4.6
From 1
to 5
Reviews
2082
Recommend
10 / 10
TrustScore
9.29 / 10
Calvin F
Verified Buyer
S&S Hybrid Mattress
To hard, got neck, back and shoulder pain.
Response from Silk & Snow
Jan 10, 2023
Hi Calvin,
Thank you for taking the time to reach out and share your experience with your new hybrid mattress. We understand your new mattress is not suitable for your needs and have taken a closer look at your order. We can see that you have since been in contact with our customer service team to return it and receive your refund. We remain available if you have any other questions or concerns please let us know.
Sincerely,
Michelle
Carrie P
Verified Buyer
S&S Hybrid Mattress
Mattress is great not hurting anymore when I get up in the am. Even my husband is getting a night sleep Thanks so much
Response from Silk & Snow
Feb 06, 2023
Hi Carrie,
We are so glad you and your husband are getting a great night's sleep. Thank you for taking the time to reach out. Here's to many more restful nights of cozy sleep to come!
All the best,
Michelle
Bruce K
Verified Buyer
S&S Hybrid Mattress
Great hybrid mattress… We’ve had about a month now, no more sags, aches and pains. The mattress is nice and firm and we are both sleeping through the night with no discomfort. I thought I would buy the sheet set, comforter and cover for it and no regrets. I also just bought my wife the pillow at Christmas, as she has some neck pain, so far so good. I think I will get myself one as well, as she loves hers. I have to say I was a little skeptical about buying a bed in a box, but family and friends had rave reviews about theirs.
Thanks,
Thanks,
Response from Silk & Snow
Feb 04, 2023
Hi Bruce,
We are so glad to hear your pain is gone now that you are using your new hybrid mattress. Thank you for taking thr time to write in and share your experience with our brand. Here's to many more comfy nights of happy sleep to come !
All the best,
Michelle
Susanna H
Verified Buyer
S&S Hybrid Mattress
Was looking for a matrass that will eliminate my reoccurring joint pains when lying in my bed. I also was looing for support and comfort what is not easy am I a heavy person. LOVE IT!! Gives me every thing I wanted and more. I get up in the morning and nothing is hearting and I had a very restful sleep. Thank you very match. You have a supper product and the prices is very good to.
Response from Silk & Snow
Feb 04, 2023
Hi Susanna,
We are thrilled you are loving your new hybrid mattress and you are no longer hurting! Thank you for taking the time to reach out and write to us. Here's to many more restful nights of happy sleep to come!
All the best,
Michelle
William P
Verified Buyer
S&S Hybrid Mattress
edges were suppose to be firm and were to soft When you sit on edge of mattress you just about slide off. Dangerous for 80 year old man.
Response from Silk & Snow
Feb 06, 2023
Hi William,
Thank you for taking the time to reach out and share your feedback with our brand. We are sorry that your Hybrid mattress is not suitable for your needs and will be sure to follow up with the team as we are always looking to enhance our products when possible. We have taken a closer look at your order and can see you have since returned your mattress for a full refund during your 100 Night Trial. We remain available if you have any other questions please let us know.
Sincerely,
Michelle
Karen R
Verified Buyer
S&S Hybrid Mattress
Only reason you’re getting a 4 star rating instead of a 5 star rating is because shipping box arrived ripped around handholds. The box isn’t strong enough for picking up nearly 100 lbs by handhold cutouts.
Otherwise, I am very happy with my purchase. Easy to setup, extremely comfortable, came in 2 days which was much much earlier than I expected. Website indicated 5-6 business days to be delivered to rural PEI. When either I or my husband get out of bed or come back to bed, the other person doesn’t feel any movement so our quality of sleep has improved by leaps and bounds. We have no trouble falling asleep in our very comfortable bed.
I’ve been raving about it to all my friends and family.
Otherwise, I am very happy with my purchase. Easy to setup, extremely comfortable, came in 2 days which was much much earlier than I expected. Website indicated 5-6 business days to be delivered to rural PEI. When either I or my husband get out of bed or come back to bed, the other person doesn’t feel any movement so our quality of sleep has improved by leaps and bounds. We have no trouble falling asleep in our very comfortable bed.
I’ve been raving about it to all my friends and family.
Response from Silk & Snow
Feb 06, 2023
Hi Karen,
We really appreciate you taking the time to share your experience with our brand. We are sorry for the negative shipping experience you've had and for the state in which your order was delivered. We will be sure to follow up with our courier as we are always looking to enhance our services when possible. However, we are glad that the hybrid mattress itself is working out well for you so far. We remain available if you have any other questions or concerns please let us know.
Sincerely,
Michelle
David P
Verified Buyer
S&S Hybrid Mattress
I was sceptical of a bed in a box but given it was for my cottage I figured it was easier to ship. I have to say the experience was terrific. Arrived quicker than I thought in about 3 days (we are 1.25 hrs NW of Montreal in the woods). The box was a bit beaten up but ok. After removing old mattress we just unrolled it on the box spring and magical within 15-20 min we had a perfectly inflated and firm mattress. We got a deal on Black Friday week so for $900 for a king (hybrid) I was very surprised at how sturdy and firm it is. I need a firm mattress and can’t handle the heat from all foam so this is a great compromise. It is so far shockingly comfortable and skews a bit firm (which I want) as I’m 200lbs and with back problems so the firmness keep my spine aligned and the upper layer of durable foam gives you just enough “sink in” feeling. I generally sleep on my back but even on my side I’d find it very comfortable.
Very impressed so far and my rating of 5 stars is a function of the price / value / quality ratio here. I’ve slept on much more expensive traditional mattresses and yes- they are a bit better but for $900 (on sale) this is a steal and frankly you aren’t giving up much. Or put another way the price is could buy a new mattress every 5-7 years and still come out ahead vs a $3000-4000 mattress I keep for about 12 years.
Very impressed so far and my rating of 5 stars is a function of the price / value / quality ratio here. I’ve slept on much more expensive traditional mattresses and yes- they are a bit better but for $900 (on sale) this is a steal and frankly you aren’t giving up much. Or put another way the price is could buy a new mattress every 5-7 years and still come out ahead vs a $3000-4000 mattress I keep for about 12 years.
Response from Silk & Snow
Feb 04, 2023
Hi David,
We really appreciate you taking the time to write to us and for sharing your experience. We are glad you are enjoying your new hybrid mattress so far and wish you many more comfortable nights of happy sleep to come!
All the best,
Michelle
Stephen K
Verified Buyer
S&S Hybrid Mattress
Purchased the Hybrid model King sized back on Labour Day Weekend and I write this review as of Dec. 16th, 2022. My wife and I LOVE this bed. I mean, LOVE, LOVE, LOVE this bed! After I did much research, I discovered Silk & Snow and what intrigued me to buy theirs over the competition was the fact their beds are ideally designed for us heavier set guys. I'm already 265 pounds and with many competitor's bed's weight limits at 500 pound max, I wanted something stronger. Enter Silk & Snow with a 1,000 pound weight capacity. But what got even better is the cooling effect their bed's provide. After spending 3 1/2 months on our hybrid King I can attest that neither myself nor my wife have had one episode of "night sweats". The bed is an absolute dream! I am hooked for life and you will be too! If you're a heavier person like myself and looking for a good solid mattress that will keep you cool, Silk & Snow is an absolute must! You will not be disappointed but will kick yourself for waiting to have bought it! Setup was a breeze and delivery was quick. We also bought their king platform frame bed and I am beyond impressed at how well constructed it is! This ain't Ikea! lol. We also bought the Muslin blanket (quilt) and its light yet keeps you warm. We have not been cold at all. The blanket is amazing and if you are looking for that 100% cotton feel without the shimmer, shinny, sateen feel (I can't stand that), then this quilt is the one for you. Customer service is top notch too! I do a lot of research and ask a lot of questions and Silk & Snow's customer service department replied faster than anyone else and they also answered my questions the first time. What I mean by that is, I didn't have to repeat or re-ask, unlike some competitors that had me wondering, did they even ready my question? All this to say, if you haven't guessed it already, Silk & Snow is AMAZING. Love this company. Love their mattresses, love their frames, love their quilts. What are you waiting for? Buy yours today and change your sleeping life for the best sleep ever!
update: Dec. 30, 2022 - forgot to mention that we also ordered the waterproof mattress cover. I was very reluctant to get this, as every other waterproof mattress cover I've ever had, has been thick and hot. NOT THIS ONE. This one is a dream! Thin, soft and unbelievably cool to the touch. We have had it on the mattress since day one and as I have said before, we have had zero night sweats. No overheating at all. Trust me! Get the cover. You'll be glad you did, knowing you've protected your investment without sacrificing your sleep enjoyment.
update: Dec. 30, 2022 - forgot to mention that we also ordered the waterproof mattress cover. I was very reluctant to get this, as every other waterproof mattress cover I've ever had, has been thick and hot. NOT THIS ONE. This one is a dream! Thin, soft and unbelievably cool to the touch. We have had it on the mattress since day one and as I have said before, we have had zero night sweats. No overheating at all. Trust me! Get the cover. You'll be glad you did, knowing you've protected your investment without sacrificing your sleep enjoyment.
Response from Silk & Snow
Dec 20, 2022
Hi Stephen,
That is fantastic news! Thank you so much for taking the time to share your awesome feedback with our team. We are thrilled you are loving all your S&S products and wish you many more comfortable nights of happy sleep to come!
All the best,
Michelle
Kelly S
Verified Buyer
S&S Hybrid Mattress
Love this bed so far! Very comfortable and I don’t even feel when my husband rolls over : )
Response from Silk & Snow
Feb 04, 2023
Hi Kelly,
We are so glad you are loving your new hybrid mattress so far! Thank you for taking the time to share your feedback. Wishing you many more comfy nights of restful sleep to come!
All the best,
Michelle
Jane C
Verified Buyer
S&S Hybrid Mattress
This bed is incredible it's the only bed we have purchased that is comfortable to sleep on. I still don't sleep well but I have underlying issues. But I would recommend it to anyone . The price is great.
Response from Silk & Snow
Feb 04, 2023
Hi Jane,
Thank you for taking the time to write in and share your feedback! We are so glad you are enjoying your new hybrid mattress and appreciate your recommendation. Stay cozy!
All the best,
Michelle
Ken a
Verified Buyer
S&S Hybrid Mattress
Only had our hybrid queen mattress for a month. I really like it so far. Very comfortable mattress. The onlyy reason I'm giving a 4*is the short time I've had it otherwise I would give it a 5*. Delivery was faster than expected. So far ver satisfied.
Response from Silk & Snow
Feb 04, 2023
Hi Ken,
We are so glad you are enjoying your new hybrid mattress so far. Thank you for taking the time to write in. Wishing you many more comfy nights of restful sleep to come!
All the best,
Michelle
Julie J
Verified Buyer
S&S Hybrid Mattress
Great mattress, exactly what I expected.
Response from Silk & Snow
Feb 04, 2023
Hi Julie,
That is great news! Thank you for letting us know you are enjoying your new hybrid mattress. Wishing you many more comfortable nights ahead!
All the best,
Michelle
Sulamon S
Verified Buyer
S&S Hybrid Mattress
Comfortable and soft with just the right amount of support. Highly recommend it!
Response from Silk & Snow
Feb 03, 2023
Hi Sulamon,
We are so glad you are enjoying your new hybrid mattress! Thank you for taking the time to write in and recommend us. We wish you many more comfortable nights of happy sleep to come!
All the best,
Michelle
Gideon V
Verified Buyer
S&S Hybrid Mattress
Outstanding service and mattress. Great product.
Response from Silk & Snow
Feb 03, 2023
Hi Gideon,
We are so pleased you are enjoying your new hybrid mattress. We will be sure to pass along your kudos to our customer service team. Here's to many more comfy nights of restful sleep to come!
All the best,
Michelle
Cheryl K
Verified Buyer
S&S Hybrid Mattress
Love it, but can’t find sheets with 12” pockets to fit properly.
Response from Silk & Snow
Feb 03, 2023
Hi Cheryl,
We are so glad you are loving your new hybrid mattress! We appreciate your feedback and would recommend you try out our bedding as it should fit better on this mattress. Of course if you did not like the fit of the sheets you would have a 100 Night Trial to return them. However, we will be sure to pass along your feedback to our design team accordingly. We are available if you have any other questions or concerns please let us know by sending an email to our customer service team at hello@silkandsnow.com.
Sincerely,
Michelle
Rick P
Verified Buyer
S&S Hybrid Mattress
Very pleasant to sleep on.
Response from Silk & Snow
Feb 02, 2023
Hi Rick,
We are so glad you are enjoying your new hybrid mattress! Thank you for taking the time to reach out. Happy sleeping!
All the best,
Michelle
Brandon M
Verified Buyer
S&S Hybrid Mattress
Great
Response from Silk & Snow
Jan 20, 2023
Hi Brandon,
Thank you for taking the time to reach out and write to us. We are glad that you are enjoying your new hybrid mattress and wish you many more comfortable nights of happy sleep ahead!
All the best,
Michelle
Bridgette H
Verified Buyer
S&S Hybrid Mattress
We love our new mattress, from the very first sleep it was the most comfortable mattress we have ever slept on
Response from Silk & Snow
Jan 20, 2023
Hi Bridgette,
We are thrilled you are loving your new hybrid mattress! Thank you for taking the time to share your experience with our brand. Here's to being cozy!
All the best,
Michelle
Barbara C
Verified Buyer
S&S Hybrid Mattress
I think the mattress is very good but for me it was not the right choice. I’m a side sleeper and have arthritis in my neck and shoulders and the mattress is just to firm for me.
Response from Silk & Snow
Jan 03, 2023
Hi Barbara,
We appreciate you taking the time to write in and share your feedback with our company. We are sorry that your new hybrid is not suitable for you and have taken a closer look at your order. We can see that you are currently in the process of returning your mattress during your 100 Night Trial. We remain available if you have any other questions or concerns please let us know.
Sincerely,
Michelle
Daeman B
Verified Buyer
S&S Hybrid Mattress
Well, I think this is a very quality mattress. I have been dealing with customer service. They have been awesome but anybody considering this mattress should keep in mind. It is a pretty firm mattress. I have had it almost a month now it does get softer as you sleep on it. So I think my honest opinion if you’re 150 pounds and under it’s not very good for side sleepers I still think overall I might keep this mattress still undecided. This is my honest opinion.
Response from Silk & Snow
Jan 12, 2023
Hi Daeman,
We really appreciate you taking the time to reach out and share your feedback with our brand. If you find after further testing it is not suitable for your needs, please send our customer service team an email to hello@silkandsnow.com during your 100 Night Trial to initiate your return.
Sincerely,
Michelle
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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