4.6
From 1
to 5
Reviews
2082
Recommend
10 / 10
TrustScore
9.29 / 10
Aislynn B
Verified Buyer
S&S Hybrid Mattress
Shipping took a lot longer than expected but happy with the bed and frame.
Response from Silk & Snow
Aug 26, 2021
Hi Aislynn,
Thank you for taking the time to write to us, we appreciate your honest review and feedback. We are sorry to hear about the poor experience with shipping. We are very happy to hear that you're enjoying your S&S Hybrid Mattress and once again we do apologize for the late delivery.
All the best
Katie
Ryan H
Verified Buyer
S&S Hybrid Mattress
Mattress is great so far. Been about two weeks, no complaints! Much more solid then our old 38lb mattress this thing is nearly 100lbs!
Response from Silk & Snow
Aug 26, 2021
Hi Ryan,
Great! We are happy to hear that you’re enjoying your mattress.
All the best,
Katie
Matt U
Verified Buyer
S&S Hybrid Mattress
pretty good
Response from Silk & Snow
Aug 26, 2021
Hi Matt,
Thank you for taking the time to write to us, we appreciate your feedback!
All the best,
Katie
Josée C
Verified Buyer
S&S Hybrid Mattress
Bought a king size bed frame and mattress, a mattress cover, a set of sheets, a duvet and duvet cover, pillows and pillow covers and drying balls. I am very satisfied with the quality of all the items purchased. The delivery seemed to take forever (over 6 weeks) but it was worth the wait! Super comfortable bed and linens! I only have positive feedback for the customer service team, especially Michelle!
Response from Silk & Snow
Aug 26, 2021
Hi Josee,
Excellent news! We are thrilled to hear that you're enjoying your Hybrid mattress and getting a good night's sleep. Thank you for taking the time to write a review, we appreciate your feedback. I will pass your kudos along to the customer service team. Here's to many more restful nights!
All the best,
Katie
Lindsay M
Verified Buyer
S&S Hybrid Mattress
So far it is very comfortable, have only been sleeping on it for a few weeks, but it’s nice and firm yet comfortably soft.
Response from Silk & Snow
Aug 26, 2021
Hi Lindsay,
Wonderful! Here’s to many more nights of happy sleep!
All the best,
Katie
Kay M
Verified Buyer
S&S Hybrid Mattress
Really comfortable 👍
Response from Silk & Snow
Aug 26, 2021
Hi Kay,
Thank you for taking the time to write to us, we appreciate your feedback!
All the best,
Katie
Haesun C
Verified Buyer
S&S Hybrid Mattress
Good quality mattress for side sleepers.
Response from Silk & Snow
Aug 26, 2021
Hi Haesun,
Thank you for taking the time to write to us, we appreciate your feedback! We are happy to hear that you’re enjoying your mattress.
All the best,
Katie
Bradley G
Verified Buyer
S&S Hybrid Mattress
Very comfortable
Response from Silk & Snow
Aug 26, 2021
Hi Bradley,
Thank you for taking the time to write to us, we appreciate your feedback!
All the best,
Katie
Susan B
Verified Buyer
S&S Hybrid Mattress
It's a good mattress. Found it soft but firm where it needed to be. Do find the sides are not as firm as expected.
Response from Silk & Snow
Sep 02, 2021
Thank you for taking the time to write to us, Susan, we appreciate your feedback!
All the best, Katie
David T
Verified Buyer
S&S Hybrid Mattress
Great service and product
Response from Silk & Snow
Aug 23, 2021
Hi David,
Thank you for your feedback! Happy Sleeping :)
Sincerely,
Brooklyn
Koraley B
Verified Buyer
S&S Hybrid Mattress
I have always suffered with back problems, after switching to a silk and snow mattress, it’s so much better for my back. I didn’t realize a mattress could make that much of a difference!
Response from Silk & Snow
Aug 23, 2021
Hi Koraley,
Excellent news! We are thrilled to hear that you're enjoying your Hybrid mattress and getting a good night's sleep. Here's to many more restful nights!
All the best,
Brooklyn
Leisa C
Verified Buyer
S&S Hybrid Mattress
Very comfortable mattress, shipping was fast and communication was very good. I’d definitely purchase another if needed and would recommend to family and friends
Response from Silk & Snow
Aug 26, 2021
Hi Leisa,
Great news on all fronts! We are happy to hear that you’re enjoying your new mattress. I will pass your kudos along to the customer service team. Thank you for taking the time to write to us!
All the best,
Katie
Adam G
Verified Buyer
S&S Hybrid Mattress
This mattress is extremely comfortable, I've slept on it twice since I received it and they've been the two best nights of sleep I've had in the last year (that sounds like a cliche review but it's the honest truth). The pillow that came with it has also become my preferred pillow and trust me when I say that I'm a real high-maintenance baby about the type of pillow I use. I would for sure recommend this mattress to others.
I'm giving four stars out of five for one reason and one reason only - the shipping process was a major headache. I know that FedEx has nothing at all to do with you other than getting the mattress from point A to point B but their system of informing people estimated drop off dates is extremely confusing. I took one whole day and waited here for the mattress and it didn't show up even though it was the estimated drop off day. Then they showed up on a day when I wasn't here even though the estimated drop off date hadn't been updated from the day before. On the third attempt I connected and got the mattress. Otherwise this would be a 5 star rating for sure.
Adam
I'm giving four stars out of five for one reason and one reason only - the shipping process was a major headache. I know that FedEx has nothing at all to do with you other than getting the mattress from point A to point B but their system of informing people estimated drop off dates is extremely confusing. I took one whole day and waited here for the mattress and it didn't show up even though it was the estimated drop off day. Then they showed up on a day when I wasn't here even though the estimated drop off date hadn't been updated from the day before. On the third attempt I connected and got the mattress. Otherwise this would be a 5 star rating for sure.
Adam
Response from Silk & Snow
Aug 26, 2021
Hi Adam,
Thank you for taking the time to write to us, we appreciate your honest review and feedback. We are sorry to hear about the poor experience with shipping and delivery. We are trying our best to rectify the situation. We are very happy to hear that you're enjoying your S&S Mattress and once again we do apologize for the late delivery.
All the best
Katie
Don B
Verified Buyer
S&S Hybrid Mattress
It’s only been a week but so far I’m very impressed with my hybrid mattress.
The firmness level is just perfect for me and I have been waking up without the sore back I had become accustomed to. Wish I would have done this earlier.
Also purchases the base and headboard in oatmeal colour. I nice product the only slight issue is that the mattress doesn’t quite go to the edges so there is a small gap where you can see the slats. Feels very sturdy and was easy to assemble. Base has a nice clearance to hide a few things underneath. Quite a lengthy shipping delay but that is understandable in today’s world.
The firmness level is just perfect for me and I have been waking up without the sore back I had become accustomed to. Wish I would have done this earlier.
Also purchases the base and headboard in oatmeal colour. I nice product the only slight issue is that the mattress doesn’t quite go to the edges so there is a small gap where you can see the slats. Feels very sturdy and was easy to assemble. Base has a nice clearance to hide a few things underneath. Quite a lengthy shipping delay but that is understandable in today’s world.
Response from Silk & Snow
Aug 26, 2021
Hi Don,
Excellent news! We are thrilled to hear that you're enjoying your Hybrid mattress and getting a good night's sleep. We do apologize for the late delivery and we are trying our best to rectify the situation. Thank you for taking the time to write a review, we appreciate your feedback. Here's to many more restful nights!
All the best,
Katie
Pamela D
Verified Buyer
S&S Hybrid Mattress
We ordered this mattress to upgrade our bedroom and move our current bed to our guest room as we finally had house guests. We ordered this along with a bed that was backordered and unfortunately we did not receive before our guests arrived, so we slept on the floor with this mattress for one week. I was honestly dreading it, but, we had the best sleeps ever! Now that we have the full bed we are recommending it to our friends and family! Super happy with the high quality items received, including the luxurious pillows. Would highly recommend to anyone considering ordering a bed online! It was recommended to us by our close friends as well who raved about it!.
Response from Silk & Snow
Aug 26, 2021
Hi Pamela,
Great news on all fronts! We are happy to hear that you’re enjoying your new mattress, bed, and pillows. Thank you for taking the time to write to us!
All the best,
Katie
John S
Verified Buyer
S&S Hybrid Mattress
We purchased pillows and duvet with the mattress, love it all! Awesome product, I will be recommending to everyone.
Response from Silk & Snow
Aug 26, 2021
Hi John,
Great news on all fronts! We are happy to hear that you’re enjoying your new bedding. Thank you for taking the time to write to us!
All the best,
Katie
Ray F
Verified Buyer
S&S Hybrid Mattress
Very easy to set up. Comfortable sleep from first night
Response from Silk & Snow
Aug 26, 2021
Hi Ray,
Thank you for taking the time to write to us, we appreciate your feedback! Here’s to many more nights of happy sleep!
All the best,
Katie
Cristian F
Verified Buyer
S&S Hybrid Mattress
Super comfy! I love it! Great quality for price!! Affordable king size mattress!!
Response from Silk & Snow
Aug 26, 2021
Hi Christian,
Great! We are happy to hear that you’re enjoying your mattress.
All the best,
Katie
SYBIL N
Verified Buyer
S&S Hybrid Mattress
Best sleep we have had in years
Response from Silk & Snow
Aug 26, 2021
Hi Sybil,
Great news! We are happy to hear that you’re enjoying your mattress.
All the best,
Katie
Keely P
Verified Buyer
S&S Hybrid Mattress
Softer than expected and now partner is snoring more.. very comfortable and generally pleased with the mattress.
Response from Silk & Snow
Aug 26, 2021
Hi Keely,
We are happy to hear that you and your partner are enjoying your new mattress. Thank you for taking the time to write a review, we appreciate your feedback. Here's to many more restful nights!
All the best,
Katie
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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