4.6
From 1
to 5
Reviews
2082
Recommend
10 / 10
TrustScore
9.29 / 10
Andrea F
Verified Buyer
S&S Hybrid Mattress
The bed is very comfortable and doesn’t trap the heat. It was a little heavier than we thought it would be but overall we are very happy with it.
Response from Silk & Snow
Nov 12, 2020
Thanks for taking the time to leave your feedback, Andrea! Happy sleeping, Yvonne
Olivier M
Verified Buyer
S&S Hybrid Mattress
The best period.
Response from Silk & Snow
Nov 12, 2020
Amazing! We're thrilled to hear that you're enjoying your new mattress, Olivier! All the best, Yvonne
Jacob T
Verified Buyer
S&S Hybrid Mattress
So far the best mattress for a relaxing night sleep. And made in Canada is a big win.
Response from Silk & Snow
Nov 11, 2020
Amazing, great to hear that you're enjoying your new hybrid mattress, Jacob! Here's to many more nights of happy sleep.
All the best,
Yvonne
Margaret K
Verified Buyer
S&S Hybrid Mattress
We ordered the Queen, S&S Hybrid Mattress along with bedframe and headboard, for my son's spare bedroom, mainly for my husband and I to sleep on when visiting. When looking to order a convenient "Bed in a Box" mattress, I started the research and liked that Silk and Snow is manufactured in Canada, offered a 100 night trial period, was Green Manufacturing, included the antimicrobial cover, and the company's Social Responsibility.
Also, coming from mostly innerspring mattresses, and considering my husband's chronic back pain issues, I showed my husband the S&S Hybrid Mattress. He liked that the Hybrid Mattress is made with BOTH high pressured density memory foam AND with over 1000 mini individual supportive pocketed steel coils; and so, we decided to take the leap.
Firstly, my son and I assembled the bedframe and headboard and found the directions very easy to follow.
Secondly, our experience sleeping on the mattress was beyond our expectations for a "Bed in a Box". My husband and I had great sleep throughout our stay, although for me, it is 'just a little' on the firmer side, but it's not an issue; I appreciate the firm edge support which is 'truly' noticeable and as good as indicated. But most of all, I was pleasantly surprised that I was not disturbed with my husband's movements, tossing and turning or getting in and out of the bed during the night, also just as indicated/"advertised".
Overall, we are very pleased and will consider replacing our own mattress at home, with the Silk & Snow Hybrid, when the time comes.
P.S. Their Customer Service was most helpful and very pleasant to work with as well.
Also, coming from mostly innerspring mattresses, and considering my husband's chronic back pain issues, I showed my husband the S&S Hybrid Mattress. He liked that the Hybrid Mattress is made with BOTH high pressured density memory foam AND with over 1000 mini individual supportive pocketed steel coils; and so, we decided to take the leap.
Firstly, my son and I assembled the bedframe and headboard and found the directions very easy to follow.
Secondly, our experience sleeping on the mattress was beyond our expectations for a "Bed in a Box". My husband and I had great sleep throughout our stay, although for me, it is 'just a little' on the firmer side, but it's not an issue; I appreciate the firm edge support which is 'truly' noticeable and as good as indicated. But most of all, I was pleasantly surprised that I was not disturbed with my husband's movements, tossing and turning or getting in and out of the bed during the night, also just as indicated/"advertised".
Overall, we are very pleased and will consider replacing our own mattress at home, with the Silk & Snow Hybrid, when the time comes.
P.S. Their Customer Service was most helpful and very pleasant to work with as well.
Response from Silk & Snow
Nov 11, 2020
Hi Margaret,
Thank you so much for taking the time to leave us a review, we truly appreciate it! We're thrilled to hear that you had such a great set up and sleep experience with our bedframe & hybrid mattress. Much like a new pair of shoes, there does tend to be a break in period for the mattress, so hopefully you'll find it even more comfortable on your next visit!
All the best,
Yvonne
Julie C
Verified Buyer
S&S Hybrid Mattress
I am very happy with my decision to purchase this mattress! I have no complaints. It shipped very quickly but more importantly it is so comfortable!
Response from Silk & Snow
Nov 11, 2020
Hi Julie,
Hurrah! Great to hear that you're enjoying your new hybrid mattress!
Happy sleeping,
Yvonne
Christine H
Verified Buyer
S&S Hybrid Mattress
Your Silk and Snow cutting tool damaged our brand new mattress. Now there is a cut in the mattress with the filling exposed. Ridiculous.
Lisa M
Verified Buyer
S&S Hybrid Mattress
Haven’t slept this good in years. It took one night to get used to this mattress. Really really happy with this mattress. Highly recommend.
Response from Silk & Snow
Nov 09, 2020
Hi Lisa,
We're thrilled to hear that you're enjoying your new hybrid mattress! Thank you for taking the time to leave us a message.
Cheers,
Yvonne
Andrew V
Verified Buyer
S&S Hybrid Mattress
We purchased the S&S Hybrid King size and gave it a fair trial - after approximately 75 nights decided it was simply too firm for our liking. Contacted Silk and Snow and they were wonderful in assisting with an exchange for the S&S Mattress. The true memory foam mattress is not as firm and gave us the "sinking" feeling we were missing with the Hybrid. 5 Stars for service and quality - it is not the companies fault we found the Hybrid too firm and we are thrilled with the exchange.
Response from Silk & Snow
Nov 09, 2020
Hi Andrew,
So happy to hear that the process worked for you, even if the mattress didn't. I will pass on your kudos to the customer service team. Thank you!
All the best,
Yvonne
Georgette S
Verified Buyer
S&S Hybrid Mattress
I did a lot of research about mattresses..types..ie cool foam..how I slept..ie side,back..what I wanted in a mattress and determined I needed a hybrid mattress..that led me to Silk and Snow...I've been sleeping on my new mattress for 2 months now and I love it..I sleep all night with no painful interruptions..thankful for finding them.thanks Silk and Snow..the pillow is the best pillow ever..I need to get another one
Response from Silk & Snow
Nov 09, 2020
Hi Georgette,
We're thrilled to hear that we could help put an end to your hunt for a better mattress. Here's to many more nights of blissful sleep!
All the best,
Yvonne
Jason M
Verified Buyer
S&S Hybrid Mattress
Bed is comfortable. Customer service is lacking.
Response from Silk & Snow
Nov 14, 2020
Hi Jason,
Thank you for your honest feedback. We are so glad to hear that you are enjoying your Silk & Snow bed. However, we are also sorry that you did not entirely enjoy your experience with our customer service Team. Feedback like this is very valuable to us as it helps us improve both our products and services. We are always looking for ways to improve and would love to chat about your experience further. We pride ourselves on excellent customer service and want our customers to get a 5-star customer service at all times. If we dropped the ball somewhere, this doesn't sit too well with us. Please feel free to reach out to us to share any concerns you may have -- we'll be very happy to assist.
- Louisa
Michael D
Verified Buyer
S&S Hybrid Mattress
We have really enjoyed this mattress and the pillows we got as well. It is extremely comfortable and is well made.
Response from Silk & Snow
Nov 09, 2020
Hi Michael,
Thank you for your review, we really appreciate it!
Happy sleeping,
Yvonne
Pauline B
Verified Buyer
S&S Hybrid Mattress
This mattress is very comfortable and of excellent quality
Response from Silk & Snow
Nov 09, 2020
Great to hear that you're enjoying your new hybrid mattress, Pauline!
Happy sleeping,
Yvonne
John C
Verified Buyer
S&S Hybrid Mattress
Better than expected comfort and support for my stiff back. Good value and so far enjoying the mattress.
Response from Silk & Snow
Nov 09, 2020
Hi John,
Thank you for giving S&S a shot! Great to hear that you're enjoying your new hybrid mattress.
All the best,
Yvonne
Melissa M
Verified Buyer
S&S Hybrid Mattress
Super supportive for our backs, but soft and comfortable at the same time. Will order all our mattresses from here
Response from Silk & Snow
Nov 09, 2020
Hi Melissa,
Thank you for your review, we really appreciate it. Here's to many more nights of blissful sleep!
All the best,
Yvonne
David R
Verified Buyer
S&S Hybrid Mattress
Very happy with the delivery process and quality of the mattress
Response from Silk & Snow
Nov 09, 2020
Thank you for taking the time to leave us a review, David!
All the best,
Yvonne
Jorge S
Verified Buyer
S&S Hybrid Mattress
We are very satisfied with our new mattress! The price was right, the delivery was fast, and, more importantly, my wife’s back pain is gone.
It’s a bit higher and heavier than other options we considered, but in the end, we’re very happy with our purchase.
It’s a bit higher and heavier than other options we considered, but in the end, we’re very happy with our purchase.
Response from Silk & Snow
Nov 09, 2020
Hi Jorge,
Great news all around! Thank you for taking the time to leave us a message, we really appreciate it. Wonderful to hear that your new hybrid mattress has solved your wife's back pain issues!
All the best,
Yvonne
Brenda M
Verified Buyer
S&S Hybrid Mattress
Love it! We've tried others, much more expensive from Sleep Country and none of them compare to this one!
Response from Silk & Snow
Nov 09, 2020
Wonderful news, Brenda! Thank you for taking the time to leave us a message.
All the best,
Yvonne
Morvarid R
Verified Buyer
S&S Hybrid Mattress
Super comfortable and a massive upgrade from my last mattress. I have neck and back problems and I can confidently say that I sleep better now because of the quality of this mattress. It strikes the right balance between firm and soft. It’s also top notch quality if you take closer look and compare with other mattresses. Big plus is the fantastic and responsive customer service. They are also super transparent about delivery times.
Response from Silk & Snow
Nov 09, 2020
Hi Morvarid,
We're so pleased that you're enjoying your new mattress! Wonderful to hear that you're able to sleep better now. Thank you for taking the time to leave a message, we really appreciate it! I'll pass on your kind words to our customer service team.
Happy sleeping,
Yvonne
Dianne R
Verified Buyer
S&S Hybrid Mattress
So comfortable. It’s nice to be able to support local AND get a quality product.
Response from Silk & Snow
Nov 09, 2020
Hi Dianne,
Great to hear that you're enjoying your new hybrid mattress!
All the best,
Yvonne
Adriana B
Verified Buyer
S&S Hybrid Mattress
I am extremely happy with my new mattress. Everything about the process has exceeded my expectations; from online shopping, the unpacking of, to the sleeping on. Highly recommend. My only issue was the delivery. When it was dropped off, had I not seen them come to the door, they would've just left it on my doorstep. I had to ask for them to at least push it in for me.
Response from Silk & Snow
Nov 09, 2020
Hi Adriana,
Thank you for your honest feedback, we really appreciate it. Glad to hear that you're enjoying your new mattress!
All the best,
Yvonne
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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