4.6
From 1
to 5
Reviews
2082
Recommend
10 / 10
TrustScore
9.29 / 10
Giuseppe B
Verified Buyer
S&S Hybrid Mattress
matress feels great.... need more time to judge durability.
Response from Silk & Snow
Apr 21, 2021
Hi Giuseppe,
Thank you for your initial feedback! We're excited to see what you think as time goes on but we hope you will have comfortable sleep for years to come!
All the best,
Claire
Lindsey Y
Verified Buyer
S&S Hybrid Mattress
The mattress is bulging in one side
Response from Silk & Snow
Apr 20, 2021
Hi Lindsey
We are very sorry to hear this. Can you send an email to hello@silkandsnow.com as we would be very happy to figure out what's going on with your mattress bulging.
Thanks
Susan
Calen O
Verified Buyer
S&S Hybrid Mattress
Bed is great. It holds its shape well. Motion transfer is reduced. I have been satisfied with customer service. I was surprised how the top of the matress had a lot of loose threads.
Response from Silk & Snow
Apr 20, 2021
Hi Calen
We're sorry to hear about those loose threads. The mattresses are made in small batches and sometimes one might find some variances with the stitching as all the handiwork is done by hand (vs machine). While is doesn't affect the performance we do understand the disappointment when something doesn't look 100% perfect and for that we do apologize. We are happy to hear that you're enjoying your Hybrid regardless.
All the best
Susan
Eric D
Verified Buyer
S&S Hybrid Mattress
Great mattress!
Response from Silk & Snow
Apr 20, 2021
Hi Eric
Thank you for the thumbs up!
Susan
Jessica G
Verified Buyer
S&S Hybrid Mattress
We love it so much!!
Response from Silk & Snow
Apr 20, 2021
Hi Jessica
This is great! We're thrilled to hear you're loving it.
Here's to many nights of comfy sleep!
Susan
Peter M
Verified Buyer
S&S Hybrid Mattress
I was a bit leery about buying a mattress in a box but I liked the concept of the hybrid model which includes springs and foam. It arrived promptly and was easy to install. I like a firm mattress and I was not disappointed with this one - not too firm and not too soft. I purchased a mattress cover at the same time and I think it was a good buy. It protects the mattress and it does feel cool to the touch. My only concern - and it may not be an issue - is that I find the edges a bit "soft", not like a more rigid all spring mattress. Overall, a fine mattress which should give me many years of comfortable sleep.
Response from Silk & Snow
Apr 20, 2021
Hi Peter
Thank you for taking the time to write to us, we appreciate your honest review. Please keep us posted on the edge support - if you feel like the edges are still a bit soft you definitely have the option of returning the mattress within your 100 night trial period. Other than the edge support, we are very happy that you're enjoying your mattress and mattress protector.
All the best!
Susan
Robert N
Verified Buyer
S&S Hybrid Mattress
Hard to beat the quality for the price
Response from Silk & Snow
Apr 20, 2021
Hi Robert
Great! We're thrilled to hear you're enjoying your Hybrid!
Thanks
Susan
Patricia J
Verified Buyer
S&S Hybrid Mattress
Love our new mattress. Super comfortable. Getting our bed frame was a bit of a hassle. They ran out of the colour we ordered and didn't bother to tell us. We just waited and waited and then finally called and were told they were out. We ended up getting a different colour. I guess now we are going to have to change all the colours of our accessories to make it look nice.
Response from Silk & Snow
Apr 20, 2021
Hi Patricia
I am so sorry to hear about your poor experience with the colour mix up. We hope you are enjoying the bed frame regardless. Thank you again for sending us your honest feedback.
All the best
Susan
Kyna W
Verified Buyer
S&S Hybrid Mattress
We love our new mattress! It has just the right support and was comfortable right from the first night.
Response from Silk & Snow
Apr 20, 2021
Hi Kyna
Best news! Thank you for letting us know!
Susan
France D
Verified Buyer
S&S Hybrid Mattress
I really love this new mattress. It is perfectly nice and firs on all sides of the mattress and in the middle.
Response from Silk & Snow
Apr 20, 2021
Hi France
Lovely! We're so happy to hear you're enjoying your Hybrid :)
Thanks!
Susan
Henrietta L
Verified Buyer
S&S Hybrid Mattress
Our first time buying a memory foam mattress and we are sold in it! I had many issues with sleep. Couldn’t get more than 2-3 hours consecutively. My first night on this mattress...7 hours!! Very happy with this mattress.
Response from Silk & Snow
Apr 20, 2021
Hi Henrietta
Your review made us smile :) Thank you for taking the time to write to us, we are so happy that you're sleeping well!
Susan
Kita-nicole A
Verified Buyer
S&S Hybrid Mattress
It is a high quality mattress that I would recommend anyone try. The only reason I gave it 4 stars instead of 5 is because it ended up being too firm for me and hurt my back.
Response from Silk & Snow
Apr 20, 2021
Hi Kita-Nicole
Thank you for your honest feedback, we appreciate it!
All the best
Susan
Sharon G
Verified Buyer
S&S Hybrid Mattress
The bed is very good and comfortable. We had an issue with the timeline for the order, but it did get sorted our and we got our bed on time in the end.
Response from Silk & Snow
Apr 20, 2021
Hi Sharon
We're happy to hear you're enjoying your Hybrid despite the timing hiccup. Thank you for taking the time to write a review, we appreciate it!
Susan
Erial B
Verified Buyer
S&S Hybrid Mattress
Love it
Response from Silk & Snow
Apr 20, 2021
Hi Erial
Excellent! Here's to many more nights of happy sleep on your Hybrid!
Susan
Steven C
Verified Buyer
S&S Hybrid Mattress
excellent on first uses, have had it for just over 3 months now, still enjoying it, although it doesnt seem quite as firm as originally. time to rotate it i guess. i have the hybrid with foam and coils due to my weight, but overall it’s been fine so far. recommended.
Response from Silk & Snow
Apr 20, 2021
Hi Steven
Thank you for taking the time to write an honest review, we appreciate your feedback. I would definitely recommend rotating the mattress every 3 months to ensure even wear and tear. Please keep us posted!
Thanks
Susan
Stephen S
Verified Buyer
S&S Hybrid Mattress
Cant read French
Response from Silk & Snow
Apr 20, 2021
Hi Stephen,
Thank you for reaching out! We are sorry to hear you are experiencing difficulties interacting with our brand in English. For website concerns, the language can easily be switched by pressing the little Canadian flag icon in the top right corner and selecting "EN" for English. For any email related language issues, please email us at hello@silkandsnow.com and we can help investigate why you are receiving them in French. Our customer service team can assist in English and French so we are readily available to resolve this issue! Let us know if you have any questions or concerns.
All the best,
Claire
Roland L
Verified Buyer
S&S Hybrid Mattress
Better than we thought.....To start, my wife would always wake up in the morning with a sore back...It was time to change the mattress. On with the research...There's so many to chose from and everyone has promises to be the best...Toss a coin, keep reading, consumer reports, look at pictures.....Time to make a decision and we picked Silk and Snow..Why ? A gut feeling, a hunch, a chance, again with so many available...Very pleased with our choice...solid yet soft and comfy and no back morning back aches for the boss..Plus....15 years...Can't lose with the amount of nights to try it out either...Good choice, rest easy...
Response from Silk & Snow
Apr 20, 2021
Hi Roland
Your review made us smile :) Thank you for taking a chance with us, we appreciate it! Here's to many more nights of happy sleep.
All the best
Susan
Ginger M
Verified Buyer
S&S Hybrid Mattress
Love the mattress. Just the right amount of support. The bed frame is squeaking already and we are afraid it may not last. Quality for the frame not the greatest. But the mattress so far so good
Response from Silk & Snow
Apr 20, 2021
Hi Ginger,
Thank you for taking the time to write a review for us, we appreciate your honest feedback. Please reach out to the customer service team with regards to the squeaky bed frame and they'll provide a few tips on how to prevent the squeaks. We are happy that you're enjoying the mattress!
All the best
Susan
Hans F
Verified Buyer
S&S Hybrid Mattress
This is the best mattress!
Response from Silk & Snow
Apr 20, 2021
Hi Hans
Wonderful! We're so happy you're loving your Hybrid :)
Susan
Gordon L
Verified Buyer
S&S Hybrid Mattress
Quite satisfied with my new mattress, it’s been 6 weeks and my sore back has disappeared. I would have given it a 5/5 but it’s still too early to judge longevity. The other thing, it is a little more hot to sleep than our previous traditional mattress that was 8 years old but the comfort and improved sleep with the Silk&Snow Hybrid mattress outweighs the minor heat issue.
Response from Silk & Snow
Apr 20, 2021
Hi Gordon
We appreciate your honest feedback, thank you for letting us know. Please keep us posted!
All the best
Susan
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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