Rosenthal Online Store Other
4.5 From 1 to 5
947 Reviews
Overall Ratings
5 Stars
724
4 Stars
102
3 Stars
34
2 Stars
30
1 Star
57
Reviews 947
Recommend 9 / 10
TrustScore 9.09 / 10
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JOHN F.
Apr 01, 2017
Verified Buyer
Perfect service and superb product
VERONIKA K.
Mar 31, 2017
Verified Buyer
Great but a lot was out of stock
Michael P.
Mar 31, 2017
Verified Buyer
The company exceeded my expectations. Shipping was quick and the packing was expert. I contacted customer service about an issue and they corrected the problem easily.
Debra W.
Mar 27, 2017
Verified Buyer
The order procedure is very convenient and fast. I have no recommendations for improvement. It was a very satisfying shopping experience for me.
Sherri P.
Mar 27, 2017
Verified Buyer
I ordered a very expensive plate and they sent the wrong one! Now I have to go thru a return process and request a correct plate. The formal event that this was ordered for has been ruined. I am very unhappy.
Mrs F.
Mar 19, 2017
Verified Buyer
The order procedure was OK but could be improved - once I'd added something to the cart it seemed quite difficult to get back to the page of selected items I'd been viewing (hitting the back button just caused the website to freeze). I haven't needed to contact Customer Support for this order, but in the past they have been really helpful.
Nupur F.
Mar 16, 2017
Verified Buyer
Good
Denise C
Mar 14, 2017
Verified Buyer
It would be nice if they would maintain inventory as many items are Out If Stock
Andrew T.
Mar 13, 2017
Verified Buyer
I will never order another item from Rosenthal...MADE IN CHINA...
Response from Rosenthal Online Store
Mar 13, 2017
Thank you for your review. Nevertheless, your comment is incorrect. All porcelain items are made in Germany (either in Selb, or nearby in Speichersdorf - which is a Part of Bavaria in Germany). Some glassware items are not produced in those factories. Those items are still made by Rosenthal under the same high "Made in Germany" standards and are also of premium quality.
Tami H.
Mar 12, 2017
Verified Buyer
I live in an extremely rural area, so it was no surprise that my package was delivered a day or so after expected, which was why I did not reply to the first request for feedback. My purchase was not immediately available and had to be ordered from Germany. I greatly appreciated being kept informed of the progress of the order. My package arrived in perfect condition, the contents were well protected, and I was exceedingly well satisfied. I would highly recommend Rosenthal to anyone.
Zoe B
Mar 09, 2017
Verified Buyer
glasses came right on time and in perfect condition.
Jill v
Mar 05, 2017
Verified Buyer
The search function was not very helpful in bringing up all items from a given collection (e.g., TAC02). But once I got onto the page of a TAC02 product. I was able to follow a link to see all items in that collection. Why not make it easier to get there from the search page or the home page? Otherwise, very user-friendly site and delivery was quick.
LINDY H.
Mar 04, 2017
Verified Buyer
Love the Thomas line.
had extreme difficulty. Sent wrong dish. Been trying to locate my request (bought 3 years back) . Many emails. Tried England and N/Zealand - had what I needed but wouldn't ship to the US. Tried calling Rosenthal NY. Sent request to HQ. Exchanged emails, but have not heard a reply . Said they are working on it, but have not found the 30 cm square dish I need.
Been very frustrating
yakov l.
Mar 04, 2017
Verified Buyer
Satisfied all around
Customer
Mar 02, 2017
Verified Buyer
Great
Maciej B
Feb 26, 2017
Verified Buyer
Excellent service and products
Debra W.
Feb 26, 2017
Verified Buyer
The order procedure is very seamless and the shipping is very prompt. E-mail updates are sent regarding the order status which is very helpful. Overall, a very good shopping experience.
Allison G.
Feb 26, 2017
Verified Buyer
My order came quickly and I love my plates.
Danielle R.
Feb 23, 2017
Verified Buyer
wish there was a place to indicate if a gift or not, so hopeful you will read the comments.
Heiner B.
Feb 19, 2017
Verified Buyer
Fast ,reliable delivery
good flow of information during the entire process
good products
About Rosenthal Online Store
ROSENTHAL USA - EVERYTHING FOR THE WELL SET TABLE Rosenthal has continually developed its collections to meet the requirements of global markets and modern consumers. Each of the successful Rosenthal brands, including the Rosenthal studio-line with design oriented, avant-garde services and objects of art in porcelain and glass, the Rosenthal classic with its timelessly beautiful, elegant porcelain collections and Thomas, the “Trend Factory” with design oriented consumer porcelain, offers contemporary and high quality products. The extensive product range is complemented by the lifestyle collection “Rosenthal meets Versace” with its luxurious porcelain services and exclusive gift ideas. TRADITION IN DESIGN Over 135 years an extraordinary, richly diverse company has grown in the town of Selb/Upper Franconia, that today is one of the leading suppliers worldwide for contemporary, innovative design for the tabletop, home interiors and gift areas and a range of brands with an international appeal. The company was shaped largely by the two entrepreneurial personalities – privy councillor Philipp Rosenthal and his son Philip Rosenthal – until well into the 1970’s. The company is influenced today by the exceptionally close work with leading artists and designers from across the globe. A unique corporate culture has developed upon these foundations – shaped by design and the encounter with art and culture – stretching from product development to brand image and architecture to the corporate CI and the promotion of cultural projects. "Consumer articles and objects of art have only maintained their cultural and material value over the centuries if they were designed as contemporary objects of their era – but never as imitations. We therefore only work with artists and designers who may well represent differing directions, but have all dedicated themselves to designing contemporary originals of our times." Philip Rosenthal, 1962
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Rosenthal Online Store is a Verified Merchant
Questions? Contact Us
help@rosenthalusa-shop.com
2018048000
9AM - 5PM EST
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