4.6
From 1
to 5
Reviews
2082
Recommend
10 / 10
TrustScore
9.29 / 10
Sierra N
Verified Buyer
S&S Hybrid Mattress
đ
Response from Silk & Snow
May 17, 2021
Thanks, Sierra! Happy sleeping :) - Dane
Walt v
Verified Buyer
S&S Hybrid Mattress
Did not disappoint. Comfortable from the outset. Been sleeping on it for two weeks. It doesnât squeak or bounce or have any kind of movement that would disturb your partner. Would buy another for sure. Highly recommend Silk & Snow to anyone thinking about the competition.
Response from Silk & Snow
May 17, 2021
Thank you so much for your kind words, Walt! We love being able to give our customers a comfortable sleep! All the best :) - Dane
Tylene A
Verified Buyer
S&S Hybrid Mattress
i like the mattress a lot but it took way longer than i thought it would to get here. on your website it says 5-6 days, and when i called after ordering it i was told that did not included processing time. i was disappointed because i felt like i had been miss led. nothing wrong with 10 days for shipping - just say that then! not having a bed for a few days vs a week or two are two very different things.
Response from Silk & Snow
May 17, 2021
Hi Tylene, we're sorry about the miscommunication on our end regarding the shipping and processing times. It is never our intention to mislead our customers in any way. We are updating our FAQ pages and shipping information pages to reflect the process and the timeline better. All the best - Dane
Michelle B
Verified Buyer
S&S Hybrid Mattress
Easy to order. Prompt delivery. I needed help putting the frame together...needed an extra hand. Bed is very comfy...love having a king sized now (from a queen)!
Response from Silk & Snow
May 17, 2021
Hi Michelle, we're glad you could get the bed assembled (with a little help) and are now enjoying the benefits of a King-sized mattress. Happy sleeping :) - Dane
Tricia S
Verified Buyer
S&S Hybrid Mattress
we love our mattress! it arrived very fast and were able to sleep on the same night that we unboxed it. we like a firm mattress and it delivered that. There was no adjustment period for getting used to this mattress. I am sleeping alot deeper and longer now!!
Response from Silk & Snow
May 17, 2021
It's so lovely to know that our mattress has helped improve the quality and length of your rest, Tricia! We always love seeing that our products make a noticeable difference in the lives of customers. Happy sleeping :) - Dane
Amy M
Verified Buyer
S&S Hybrid Mattress
Received the mattress within the expected time frame with no issues. Very comfy, perfect level of firmness and my favorite part is it breathes well. I donât get overheated with other foam mattresses Iâve slept on. Highly recommend!
Response from Silk & Snow
May 17, 2021
It's wonderful to know that our Hybrid is breathing and regulating temperature as it should! Happy sleeping :) - Dane
Jonathan P
Verified Buyer
S&S Hybrid Mattress
The bed is very comfortable and my back pain in the morning is gone!
I tried the bed with just a regular frame (very large gaps in slats) and it caused some minor sagging. I then used an old box spring and that worked pretty well but I ended up cutting spruce boards to make a stable platform under the mattress and that works very perfectly well.
It took about 3 days for the smells to dissipate fully. it's not terrible but the smell is unpleasant... I'd recommend leaving the mattress aside until the smell is gone.
There were a few (~3-4) spots on the edges of the mattress where the stitching is incomplete or ripped (noticed right after unwrapping the mattress) so there's potentially signs of 'rushed work' during manufacturing during COVID. It doesn't affect the usage of the product or the comfort but I expected more from a ~1000$ CAD item. (-1 star for this)
Overall I'm pretty happy and would recommend it to a friend.
I tried the bed with just a regular frame (very large gaps in slats) and it caused some minor sagging. I then used an old box spring and that worked pretty well but I ended up cutting spruce boards to make a stable platform under the mattress and that works very perfectly well.
It took about 3 days for the smells to dissipate fully. it's not terrible but the smell is unpleasant... I'd recommend leaving the mattress aside until the smell is gone.
There were a few (~3-4) spots on the edges of the mattress where the stitching is incomplete or ripped (noticed right after unwrapping the mattress) so there's potentially signs of 'rushed work' during manufacturing during COVID. It doesn't affect the usage of the product or the comfort but I expected more from a ~1000$ CAD item. (-1 star for this)
Overall I'm pretty happy and would recommend it to a friend.
Response from Silk & Snow
May 17, 2021
Hi Jonathan, we appreciate your honest feedback about the mattress. Firstly, I have forwarded your order and photos to our quality assurance team. All of our mattresses are made by hand, and unfortunately, that means that sometimes errors like this occur. As you said, it doesn't affect performance or comfort. Despite the issues, we are glad to know that you are still enjoying your mattress. All the best - Dane
carl h
Verified Buyer
S&S Hybrid Mattress
Easy to order, a bit heavy needed two guys to lift it upstairs. Let it sit for three days before moving it to the bed.
Best sleep we've had in years , well worth the money totally recommend, great service.
Best sleep we've had in years , well worth the money totally recommend, great service.
Response from Silk & Snow
May 17, 2021
It's great to know that the mattress has improved your sleep so drastically, Carl! We hope you continue to have such wonderful rest. Happy sleeping :) - Dane
Amy J
Verified Buyer
S&S Hybrid Mattress
We have been sleeping on our new mattress for a week, but I can't say enough good things about it! It feels like you melt right into it and off to Dream Land! I would definitely recommend this mattress and company!
Response from Silk & Snow
May 17, 2021
It's great to know that our mattresses still give out one-way tickets to Dream land! We hope you're able to go back every night, Amy :) Happy sleeping! - Dane
Amelie D
Verified Buyer
S&S Hybrid Mattress
So comfy!!! My bf and I had this for about 2 weeks now and it feels nice sleeping in this! Even my cats love it haha!
Response from Silk & Snow
May 17, 2021
If we can win over your cats, we can win over anyone, haha! We're glad to know that the mattress is working out so well for everyone, Amelie. Happy sleeping :) - Dane
Jessica L
Verified Buyer
S&S Hybrid Mattress
We were so happy when we got our mattress. We got used to bad sleeps and waking up with backpain. When we got our mattress that changed so fast. Great sleeps and waking up pain free has been unreal. So happy we made the choice!
Response from Silk & Snow
May 17, 2021
It's absolutely wonderful to know that our mattress has helped alleviate that pain, Jessica! We love knowing that our products make such a positive impact on the lives of our customers :) Happy sleeping! - Dane
SHAUN L
Verified Buyer
S&S Hybrid Mattress
So far so good. I find it very comfortable, and my back seems to be better for it. Brenda Levis
Response from Silk & Snow
May 17, 2021
That's exactly what we want to hear! Happy sleeping :) - Dane
Lesly P
Verified Buyer
S&S Hybrid Mattress
We were slightly skeptical at purchasing a bed online, but it was for my 3yrs daughter ready and eager to get out of her daybed crib and into a big girl bed. Had to wait a few days apart to get the whole bed, mattress and frame, but once it arrived and we set it up, it was divine. Mattress is a great support, totally comfy and daughter is in love with her big girl bed. thx you
Response from Silk & Snow
May 17, 2021
We're glad we could help with the bed transition, Lesly! We wish your daughter nothing but wonderful nights of rest. All the best :) - Dane
Colleen B
Verified Buyer
S&S Hybrid Mattress
We had a great experience with customer service and delivery. Loving our mattress and bed!
Response from Silk & Snow
May 13, 2021
This is excellent to see, Colleen! We try as hard as we can to ensure that all aspects of buying with Silk & Snow is enjoyable :) Happy sleeping - Dane
Anne L
Verified Buyer
S&S Hybrid Mattress
Great Mattress, very happy with it.
Response from Silk & Snow
Apr 23, 2021
Hi Anne,
Wonderful! We're happy to hear this. Thank you for your feedback!
All the best,
Claire
Jacalynne Glover
Verified Buyer
S&S Hybrid Mattress
Arrived quickly. No off gassing at all. Loved the feel of the mattress although I find it hot to sleep on. In spite of that the mattress is very comfortable and Iâm looking for bedding that might make things cooler
Response from Silk & Snow
Apr 20, 2021
Hi Jacalynne
We are sorry to hear that you're finding the mattress sleeps hot. Thank you for taking the time to write a review, we appreciate your honest feedback.
All the best
Susan
Irene O
Verified Buyer
S&S Hybrid Mattress
I have purchased two Hybrid Mattresses. they were very easy to set up and we can't believe how comfortable they are. We are in our 70"s and are enjoying a solid nights sleep on our new mattress.
Response from Silk & Snow
Apr 23, 2021
Hi Irene,
We're thrilled that you are loving your new mattresses and that you are getting good quality rest! We appreciate the feedback and hope you enjoy many more comfortable nights!
All the best,
Claire
Alexander W
Verified Buyer
S&S Hybrid Mattress
Weâve been sleeping on it for a weeek now and we absolutely love it! Having amazing sleeps; the bed is keeping us cool; you canât feel the other person love around. Would recommend for sure! Perfect mix of being soft enough to be cozy but firm enough to keep my body from being sore
Response from Silk & Snow
Apr 23, 2021
Hi Alexander,
Hooray! We're delighted that you are loving your new mattress and all of it's benefits. We appreciate your continued support and hope you enjoy many more comfortable and cool nights!
All the best,
Claire
Mara K
Verified Buyer
S&S Hybrid Mattress
Such a comfortable bed!!! Would buy again and again.
Response from Silk & Snow
Apr 23, 2021
Hi Mara,
Amazing! We're happy to hear you are enjoying your new mattress. Thank you for your continued support and we hope you enjoy many comfortable nights!
All the best,
Claire
Lorna C
Verified Buyer
S&S Hybrid Mattress
This mattress is amazing! My husband and I are both senior heavier people and the Silk and Snow supports both of us. It is extremely comfortable, no more backaches upon waking up. If we ever have to purchase another mattress again, Silk and Snow will be it!!!
Response from Silk & Snow
Apr 23, 2021
Hi Lorna,
Amazing! We're delighted that the mattress has given you pain relief and comfort. We appreciate your feedback and continued support. Stay cozy!
All the best,
Claire
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live wellâexperience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live wellâexperience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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