, too. A real customer oriented service. My skin has seen an improvement, thank you!
Liz
Verified Buyer
Highly recommend
Mark
Verified Buyer
Very good service and water filter has been working well with no complications
Sai
Verified Buyer
Good
Yuliandari
Verified Buyer
On the ball with follow up reminders.
Suzan
Verified Buyer
Great service
Colin
Verified Buyer
Top level customer service
mark
Verified Buyer
Excellent service and great advice.
Graham
Verified Buyer
A great benchtop water filter, would recommend to anyone to purchase, every time I order a new filter kit it is sent and delivered very fast, impressive these days of postage, Thankyou Graham
Peter
Verified Buyer
very helpfull and i need new filters now will find out what model i have and order
Response from My Water Filter
Aug 27, 2019
Hello Peter, glad to hear that you're liking your MWF whole house system! Also, we'll be in touch within the day to assist you in getting a filter replacement. Thank you, Peter.
Regards,
The My Water Filter team
Stuart
Verified Buyer
Fantastic customer service always helpful
Shelley
Verified Buyer
My water filter was delivered timely and easy to install and works well - advice also readily available
Grace
Verified Buyer
Not very happy I sent the product overseas and yet connection is incomplete so until now it’s in the box
Until I go overseas I can check which one is missing
I expect the basic connection is enclosed but it’s not
Until I go overseas I can check which one is missing
I expect the basic connection is enclosed but it’s not
Response from My Water Filter
Aug 27, 2019
Hello Grace, thank you for placing us a review. We apologize the system could not be connected overseas. This system was supplied for Australian connections. Your satisfaction is important to us. So, to further assist you, one of the customer support team will be in touch with you today to see how we can support you. We appreciate your understanding, Grace. Thank you so much.
Regards,
The My Water Filter team
paul
Verified Buyer
All went smoothly as planned
jack h
Verified Buyer
we r enjoying our underbench three filter system very much. we both feel safer in the knowledge that our water is being filtered. we are wondering though how long our filters will last as there is only the two of us and we only use it for drinking water.
jack hopkins
jack hopkins
Response from My Water Filter
Aug 28, 2019
Hello Jack, that's awesome to hear! We're glad to know how it gives you the peace of mind having clean and filtered water to drink. To enjoy such experience, we recommend filter replacement every six months, and we'll notify and reach out on you by the time you a replacement. Thank you, Jack
Regards, The My Water Filter team
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