We are on our 3rd bed purchase to replace all the beds in our house. They are absolutely amazing beds. We prefer the hybrid.

The rating is for the overall buying experience with Silk & Snow and not just the mattress.

Order placed January 2nd, there was some confusion regarding shipping (mattress shipped but I didn't receive tracking number until after I contacted S&S), arrived January 18th and was well-packed. There was a lot of off-gassing and we left it in a spare room for a day with windows open so the smell would dissipate. The mattress seemed well made and was fairly comfortable but after two months we felt it was too firm for us, experienced a lot of back soreness, and requested a return on March 10th. This is where the frustration and headaches began. After many emails back and forth, a charity partner that failed to contact me (I even called them directly myself and left a message but no luck), the mattress was finally picked up by a different company on April 5th, almost a full month later. The S&S agents were polite all along, but as soon as it was evident in the first week that there was a problem with the charity they had selected, I should have been offered the alternate pickup immediately, which took a minute to arrange once I was sent a booking link.

The refund was issued on April 7th but due to an 'error' with the credit card company that S&S couldn't help with and I wouldn't have even been notified about without calling in, another three weeks have passed and the refund still has not been posted to my account.

If you are not 100% certain that you will keep the mattress then I would proceed with caution with buying from S&S because the return process took way too long and was very frustrating.

Silk & Snow customer service has been amazing. While the only way I contact them has been through email, they have replied in a timely manner and handled my experience expertly. I decided to return the mattress before the end of the trial period, simply because I found it too firm for my liking, but the quality of materials and manufacture was great. I wished it worked out because I enjoyed the customer experience, but was happy they made it hassle-free as well.

Very comfortable and would buy another. Delivery was slower than expected.

Very comfortable, arrived on time, compressed in a box and expanded out in a few hours to reveal a few abrasions/pulled threads, but nothing serious. Would consider buying again.

I love my new Silk and Snow mattress. It was easy to manipulate up stairs and sprung to life in no time. I find it to be extremely comfortable and I was very glad to hear that it was made in Toronto.

Less firm that I thought

Comfortable

great mattress

Very happy with the hybrid mattress. Had it now for nearly 5 months, and it still feels like new. Edges stay firm. I'm a side sleeper and thought I should go softer than this, but this has been perfect.

We love our new mattress it took probably a few weeks to get used to it because our other mattress was so bad. We didnt give it a 5 star because the only thing that drives us crazy is the edge is weak so if you sit on the side of the bed to put on your socks etc it collapses a bit, other then that its great

Nous sommes en amour avec notre matelas. Il s’agit définitivement du meilleur matelas que nous avons acheté jusqu’à présent. Nous recommandons fortement ce produit.

Love our mattress, we have both been sleeping really well since night one. Very supportive but also very cushy and comfy.

Delivery delayed due to covid, packaging arrived dirty and damaged, noticed a small cut in fabric once opened (not caused from cutting tool). After 4 months of sleeping on bed we are very satisfied with product, possibly a bit firm and warm for some.

Extremely comfortable!

I was a little nervous to purchase a mattress that I had never tried out before purchasing but I was pleasantly surprised. The delivery was fast and I live in thd GTA and received within 3 days if I recall correctly. it was easy to set up and is extremely comfortable. I purchase thd mattress that has coils and memory foam and there is just right amount of softness and support. I sleep alone, side sleeper and could not be happier. I love that it is csnadian made and the warranty is fantastic. would definitely purchase again if I am ever in the market for another mattress. Compared to other brands this is the best quality fir the price

LOVE LOVE LOVE IT !
LUXURY LUXURY LUXURY !
So worth the money !

Exactly what we were looking for in a hybrid mattress: just the right balance between firm and soft.

Best sleep I've ever had.

Simply the best