4.6
From 1
to 5
Reviews
2082
Recommend
10 / 10
TrustScore
9.29 / 10
Shu-Ting Y
Verified Buyer
S&S Hybrid Mattress
great customer service. good mattress
Response from Silk & Snow
Apr 28, 2021
Hi Shu-Ting,
We're happy that you've had a great experience with our team and product. Thank you for your feedback and support! :)
All the best,
Claire
Kathreen R
Verified Buyer
S&S Hybrid Mattress
I love my hybrid Silk and Snow bed. I’m a side sleeper and this is the perfect balance between soft and strong support. I wake up well rested. I wish I had purchased this bed earlier because I realize now what a difference it has made in my quality of life. I have recommended this bed and this company to several of my friends already.
Response from Silk & Snow
Apr 28, 2021
Hi Kathreen,
Hooray! We love to hear that your new mattress is providing you with quality rest and support. A good mattress can change everything! Thank you for your continued support and review!
All the best,
Claire
Alex C
Verified Buyer
S&S Hybrid Mattress
The hybrid mattress far exceeded our expectations. Very comfortable. Good balance between being too firm and too soft. The quality of our sleep has improved dramatically compared to our old mattress. Great price point for a high quality product. Would recommend.
Response from Silk & Snow
Apr 28, 2021
Hi Alex,
This is wonderful! We're delighted that you are enjoying your new mattress and are finding it comfortable. We know it can be tricky to find your perfect firmness! We appreciate the feedback. Here's to many more nights of happy sleep!
All the best,
Claire
sheila b
Verified Buyer
S&S Hybrid Mattress
The delivery was terrible, our order was tossed in the middle of our driveway and no one was home.Amazing it wasn't stolen. The mattress was sewn in such a way that the filling was sticking out at the seams. We were told that was because of new staff during covid.I really wanted to buy something made in Canada but if I had of known the poor quality of this mattress I would have ordered elsewhere.
Response from Silk & Snow
Apr 28, 2021
Hi Sheila,
We're very sorry to hear that you have had a negative experience with our courier and product. We understand the disappointment and frustration of seeing your package left out in the open. As this is something we never want our customers to experience, we will speak with our courier partners about this concern. As for the mattress, we apologize that the mattress came with these issues and will be passing this feedback onto our manufacturer. We appreciate you bringing this to our attention so that we can improve our product for the future and avoid these concerns. If you have any questions or concerns regarding your mattress, please reach out to our team at hello@silkandsnow.com and we will be happy to assist further. as it is important we make things right for you.
All the best,
Claire
Joanne L
Verified Buyer
S&S Hybrid Mattress
We've had the mattress for a week now, very comfortable seem to get better sleep. So far so great !!
Response from Silk & Snow
Apr 28, 2021
Hi Joanne,
Great! We're excited to see what you think over time and are happy you are enjoying your new mattress so far. Here's to many more cozy nights!
All the best,
Claire
Robin L
Verified Buyer
S&S Hybrid Mattress
Fantastic value - very happy with the price and the quality
Response from Silk & Snow
Apr 21, 2021
Hi Robin,
We're thrilled that you are enjoying your new mattress. We appreciate your kind words and supporting Canadian! Here's to many nights of comfortable sleep!
All the best,
Claire
David O
Verified Buyer
S&S Hybrid Mattress
very happy with our purchase, great experience and mattress is very comfortable
Response from Silk & Snow
Apr 21, 2021
Hi David,
Amazing news! We love hearing that you've had a positive experience with our product and brand. We hope you enjoy many more cozy and comfortable nights on your new mattress!
All the best,
Claire
Don H
Verified Buyer
S&S Hybrid Mattress
mattress great. better communication on shipping date would help improve service.
Response from Silk & Snow
Apr 21, 2021
Hi Don,
Thank you for this feedback! We are happy to hear you are loving your new mattress. As for communication on shipping, we will pass this along to our fulfillment team so that we can improve this for the future. We appreciate you letting us know and bringing it to our attention!
All the best,
Claire
Steve F
Verified Buyer
S&S Hybrid Mattress
great
Response from Silk & Snow
Apr 21, 2021
Hi Steve,
Thank you for the review! Stay cozy!
All the best,
Claire
Cassie F
Verified Buyer
S&S Hybrid Mattress
We ordered the hybrid coil / foam mattress, frame and headboard. Everything arrived quickly and was very easy to put together. I was expecting some challenges with assembly, but instructions were straightforward and the tools to put the frame together were provided as well - very helpful! The mattress is quite comfortable and I found temperature control was good too - I wasn't too hot or too cold when sleeping, which was something I had originally worried about. I would recommend this mattress. It is good value for money.
Response from Silk & Snow
Apr 21, 2021
Hi Cassie,
Great news! We really appreciate your feedback regarding our frame and mattress. We're always working to ensure our instructions are clear and concise and we're thrilled that you found this to be the case. As for the mattress, we love hearing that it is keeping you nice and cool. Especially with those upcoming warmer months approaching! Here's to many nights of cool and comfortable sleep!
All the best,
Claire
Jan H
Verified Buyer
S&S Hybrid Mattress
Made an excellent choice! No more hip pain at night.
Response from Silk & Snow
Apr 21, 2021
Hi Jan,
Hooray! No pain is always a reason to celebrate. We're happy that our mattress has provided you with some relief. Thank you for your support! Here's to many more nights of peaceful and comfortable sleep!
All the best,
Claire
April B
Verified Buyer
S&S Hybrid Mattress
Generally, a very good mattress. It's very supportive, and keeps you well aligned. My only complaint is that it isn't as comfortable if you are a side-only sleeper. I did find it was a little tough on the hip and shoulder, but I bought a mattress topper and now it's perfect!
Response from Silk & Snow
Apr 21, 2021
Hi April,
Thank you for your feedback! We're glad to hear that the mattress is giving you the support you need. Memory foam can take some time to break in for side sleepers (it is much like a good leather for shoes) but we're happy you were able to find an accommodation to make this easier and comfortable! Here's to many more cozy nights!
All the best,
Claire
Connor O
Verified Buyer
S&S Hybrid Mattress
WOW! Definitely worth every penny, the Hybrid Mattress has given me some of the best sleep in years.
Response from Silk & Snow
Apr 21, 2021
Hi Connor,
This is amazing news! We're happy we could provide some quality sleep and that you are loving your new mattress. Here's to many more of those same great nights!
All the best,
Claire
Jennifer D
Verified Buyer
S&S Hybrid Mattress
It’s a good bed
Response from Silk & Snow
Apr 21, 2021
Hi Jennifer,
Thank you for your feedback! Stay cozy!
All the best,
Claire
Mike K
Verified Buyer
S&S Hybrid Mattress
Excellent bed! We had a Douglas which was nice but returned it due to lack of firmness. Silk and Snow was the perfect combo of firmness and comfort.
Response from Silk & Snow
Apr 21, 2021
Hi Mike,
Amazing! We're glad we could provide you with the perfect firm to comfort ratio. It can be tricky! Here's to many nights of staying cozy!
All the best,
Claire
nicholas a
Verified Buyer
S&S Hybrid Mattress
Excellent mattress. I have back issues and my last mattress was too firm. The hybrid is exactly what I needed. No, it didn't fix my back, but I can actually sleep through the night now, on my back or on my side without waking in pain. Very comfortable, highly recommend for those who are looking for a soft yet firm bed.
Response from Silk & Snow
Apr 21, 2021
Hi Nicholas,
Thank you for your amazing feedback! We're thrilled that this mattress has provided you with some relief and better quality sleep. We hope you enjoy many more comfortable and peaceful nights to come!
All the best,
Claire
Robert Y
Verified Buyer
S&S Hybrid Mattress
I like it
Response from Silk & Snow
May 17, 2021
Thanks, Robert! We're partial to it as well- happy sleeping :) - Dane
Kari S
Verified Buyer
S&S Hybrid Mattress
We really like the bed. No movement transfer. Firmer than anticipated but back pain is now gone. Sleep great on it. Love the 15 year warranty.
Response from Silk & Snow
May 17, 2021
We are so glad to hear about the back pain going away, Kari! We wish you nothing but the best sleeps :) All the best - Dane
Alison Z
Verified Buyer
S&S Hybrid Mattress
Easiest process of ordering and set up EVER! We let the mattress rest a full day and were able to sleep on it perfectly that night.
The husband is 250+ and is now so rested he can get-up-and-go with more energy.
Now we have an awesome mattress, no more aches and pains ... Just need some top notch pillows next to complete the great experience!
The husband is 250+ and is now so rested he can get-up-and-go with more energy.
Now we have an awesome mattress, no more aches and pains ... Just need some top notch pillows next to complete the great experience!
Response from Silk & Snow
May 17, 2021
We're thrilled to hear that you've noticed such a large impact on both your sleep and the amount of energy you have throughout the day. We wish you all the best on your pillow quest :) Happy sleeping! - Dane
Marianne K
Verified Buyer
S&S Hybrid Mattress
The mattress arrived in good order and we opened it up to let it air out for several days before sleeping on it. It definitely has a smell at first. I was surprised to find how quickly I have come to enjoy sleeping on this new mattress. Better than my expectations.
Response from Silk & Snow
May 17, 2021
We're glad to know that we were able to exceed your expectations, Marianne. We wish you nothing but wonderful nights of rest. Happy sleeping :) - Dane
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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