4.6
From 1
to 5
Reviews
2082
Recommend
10 / 10
TrustScore
9.29 / 10
Kerry B
Verified Buyer
S&S Hybrid Mattress
The mattress has been great on my back! My only issue was because it is a little firmer, when I sleep on my side it hurts my shoulder. Overall though I am very satisfied and no longer wake up with a sore back!
Response from Silk & Snow
Jun 14, 2021
We're so glad that the mattress has been positive overall, Kerry! We hope that your sleep only continues to get better from here on out :) - Dane
Daniel D
Verified Buyer
S&S Hybrid Mattress
Very Good Bed. Just enough softness with great support.
Response from Silk & Snow
Jun 14, 2021
Thank you so much for your review, Daniel! We hope you continue to sleep well :) - Dane
Dwayne S
Verified Buyer
S&S Hybrid Mattress
I’ve had a bad back since I bought this bed but it is comfortable
Response from Silk & Snow
Jun 24, 2021
Hi Dwayne, we're very sorry to hear about your back issues. If you'd like, feel free to send our customer service team a message at hello@silkandsnow.com and we'd be happy to share some tips we've found to help reduce back pain :) All the best - Dane
John W
Verified Buyer
S&S Hybrid Mattress
Purchasing was easy and customer support was pretty decent. Received in a reasonable time. One of my hybrid mattresses had a strong factory smell that dissipated in a few days, my other hybrid had hardly any new smell. My king expanded perfectly but my queen has a few spots that haven't yet and it's slightly a disappointment. Overall, still satisfied with the quality and the comfort that the hybrid mattress has brought us.
Response from Silk & Snow
Jun 14, 2021
Hi John, thank you for your feedback! We're glad that despite some small issues, you are still satisfied with your order :) All the best - Dane
Trevor T
Verified Buyer
S&S Hybrid Mattress
A great nights sleep awaits. The mattress is very comfortable. I’m a side sleeper and I’m sleeping better as my arms aren’t going numb as often. The only issue was with the shipping, I was concerned that the mattress may have been damaged when I saw the condition that the box arrived in. It was holy and all chewed up with the hand holds ripped out, but the mattress itself was fine. Overall I’m very happy with our purchase for the price.
Response from Silk & Snow
Jun 14, 2021
Hi Trevor, thank you so much for your feedback on your purchase. We're sorry about the damage to the box during shipping; we're glad that the mattress was unharmed! We wish you nothing but happy sleeping from here on out :) - Dane
Namrata A
Verified Buyer
S&S Hybrid Mattress
Best sleep i've ever had!!
Response from Silk & Snow
Jun 14, 2021
We're delighted to know your sleep quality has improved so much, Namrata! We hope it only gets better from here :) All the best - Dane
Matthew B
Verified Buyer
S&S Hybrid Mattress
We have had the mattress for about a month and it has been exactly as advertised. It’s a good quality mattress and we have found it quite comfortable. So I believe that deserves three stars not the requisite five companies would prefer.
We experienced no issues in adjusting to it. The edges are a little soft but that’s not really a major issue. Delivery was easy, although the box was in a rough condition, but the plastic bag around a plastic wrapped mattress was a little much. Unpacking the mattress was fairly easy, although their instructions on where to place the mattress were lacking. All it said was lengthwise, but not where on the bed. I placed it in the middle but it spring open quite fast and went all over. Luckily I moved the end tables so our lamps didn’t get knocked off, but our headboard got whacked pretty hard.
We experienced no issues in adjusting to it. The edges are a little soft but that’s not really a major issue. Delivery was easy, although the box was in a rough condition, but the plastic bag around a plastic wrapped mattress was a little much. Unpacking the mattress was fairly easy, although their instructions on where to place the mattress were lacking. All it said was lengthwise, but not where on the bed. I placed it in the middle but it spring open quite fast and went all over. Luckily I moved the end tables so our lamps didn’t get knocked off, but our headboard got whacked pretty hard.
Response from Silk & Snow
Jun 14, 2021
Hi Matthew, thank you very much for your feedback! While we're glad that you are enjoying the mattress, we're always happy to get this type of information. Your experience has been brought to the Customer Experience and Product Development teams. We wish you all the best :) - Dane
Jordan W
Verified Buyer
S&S Hybrid Mattress
Very comfortable
Response from Silk & Snow
Jun 14, 2021
Thank you for your review, Jordan! All the best :) - Dane
chris m
Verified Buyer
S&S Hybrid Mattress
great mattress, firm, sleeps warm. Well built.
Response from Silk & Snow
Jun 14, 2021
Thanks, Chris! Happy sleeping and all the best :) - Dane
Meghan S
Verified Buyer
S&S Hybrid Mattress
Great mattress, amazing value and incredible customer service! So glad we purchased with silk and snow.
Response from Silk & Snow
Jun 14, 2021
We're glad we were able to offer you such as pleasant experience, Meghan! All the best - Dane
Jeremy A
Verified Buyer
S&S Hybrid Mattress
It's not horrible
Response from Silk & Snow
Jun 14, 2021
Thanks, Jeremy. Happy sleeping :) - Dane
Jeff B
Verified Buyer
S&S Hybrid Mattress
This is the 4th mattress I've owned in the past decade. Previous mattresses left me achy and tired more often than not. I've been sleeping on the Silk & Snow hybrid for 3 months now and confidently say that my quality of sleep has improved immensely. I am a firm believer (yes, that is a mattress pun), this is a great mattress.
Response from Silk & Snow
Jun 14, 2021
We live for a good mattress pun, Jeff! We're delighted to know that our mattress was able to offer you the support needed to give you nights of quality rest. Here's to many more :) - Dane
Taylor C
Verified Buyer
S&S Hybrid Mattress
Love it.
Response from Silk & Snow
Jun 14, 2021
Thank you so much, Taylor! All the best :) - Dane
Ernie K
Verified Buyer
S&S Hybrid Mattress
Unfortunately, this mattress wasn't for us, but Silk & Snows support was with us all the way.
Response from Silk & Snow
Jun 14, 2021
We know that our mattresses aren't for everyone, but we're always happy to make the return as easy as possible. We hope you find the right fit for you, Ernie! All the best :) - Dane
Wendy B
Verified Buyer
S&S Hybrid Mattress
Very comfortable! We’ve been sleeping on it for 3 months now and I love it! I’m a side and stomach sleeper and I love it! Only ici is that the sides slope, so if you size up you wouldn’t have that problem. Would totally recommend to friends!
Response from Silk & Snow
Jun 14, 2021
Thank you so much for your review and recommendation, Wendy! Happy sleeping :) - Dane
Namiko S
Verified Buyer
S&S Hybrid Mattress
So comfortable, didn’t realize how badly my old mattress was affecting my body until I got my hybrid mattress from Snow & Silk.. no more waking up feeling stiff and sore, no more endless back pain.. so great! It does sleep a little warmer because of the foam but still that’s okay.
Response from Silk & Snow
Jun 14, 2021
We're glad that despite a little increase in heat, you're sleeping so much better, Namiko! We hope your back pain is gone away for good :) All the best - Dane
Jocelyn R
Verified Buyer
S&S Hybrid Mattress
We bought this mattress as my husband has a bad back and was losing sleep , and that had become an unbearable cycle. This mattress has helped him sleep comfortably and he is rested, more active and healthy !
Response from Silk & Snow
Jun 14, 2021
This is wonderful to hear, Jocelyn! It's always great to know that our mattress can help make a difference in your husband's sleep quality :) We wish you both nothing but great rest for many years to come! - Dane
Reinier K
Verified Buyer
S&S Hybrid Mattress
It's a decent quality mattress, but we've had some (smaller) issues with it (4 months old now).
The main issue is that it never properly got into shape. Especially the corners never settled properly and are somewhat "collapsed" They also leave big gaps on the bed frame (also S&S) that just doesn't look very good.
Another issue was the smell / off-gassing. It took a couple of weeks (yes, week) for the smell to fade somewhat and it wasn't a pleasant smell. Especially when laying down close to the mattress, the smell at the start was almost unbearable, so be prepared for that.
The last issue we face is that the mattress is really, really firm. I'd say it's one of the firmest I've ever experienced and that takes quite some time to get adjusted to it.
One unrelated issue was that customer service was slow in their communication (sometimes taking over a week), which is not a good thing for an e-commerce company.
All in all it's an okay mattress, but I'm not sure if I would purchase it again.
The main issue is that it never properly got into shape. Especially the corners never settled properly and are somewhat "collapsed" They also leave big gaps on the bed frame (also S&S) that just doesn't look very good.
Another issue was the smell / off-gassing. It took a couple of weeks (yes, week) for the smell to fade somewhat and it wasn't a pleasant smell. Especially when laying down close to the mattress, the smell at the start was almost unbearable, so be prepared for that.
The last issue we face is that the mattress is really, really firm. I'd say it's one of the firmest I've ever experienced and that takes quite some time to get adjusted to it.
One unrelated issue was that customer service was slow in their communication (sometimes taking over a week), which is not a good thing for an e-commerce company.
All in all it's an okay mattress, but I'm not sure if I would purchase it again.
Response from Silk & Snow
Jun 14, 2021
Hi Renier, thank you very much for your review. While it is difficult to know that we provide you with a substandard experience, getting this type of feedback is essential. Your notes have been passed along to the Customer Experience, Product Development and Quality Assurance team. Again, we apologize for not giving you a better experience with our company and product. All the best - Dane
Janet R
Verified Buyer
S&S Hybrid Mattress
Great mattress, well packed.
Response from Silk & Snow
Jun 14, 2021
Thank you, Janet! Here's to many nights of quality rest :) - Dane
David C
Verified Buyer
S&S Hybrid Mattress
We feel we made the right choice to purchase a Silk & Snow mattress
Response from Silk & Snow
Jun 14, 2021
We're glad to hear that, David! Happy sleeping :) - Dane
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
Top Rated Products
|
S&S Hybrid Mattress |
|
|
Egyptian Cotton Sheet Set |
|
|
Adjustable Pillow (Retail... |
|
Facebook
RaveCapture Commitment
RaveCapture transforms how businesses collect and showcase customer experiences. We take authenticity seriously and only allow 100% verified buyer reviews and UGC.
Guarantee
- RaveCapture Companies Are Held Accountable
- All Reviews Are Verified Customers
- Negative Reviews Can Never Be Deleted
With RaveCapture, you’re not just managing a reputation — you’re sharing the voice of your raving fans.
