4.6
From 1
to 5
Reviews
2082
Recommend
10 / 10
TrustScore
9.29 / 10
Paul a
Verified Buyer
S&S Hybrid Mattress
There is is not enough padding in the upper layers for me. Still getting hip and shoulder pain.
Response from Silk & Snow
Jul 28, 2021
Hi Paul, we're sorry that your new mattress is not working out for you. We don't want our customers to sleep on a mattress that is causing them pain. If you would like to return or exchange, please send a note to our Customer Experience team and they would be happy to help. All the best - Dane
Jennifer R
Verified Buyer
S&S Hybrid Mattress
I couldn’t enjoy it more because I switched from full to twin. But it is so comfy, before I had the one from Ikea but every single morning I woke up my entire body was sore now that I bought the silk & snow I waking up like I’m on a cloud 9. I’ve been looking for good mattress since last year but I really don’t know how to. Until I stumbled on this on a review site, it has good reviews and locally made. Customer was quick to respond and kind. Delivery takes too long w/c is fine by me. It came in a box w/c I was really confused at first because it has a spring. And oh boy it was heavy even if it’s only twin size. I could lay on this the whole day!!
Response from Silk & Snow
Jul 28, 2021
Hi Jennifer, we're happy you're enjoying your mattress so much :) We hope you continue to sleep this well for many more years to come! All the best - Dane
Barb T
Verified Buyer
S&S Hybrid Mattress
So far it is going good. It's only been a week,have had a few good nights it's going to take time.Will let you know how it goes.Thank you.
Warren E
Verified Buyer
S&S Hybrid Mattress
So far so good. We recently moved to a new home which meant downsizing! Hard to fit 15 lbs. of potatoes into a 10 lb. bag. As part of the move we got rid of our large bedroom suite which included a mattress and box spring. We were a little doubtful of going to just a mattress but the transition has gone off without a hitch. The mattress requires two people to install and was a bit of a struggle for a couple of retirees but we managed. We have just started sleeping on it full time and amazingly no problems with making the switch.
Response from Silk & Snow
Jul 28, 2021
We're happy to hear we've been a successful component of the downsizing, Warren! We hope that you both continue to enjoy restful sleeps for many more years to come :) All the best - Dane
HALEY W
Verified Buyer
S&S Hybrid Mattress
This is the best purchase I’ve made all year! I got the S&S Hybrid and bed frame, the delivery was fast, setup was easy & the bed is so comfortable. I’ve been having the best sleep I have had in a long time
Response from Silk & Snow
Jul 28, 2021
We're so happy to hear that, Haley :) We love to know that our customer's experience with the process is positive! We wish you nothing but the best and happy sleeping - Dane
Daniel C
Verified Buyer
S&S Hybrid Mattress
So far we are loving it! I will save the box the mattress came in could have been stronger and more rigid As the box fell apart when we were moving it within our townhouse. The mattress itself is unreal and I highly recommend it
Response from Silk & Snow
Jul 28, 2021
Hi Daniel, sorry about the issues you experienced with the box. However, it seemed like it did its job and keep the mattress safe! We're glad that you're enjoying a great night of sleep :) All the best - Dane
Chris H
Verified Buyer
S&S Hybrid Mattress
Excellent Choice, was getting frustrated trying to find information on big box models when I came across Silk & Snow on a website on sleeping
by actual physicians with their mattress at the top of a review list. Hit the S &S site, saw the transparency and the prices and it was a done deal. Bought a king and a queen and would recommend to anyone.
by actual physicians with their mattress at the top of a review list. Hit the S &S site, saw the transparency and the prices and it was a done deal. Bought a king and a queen and would recommend to anyone.
Response from Silk & Snow
Jul 28, 2021
We're delighted that you were able to feel comfortable and confident with your purchase with us, Chris. It's great to hear that we can offer our customers a transparent shopping experience :) We appreciate your recommendation and wish you nothing but great nights of sleep! - Dane
Michael K
Verified Buyer
S&S Hybrid Mattress
Very supportive and very little motion transfer.
Response from Silk & Snow
Jul 28, 2021
We're glad the Hybrid works so well for you, Michael :) All the best and happy sleeping - Dane
Mike B
Verified Buyer
S&S Hybrid Mattress
So far so good. We are waiting for a better bed frame to arrive at which time we will be able to give a more accurate review of our mattress.
Susan T
Verified Buyer
S&S Hybrid Mattress
It came really fast...unpacked easily. Very comfortable but a little bit lumpy.
Overall satisfied.
Overall satisfied.
Response from Silk & Snow
Jul 28, 2021
Hi Susan, we hope that you're not experiencing any lumps in your mattress after a few nights of settling. If that's not the case, please send a note to our Customer Experience team at hello@silkandsnow.com, and the team would be happy to help. Hopefully, the mattress is completely expanded, and you are now enjoying great nights of sleep :) All the best - Dane
Kelly S
Verified Buyer
S&S Hybrid Mattress
The bed is nice but a little too firm for us so I added a pillow topper.
Response from Silk & Snow
Jul 28, 2021
Hi Kelly, we're glad to hear that with the addition of the topper the mattress works for you :) We wish you all the best and nothing but great nights of sleep! - Dane
TOM R
Verified Buyer
S&S Hybrid Mattress
No problems, mattress received ahead of schedule and product meets our expectations.
Response from Silk & Snow
Jul 27, 2021
We're delighted that everything has met your expectations, Tom. We wish you all the best and pleasant rest! - Dane
Susan M
Verified Buyer
S&S Hybrid Mattress
I love my new mattress. The customer service was fantastic. I have been sleeping on it for about a week now and already I think my achey back is better. I love that is a Canadian company and I would highly recommend. Thank you Silk and Snow!!!!
Response from Silk & Snow
Jul 27, 2021
We're so happy that your pain has started to subside, Susan! We hope that with time it goes away completely. It's wonderful to know that your experience with the team was so positive as well :) We wish you all the best and pleasant rest - Dane
Drew C
Verified Buyer
S&S Hybrid Mattress
We've only slept on it for 5 nights, but so far so good. Every sleep seems better than last and I will bump this to a 5 star review if this trend continues for 30 days
Response from Silk & Snow
Jul 27, 2021
Hi Drew, thank you so much for your review :) We hope you have 5-star nights of sleep every night! All the best - Dane
Kelsey B
Verified Buyer
S&S Hybrid Mattress
After trying other similar brands and their foam mattresses we just weren’t happy. We have silk and snow a try randomly because their price point for their hybrid mattress was super reasonable. Our mattress arrived and we planned to “air it out” like the others we had tried, but it were happily surprised when we opened the bag and there were no harsh off gassing smells. We slept on it the first night we got it and it has been our favorite ever since. The hybrid is the perfect mix between a classic spring coil mattress and the new foam mattresses. We love it!
Response from Silk & Snow
Jul 27, 2021
Thank you so much for your very kind review, Kelsey! We're so happy that our mattress could be the one for you both :) We hope that you continue to sleep so well for many more years to come - Dane
Hayes L
Verified Buyer
S&S Hybrid Mattress
Maybe it's too soft for me but I get neck and back pains when I sleep on this mattress (with same pillow and blanket I use on other mattresses im ok with)
Joanna A
Verified Buyer
S&S Hybrid Mattress
I am very pleased to have purchased the bed and the mattress, duvets and bedsheets. All is good. Customer Service is top notch. I like dealing with someone who would answer the phone prompt and really helped getting the products to me during the pandemic. I sleep very well on the mattress. The only thing that is not perfect is that the drawer under the bed had some glue and is kind of sticky. The assembly people don’t know why. But that’s minor I put some old sheets in the bottom. No problems at all. The bedsheets are also very nice. Highly recommended.
Response from Silk & Snow
Jul 27, 2021
Hi Joanna, we're very sorry for the cosmetic issue you encountered with your frame, but we're glad you were able to find a solution. Otherwise, it's wonderful to hear that you were so happy with the products and the team :) We hope that you can continue sleeping this well for many more years to come! All the best - Dane
Gail W
Verified Buyer
S&S Hybrid Mattress
Love love love our new king hybrid mattress..the is a strong scent when the package is opened but with 2 days it's gone...I'm very sensitive to scents so I was a little concerned but all is good now. The customer service is also amazing thank you Samuel for accommodating my ask for more foam for my pillow.
Response from Silk & Snow
Jul 26, 2021
We're so happy that you're enjoying your mattress now that it's aired out, Gail :) It's great to know that Sam was able to help you with your request as well. We wish you nothing but great nights of sleep - Dane
Susan H
Verified Buyer
S&S Hybrid Mattress
Excellent, informative website. Great customer service. Product was promptly delivered. We purchased a king sized hybrid mattress, which is quite firm especially with the heavy duty frame we bought. Both of us are heavy and were looking for a mattress with great support. So far so good!
Response from Silk & Snow
Jul 26, 2021
We're thrilled that your experience with the team and product has been so positive, Susan :) We hope that you both continue to sleep this well for many more years to come! All the best - Dane
Konstantinos T
Verified Buyer
S&S Hybrid Mattress
Excellent!
Highly recommend it
Highly recommend it
Response from Silk & Snow
Jul 26, 2021
Thank you so much for your review, Konstantinos! All the best and happy sleeping :) - Dane
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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