Silk & Snow https://www.silkandsnow.com/ Retail
4.6 From 1 to 5
Overall Ratings
5 Stars
1499
4 Stars
410
3 Stars
99
2 Stars
42
1 Star
32
Reviews 2082
Recommend 10 / 10
TrustScore 9.29 / 10
Melissa M
May 03, 2021
Verified Buyer
S&S Hybrid Mattress
After much research, we settled on the Silk & Snow hybrid and bought two of them. They are one of the few hybrid's available and the price was great. Set up was okay (we bought bed frames too). One mattress had a very strong smell that took about a week to go away. The other had no smell at all. After sleeping on them for several weeks now, we are so pleased with them! You can feel very little movement with someone else in the bed, which is a bonus with a spouse that works shift work, and it isn't hot at all, which was a concern with a foam mattress. I used to wake up with a sore back and that hasn't happened since starting to use the new mattress. I would highly recommend!
Response from Silk & Snow
May 10, 2021
Hi Melissa Great news! Thank you for taking the time to fill in our review, we appreciate your feedback and we're thrilled you're enjoying your hybrid mattresses! Susan
Nathan S
May 03, 2021
Verified Buyer
S&S Hybrid Mattress
We've had the mattress for abit over a month. It's comfortable, but my wife and I are noticing a few issues with the mattress already. First, it's getting compacted down where we sleep, and there's a slight ridge starting in the middle. We rotated the mattress (not flipped) to change sides but it's didn't change anything. We're not terribly heavy people (115 and 200 lbs) so this is a bit concerning. Second, the mattress is sort of mushrooming out at the top, its like the pillow top now looks bigger than the base of the mattress, and the sides are no longer straight, they kind of bulge out slightly in the middle. It's just cosmetic, I guess, but it's not instilling a ton of confidence for the long term. The stitching around the pillow top is a bit shoddy too, with Tufts of the underlay poking through in some parts. Anyway, all of this, except the depressions where we sleep is purely cosmetic, but it makes it look like an old, squished mattress already and it's only been a month. We're going to give it another month and if the depressions get more noticible we'll probably send it back. Maybe we just got a lemon.
Response from Silk & Snow
May 10, 2021
Hi Nathan We appreciate your honest feedback and we are sorry that you're not loving your new mattress. Please do reach out to us so we can take a look at some pictures and figure out what's going on. Cosmetic or not, we want you to be confident in your new mattress! We are around everyday from 9:30 - 5:30 if you want to drop us a line. Thanks Susan
stan b
May 02, 2021
Verified Buyer
S&S Hybrid Mattress
so far mattress is comfortable,only used for month and a half
gave 3 stars because mattress came with a tear when it arrived
we have been refunded some money and told warranty is not affected
they were great to deal with the issue
Response from Silk & Snow
May 10, 2021
Hi Stan We are sorry to hear about the tear but I'm glad that we figured out a solution that suited you. Happy to hear that you're finding the Hybrid comfy! Thanks Susan
Nauman Q
May 02, 2021
Verified Buyer
S&S Hybrid Mattress
Satisfied
Response from Silk & Snow
May 10, 2021
Hi Nauman Thank you! We appreciate your feedback. All the best Susan
Paula R
May 01, 2021
Verified Buyer
S&S Hybrid Mattress
Very comfortable mattress. Packaging was excellent. Unwrapping went smoothly according to instructions. There is a foam smell that wasn’t too strong and after a month it’s still there slightly. Highly recommend.
Response from Silk & Snow
May 12, 2021
Hi Paula, Thank you for your feedback! We are happy to hear you are enjoying your new mattress and that the unpacking process was easy. Our team is always happy to help with any tips for smell should you wish to reach out at hello@silkandsnow.com. Here's to many comfortable nights to come! All the best, Claire
Juanita L
May 01, 2021
Verified Buyer
S&S Hybrid Mattress
I love my new Silk and Snow Queen mattress !! I find that is firm enough, yet soft enough and provides the support that I was looking for. Not sure how it would be for someone larger or two people though. I don’t find that it sleeps hot but it isn’t cool either.
Overall I could be happier with my choice.

J
British Columbia
Response from Silk & Snow
May 12, 2021
Hi Juanita, This is wonderful! We're delighted to know that you are enjoying your new mattress and that the support is as desired. We appreciate you sharing your experience with us and thank you for the feedback! Stay cozy! All the best, Claire
Lindsay G
May 01, 2021
Verified Buyer
S&S Hybrid Mattress
This mattress is firm compared to what I used to have and it took some getting used to but I love it now! It’s very supportive
Response from Silk & Snow
May 12, 2021
Hi Lindsay, Hooray! We're glad that the mattress has provided you with comfort and have adjusted well. Time is always key! Happy sleeping! :) All the best, Claire
Jou-Hsin T
Apr 30, 2021
Verified Buyer
S&S Hybrid Mattress
Order arrived on time and set up was easy. Neither my husband and I could sleep comfortably the first couple of days as we adjusted to the new mattress. I now find the mattress to be comfortable and like that I feel my lower back is supported. My husband still isn't sure about the mattress; he is more of a stomach sleeper while I'm a back sleeper. Would really like to keep this mattress but also feeling a bit uncertain about what to do if my husband continues to not be 100% comfortable. He thinks the mattress may be a bit too firm whereas I think it's not too firm nor too soft. We ordered this in mid March so it's been about 1.5 since we've been sleeping on it.
Response from Silk & Snow
Jun 24, 2021
Hi Jou-Hsin, we're sorry that you had to return the mattress. While we're disappointed ours didn't give you both a good night's rest, we understand that our mattresses cannot serve every person's sleep style. We hope you're able to find a mattress that works for you both :) All the best! - Dane
Freya A
Apr 30, 2021
Verified Buyer
S&S Hybrid Mattress
The best mattress we have tried in many years of searching. Firm, but not too hard and the pillow top is soft and cushy on top of the firmer base. Two minor complaints: the sidewalls are not as rigid/ structured as we expected them to be and my husband's side has sagged (225 lbs and 6ft tall). We do rotate once a month.
Response from Silk & Snow
Jun 21, 2021
Thank you so much for your feedback, Freya! We will most certainly pass along your notes to our Product Development team. We are glad that you are enjoying good sleep despite some issues. All the best :) - Dane
Fraser S
Apr 30, 2021
Verified Buyer
S&S Hybrid Mattress
Love the mattress and would definitely buy one again!
Response from Silk & Snow
Jun 21, 2021
Thank you so much for your review, Fraser! We can't wait to see your next order :) - Dane
William S
Apr 30, 2021
Verified Buyer
S&S Hybrid Mattress
This is the first time we have used the bed in a box concept. Our matress came as advertised and was a two person job for easy setup. We ordered the hybrid and are very pleased with our selection. Compared to similar websites, we found the cost to be less and fair for a quality product. We purchased the base from Walmart at a fraction of the cost. Just make sure your specs are correct. We would recommend you seriously consider Silk and Snow.
Response from Silk & Snow
Jun 21, 2021
Thank you so much, William! We're glad you're so pleased with the purchase :) All the best - Dane
Diane A
Apr 30, 2021
Verified Buyer
S&S Hybrid Mattress
The mattress is great! We’ve been using it now for a few months. I haven’t had any aches and pains when I get up and I haven’t been over heating like I was in my old mattress.
The mattress opened up really fast and we were able to sleep on it that night.
Response from Silk & Snow
Jun 21, 2021
We're so glad that the mattress has helped with your pain, Diane! We hope you continue to have great, quality rest :) All the best - Dane
Sydney B
Apr 30, 2021
Verified Buyer
S&S Hybrid Mattress
Very comfortable! Good support but still soft. I definitely recommend!
Response from Silk & Snow
Jun 21, 2021
Thank you so much, Sydney! Happy sleeping :) - Dane
Larry M
Apr 30, 2021
Verified Buyer
S&S Hybrid Mattress
Very comfortable bed with even distribution of our weight. Easy to roll over in the night for sleep on side, stomach or back.
Response from Silk & Snow
Jun 21, 2021
Thank you for your review, Larry! We wish you both nothing but the best :) - Dane
Peter B
Apr 30, 2021
Verified Buyer
S&S Hybrid Mattress
This bed is huge. It is soft. It is firm. It is cool.

If you've settled for a mass produced, spring-filled mattress that leaves you sore and achy the next morning...don't. What a difference a quality mattress makes. I sleep better than ever, never overheating (ew), and when I wake up, nothing hurts.

I did my research before purchasing this mattress. Canadian company with steel springs, memory foam that meets all safety standards, and a hybrid blend of the memory foam and spring that I was looking for. All of my expectations were met.

Where they were exceeded was the customer service. Yes, it took longer than I would have liked to hear back from the team, but I also understood that that happens - especially during a pandemic. When I *did* hear back, I enjoyed engaging with a real human that understood my concerns (the foam was initially pretty smelly - but it went away after 2-3 days), and she assured me that it's common and that it goes away, and kept in touch with me to make sure my air out procedure was effective. I was sold. I'm so glad I chose to give my money to this company, and I'm so satisfied with the quality of the bed itself. Big props to Claire for doing a fantastic job at communicating and assisting!

You can trust Silk & Snow to take care of you and your sleep. I highly recommend them to everyone I know.

ps: the pillow? SO DREAMY.
Response from Silk & Snow
Jun 21, 2021
This is wonderful to hear, Peter! Claire is a wonderful person, and we're glad to know that she was so helpful :) It's great to see that you ended up with a mattress that addresses all your concerns after all the research. There's nothing more important than quality rest, and we're tickled to be able to give that to you. We wish you nothing but quality rest and all the best - Dane
Christine F
Apr 30, 2021
Verified Buyer
S&S Hybrid Mattress
So far so great! I hope it lasts the years and years it's intended too. Thank you Silk and Snow
Response from Silk & Snow
Jun 21, 2021
Thank you so much, Christine! Happy sleeping :) - Dane
Peter H
Apr 29, 2021
Verified Buyer
S&S Hybrid Mattress
Fast service at a reasonable price. mattress is very comfortable
Response from Silk & Snow
Jun 21, 2021
Thank you so much, Peter! Happy sleeping :) - Dane
Julie C
Apr 29, 2021
Verified Buyer
S&S Hybrid Mattress
Matelas fantastique mais je ne veux jamais me lever maintenant!
Response from Silk & Snow
Jun 21, 2021
Merci beaucoup d'avoir pris le temps de partager votre avis sur notre produit, Julie! C'est très apprécié par notre équipe et nous sommes heureux de vous savoir satisfaite. Tout le meilleur, Dane
Chris M
Apr 29, 2021
Verified Buyer
S&S Hybrid Mattress
Great mattress, great sleep !!!
Response from Silk & Snow
Jun 21, 2021
Thank you so much, Chris! We're thrilled to know that you're getting great rest with our mattress :) Here's to only good nights of sleep! - Dane
Tammy F
Apr 29, 2021
Verified Buyer
S&S Hybrid Mattress
Very pleased with the quality of this bed.
Response from Silk & Snow
Jun 21, 2021
Thank you so much for your review, Tammy! We hope you continue to be happy with the bed for many more years to come :) - Dane
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.

Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.

With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.

Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
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Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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