4.6
From 1
to 5
Reviews
2082
Recommend
10 / 10
TrustScore
9.29 / 10
Krista L
Verified Buyer
S&S Hybrid Mattress
I think I will be returning this mattress, as it is not the fit for me. It's too firm, and my shoulders and hips are not comfortable while sleeping on my side. We've been using this mattress for a couple weeks now, and I can't sleep on it without some sort of pad underneath me. My fiance however, does like the bed and sleeps well on it. They also would not follow through on their 100 day guarantee and made me find someone to donate it to, have email correspondence, then drop it off at their house, in order to get a refund.
Response from Silk & Snow
Nov 08, 2022
Hi Krista,
Thank you for taking the time to reach out and share your feedback with our team. We are sorry that you are not finding your mattress suitable for your needs and understand that it is not the feel you are looking for. In our experience, it can take up to a month for your body to fully adjust to a new sleep surface however if you find that after further testing the mattress remains unsuitable, please send an email to our customer service team to initiate your return during your 100 Night Trial. To do so, please send an email to hello@silkandsnow.com. If you have any other questions or concerns please let us know.
Sincerely,
Michelle
Megan P
Verified Buyer
S&S Hybrid Mattress
So incredibly happy with our new mattress. It’s comfortable, and even after 2 months still as firm. I can’t even feel my husband get out of bed in the morning, and he used to bounce me awake every day. Super comfortable, easy delivery and set up and for the price point, we are thrilled.
Response from Silk & Snow
Dec 13, 2022
Hi Megan,
We are so glad to hear this great news! Thank you for taking the time to write in and share your experience with our team. Wishing you many more comfortable nights of happy sleep to come!
All the best,
Michelle
Rumail B
Verified Buyer
S&S Hybrid Mattress
The mattress is very comfortable
Response from Silk & Snow
Dec 13, 2022
Hi Rumail,
We are so pleased you are finding your new hybrid mattress so comfortable! Thank you for taking the time to reach out. Here's to many more cozy nights ahead!
All the best,
Michelle
Lauren C
Verified Buyer
S&S Hybrid Mattress
Customer service needs improvements
Response from Silk & Snow
Dec 12, 2022
Hi Lauren,
Thank you for taking the time to write in and share your feedback with our company. We are very sorry for the negative experience you have had with us and have taken a closer look at your order. We can see you have since been in communication with our customer service team to rectify this issue as promptly as possible. We remain available if you have any other questions please let us know by sending an email to hello@silkandsnow.com.
Sincerely,
Michelle
Kelsey S
Verified Buyer
S&S Hybrid Mattress
It’s just been a few weeks now but we are loving our new mattress! It was super easy to set up and is not too soft or too hard. Very comfortable.
Response from Silk & Snow
Dec 12, 2022
Hi Kelsey,
We are so glad you are finding your new hybrid mattress very comfortable! Thank you for taking the time to write in and share your feedback. Happy sleeping!
All the best,
Michelle
Emily E
Verified Buyer
S&S Hybrid Mattress
Have been sleeping on our hybrid for almost 3 weeks. Very happy with the balance of support and pressure relief. We are heavier (200 lb) mostly side sleepers. I have hip pain which I find has improved since sleeping on this mattress, perhaps because I can very comfortably sleep on my back sometimes. Excellent for all positions, even stomach. We also received the winter weight duvet as part of a promotion. I may love this the most!
Response from Silk & Snow
Dec 09, 2022
Hi Emily,
We are so glad you are sleeping so well with your new hybrid mattress! Thank you for taking the time to write to us and for sharing your experience. Wishing you many more comfy nights of cozy sleep to come!
All the best,
Michelle
Andrea M
Verified Buyer
S&S Hybrid Mattress
I tried the mattress at Eq3 and laid on it for some time. My mother in law has the same mattress so I spent time on hers. I wanted to be 100 percent sure. The mattresses that arrived seem like completely different mattresses than in the show room/ my mother in laws mattress. And I double checked and triple checked the style ( we got the hybrid). The mattresses feel like a hard foam and are very uncomfortable, I suspect they changed materials of the hybrid model. Im super disappointed I have to likely go through a lengthy return process!!!
Response from Silk & Snow
Dec 08, 2022
Hi Andrea,
We appreciate you taking the time to write in and share your feedback with our brand. We are very sorry your new mattresses are not suitable and you are having issues with the comfort. To initiate your return please send our customer service an email at hello@silkandsnow.com to receive the next steps. We remain available if you have any other questions or concerns.
Sincerely,
Michelle
Christina F
Verified Buyer
S&S Hybrid Mattress
So far pretty good, I gave 4 stars because the bed is a bit more firm then I had hoped.
Response from Silk & Snow
Dec 01, 2022
Hi Christina,
We appreciate you taking the time to write in and share your feedback with our team. Thank you for taking the time to write to us and we remain available if you have any questions or concerns about your new hybrid mattress please send an email to our customer service team at hello@silkandsnow.com.
Sincerely,
Michelle
Amy C
Verified Buyer
S&S Hybrid Mattress
Very impressed with this mattress! I was skeptical ordering a mattess in a box as we have bigger bodies but we absolutely love it!
Response from Silk & Snow
Nov 30, 2022
Hi Amy,
We are thrilled you are enjoying your new hybrid mattress! Thank you so much for taking the time to write in. Happy sleeping!
All the best,
Michelle
Kevin C
Verified Buyer
S&S Hybrid Mattress
Mattress quality is good, no issues. The memory foam top layer is barely noticeable, it feels like a standard spring mattress.
Customer service on the other hand is very poor. Neglected to respond, had to reach out several times to get an answer. Attempted to price match to a new sale after purchase. After many attempts, they finally agreed to match but only under the condition that I forfeit my trial period. That was very concerning - I decided to stick with my original price to ensure the remainder of my trial period remains valid.
Customer service on the other hand is very poor. Neglected to respond, had to reach out several times to get an answer. Attempted to price match to a new sale after purchase. After many attempts, they finally agreed to match but only under the condition that I forfeit my trial period. That was very concerning - I decided to stick with my original price to ensure the remainder of my trial period remains valid.
Response from Silk & Snow
Nov 29, 2022
Hi Kevin,
Thank you for taking the time to write in and share your feedback with our brand. We are sorry for the negative experience you've had with us and will be sure to follow up with the team as we are continuously looking to enhance our services where we can. We remain available if you have any other questions or concerns please let us know.
Sincerely,
Michelle
Ryan S
Verified Buyer
S&S Hybrid Mattress
We bought this mattress for our son. It’s very comfortable, slightly firm but enough plushness. He really likes it and sleeps well. Shipping was fast. The mattress didn’t smell /didn’t seem to offgas when we opened it which was great.
Response from Silk & Snow
Nov 30, 2022
Hi Ryan,
we are so glad your son is enjoying his new hybrid mattress. We really appreciate you taking the time to share your experience with our team. Stay cozy!
All the best,
Michelle
Francine S
Verified Buyer
S&S Hybrid Mattress
Great value, very comfortable and great customer service.
Response from Silk & Snow
Nov 30, 2022
Hi Francine,
We are so glad you are enjoying your new hybrid mattress! We will be sure to pass along your kudos to our customer service team. Here's to happy sleeping!
All the best,
Michelle
Marilyn B
Verified Buyer
S&S Hybrid Mattress
Incredibly comfortable!
Response from Silk & Snow
Nov 30, 2022
Hi Marilyn,
That is fantastic news! Thank you for taking the time to let us know you find your mattress so comfortable. Here's to happy sleeping!
All the best,
Michelle
Tracey S
Verified Buyer
S&S Hybrid Mattress
Disappointed but not surprised. I purchased this mattress because the description said it was the best one for plus sized people. I am morbidly obese, and I have had it less than 1 month and already the sides have caved in. I need to sleep on my side but there is not enough support, so I always wind up on my back which leads to back pain for me. It may be just wonderful for someone who is only marginally overweight, but it does not work for me.
Response from Silk & Snow
Nov 21, 2022
Hi Tracey,
We are very sorry your new mattress is not suitable for your needs and appreciate you taking the time to write in and share your feedback with our brand. If you would like to initiate a return during your 100 Night Trial, please send us an email to hello@silkandsnow.com so our customer service team can assist you with your return. We remain available if you have any other questions or concerns please let us know.
Sincerely,
Michelle
Lena R
Verified Buyer
S&S Hybrid Mattress
I read what felt like 1000 reviews from various companies when looking for a new mattress. Endy, Douglas, Juno….you name it, I investigated. Landed on silk and snow and glad we made the jump. We’ve both slept so well and we love our new bed. The ONLY downfall I’d say was the packaging. The boxes were left in the rain and beaten up by the delivery driver. I think there have been issues with their shipping before. Besides this I would 100% buy this mattress again. As a plus sized couple, we’re both pleased with the quality and support of this bed.
Response from Silk & Snow
Nov 21, 2022
Hi Lena,
We are thrilled you are enjoying your new Hybrid mattress! Thank you for taking the time to reach out and share your feedback with us. We will be sure to follow up with the delivery team accordingly. Here's to many more comfy nights of happy sleep to come!
All the best,
Michelle
Jacen B
Verified Buyer
S&S Hybrid Mattress
Had for a week and absolutely LOVE this bed.
Response from Silk & Snow
Nov 17, 2022
Hi Jacen,
We are thrilled you are loving your new hybrid mattress! Thank you for taking the time to reach out. Here's to happy sleeping!
All the best,
Michelle
Lynn C
Verified Buyer
S&S Hybrid Mattress
My bed and duvet are amazing. It is really hard to get out of bed.
Response from Silk & Snow
Nov 17, 2022
Hi Lynn,
We are thrilled you are finding your new hybrid mattress and duvet to be amazing! Thank you for taking the time to write to us and for sharing your feedback with our company. Happy sleeping!
All the best,
Michelle
Guneet G
Verified Buyer
S&S Hybrid Mattress
I made my sister buy this mattress after sleeping on this for like a month, the BEST mattress
Response from Silk & Snow
Nov 17, 2022
Hi Guneet,
That is awesome news! Thank you for taking the time to write in and share your feedback with our team. We are so glad you are enjoying your new hybrid mattress! Happy sleeping!
All the best,
Michelle
Barbara K
Verified Buyer
S&S Hybrid Mattress
I have only had my mattress for a few days but am very happy with it so far. i hope that it continues to not have any issues with any sagging as I am large and the mattress needs to last a long time without sagging. as of now it is very comfortable.
Response from Silk & Snow
Nov 17, 2022
Hi Barbara,
We are so glad you are enjoying your new hybrid mattress and finding it so comfortable! Thank you for taking the time to reach out and write to us. Wishing you many more cozy nights ahead!
All the best,
Michelle
Manfred T
Verified Buyer
S&S Hybrid Mattress
I waited until we had 30 sleeps before I wrote this review. Absolutely as good as it gets.
Response from Silk & Snow
Nov 17, 2022
Hi Manfred,
We are thrilled you are enjoying your new hybrid mattress so much! Thank you for taking the time to write to us and for sharing your feedback. Here's to many more cozy nights of happy sleep to come!
All the best,
Michelle
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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