Silk & Snow https://www.silkandsnow.com/ Retail
4.6 From 1 to 5
Overall Ratings
5 Stars
1499
4 Stars
410
3 Stars
99
2 Stars
42
1 Star
32
Reviews 2082
Recommend 10 / 10
TrustScore 9.29 / 10
Jessica R
Nov 06, 2020
Verified Buyer
S&S Hybrid Mattress
Truly happy with our mattress! It arrived in excellent time. Both my husband and I have noticed an improvement in our sleep quality since we made the switch. This is a quality product especially when factoring in the reasonable price when for a similar mattress
Response from Silk & Snow
Nov 09, 2020
Hi Jessica, Wonderful to hear! Thank you for taking the time to leave us a message. Happy sleeping, Yvonne
Allison D
Nov 06, 2020
Verified Buyer
S&S Hybrid Mattress
My husband and I were both skeptical of a foam topped mattress. We’ve had bad experiences and don’t like the sinking sensation foam usually creates but we are thrilled with the quality and comfort of the Silk and Snow hybrid. It is firm enough to sit comfortably and the foam offers the perfect level of contour and support. We have slept soundly since it’s arrival. We have also been delighted by the service. The first delivery arrived damaged and the Silk and Snow team was very quick to respond with a replacement. We would highly recommend Silk and Snow!
Response from Silk & Snow
Nov 09, 2020
Hi Allison, Thank you for giving Silk & Snow a chance! We're thrilled to hear that you're enjoying your new mattress. Happy sleeping, Yvonne
Michelle T
Nov 06, 2020
Verified Buyer
S&S Hybrid Mattress
Amazing bed, no more pain!
Response from Silk & Snow
Nov 06, 2020
Hey Michelle, We're happy to hear you're sleeping pain free! With all that's going on in the world right now, pain from sleeping is the last thing you should have to worry about. All the best, Brendan
Rick S
Nov 06, 2020
Verified Buyer
S&S Hybrid Mattress
Happy with the mattress.Took some adjustment after being used to a pillow top. But wouldn't go back now. My wife was sad because it only came with one free pillow
Response from Silk & Snow
Nov 06, 2020
Hi Rick, Thanks for the great feedback! We always loving hearing that people are enjoying their hybrid mattresses. Sorry to hear about the sad wife, I sense another pillow purchase in your future, haha! All the best, Brendan
Linda P
Nov 06, 2020
Verified Buyer
S&S Hybrid Mattress
Just started using the bed as bedroom underwent renos. Too early to tell at this time
Response from Silk & Snow
Nov 13, 2020
Hi Linda, Congratulations on completing or nearly completing your renovations! You must be relieved that this is over and excited to be trying your new bed. Feel free to give us your impressions once you have had the chance to properly try the mattress. We'd be happy and curious to know what you think. We hope that you will love it! Best, - Louisa
Graham W
Nov 06, 2020
Verified Buyer
S&S Hybrid Mattress
Overall a very easy and painless process to place an order, delivery and unpacking. I have an allergy to silver and asked customer service about any adverse reactions as the topping has silver woven into the fabric for anti microbial purposes. I received a prompt response assuring me one of their employees also has an allergy to silver and has never had an issue. The payment plan was a no brainer. Very happy with my purchase and experience with Silk & Snow. Amazing hybrid mattress and super lux pillow.
10/10.
Response from Silk & Snow
Nov 06, 2020
Hi Graham, Wonderful! Great to hear that you're enjoying your new hybrid mattress & pillow. I'll be sure to pass along your kudos to the customer service team! All the best, Yvonne
Colleen K
Nov 05, 2020
Verified Buyer
S&S Hybrid Mattress
Really happy with our purchase
Response from Silk & Snow
Nov 06, 2020
Amazing! Great to hear you're enjoying your new hybrid mattress, Colleen! Happy sleeping, Yvonne
Rowena P
Nov 05, 2020
Verified Buyer
S&S Hybrid Mattress
Such a wonderfully comfortable bed. After having disturbed sleep and waking with a sore back every morning we decided to upgrade and LOVE our new mattress. It is soft but not saggy, has excellent edge support (which is important to me as I sleep right at the edge) and I don't get disturbed when my husband moves around in bed during the night.
We've told all of our friends about our new mattress. Such a game changer!
Response from Silk & Snow
Nov 06, 2020
Hi Rowena, Amazing! Great to hear that you're enjoying your new hybrid mattress. Thank you for taking the time to leave us a message and spreading the word about Silk & Snow, we really appreciate it. Here's to many more nights of blissful & sore-free sleep! All the best, Yvonne
Aron B
Nov 05, 2020
Verified Buyer
S&S Hybrid Mattress
Great service etc etc etc !!! Arrived exactly as promised when promised ! Thank you, so far so excellent zzzzzz!!
Response from Silk & Snow
Nov 06, 2020
Hi Aron, Hurrah! Thank you for your review. Here's to many more nights of happy sleep! All the best, Yvonne
Cassie B
Nov 05, 2020
Verified Buyer
S&S Hybrid Mattress
I love it !!
Response from Silk & Snow
Nov 06, 2020
Wonderful! Thank you for your review, Cassie! Happy sleeping, Yvonne
Nicole B
Nov 05, 2020
Verified Buyer
S&S Hybrid Mattress
So far so good. It is a different feel then a foam mattress. Still not fully adapted to the new feel.
Response from Silk & Snow
Nov 05, 2020
Hi Nicole, Thanks for your feedback! If you find yourself still struggling to adapt or if you're experiencing any back pain after a few months, please feel free to give us a call and we can share some tips on how to get the best feel out of your mattress. All the best, Yvonne
Penny M
Nov 04, 2020
Verified Buyer
S&S Hybrid Mattress
Loving the mattress . . . Initially I wasn't sure to go with the all foam mattress versus the hybrid, though I'm happy that I've chosen the hybrid at this time. The product appears well made and time will tell the durability. My intent was to support a Canadian made product/company. The only suggestion I would have is packing it in a durable cardboard box as mine arrived tattered, torn and falling out the end -- it appears that the weight of the mattress needed something more durable for the transport. The mattress was well wrapped in heavy plastic which added lots of protection. I will recommend your product to others who are looking for a comfortable mattress. The customer service (phone, e-mail) has been great!
Response from Silk & Snow
Nov 05, 2020
Hi Penny, Thank you for your feedback! I'll be sure to pass on your suggestion as well the kudos to our customer service team. Here's to many more nights of happy sleep! Cheers, Yvonne
Kimberley P
Nov 04, 2020
Verified Buyer
S&S Hybrid Mattress
This is our second Silk & Snow mattress, our first being the original and now we have upgraded in both size ( going to King from Queen ) to the coil version.
After a neck fusion and 2 recent back surgeries my bed is one of the only places I get relief. So I Love ❤️ my Silk & Snow mattresses.
Response from Silk & Snow
Nov 04, 2020
Hi Kimberley, Thanks again for taking the time to leave us a review, and for being a Silk & Snow devotee! So great to hear that our hybrid mattress can help to ease your pain. Here's to many more night of blissful sleep! Cheers, Yvonne
Nadia Z
Nov 04, 2020
Verified Buyer
S&S Hybrid Mattress
This is by far the best most comfortable bed I have ever slept on.
Response from Silk & Snow
Nov 04, 2020
Hi Nadia, Hurrah! Great to hear that you're enjoying your new hybrid mattress :) Happy sleeping, Yvonne
Angus R
Nov 04, 2020
Verified Buyer
S&S Hybrid Mattress
Happy with mattress.
However disgraceful delivery - left at the front door in a damaged opened box.
Response from Silk & Snow
Nov 14, 2020
Hi Angus, thank you for taking the time to review us. We are very sorry to hear about this incident, we will reach out to our courier to ensure this does not occur again. I will also reach out to you personally to check if there is anything we can help you with! Take care, Rébecca
John E
Nov 03, 2020
Verified Buyer
S&S Hybrid Mattress
We've been sleeping on our hybrid king-size for about 5 weeks now. It took two weeks for Silk and Snow to make the bed, and another few days for FedEx to get it to us. We were concerned when it arrived because the box had been hammered in transit! It was very heavy - definitely a 2-man lift. The FedEx driver asked for help bringing it in.

Fortunately the tightly rolled up mattress inside the box was completely undamaged. It pretty much sprang to its full shape within minutes after we carefully removed the plastic. (It shipped with a cutting tool in an envelope but unfortunately this did not come out of the box with the mattress, so we were unaware of its existence until we went to recycle the box two weeks later.) There was a slight smell of new foam for about a month after we received the mattress. We left it open in our spare room for a couple of days for most of the smell to dissipate, and for it to fully expand.

The bed was instantly comfortable, good support with a soft surface, and there is absolutely no motion transfer side to side. I would say that, as far as hot/cold goes, it is about the same as our previous coil and pillow top mattress. We have it covered with a cooling gel mattress pad that makes a huge difference in my comfort as my temperature goes up and down all night. Remarkably, I haven't had a single wake-up nightmare on the new bed: those were pretty much a constant on our old mattress, which was a 5 year-old Kingsdown that we paid $1900 for (!) I think that as the previous bed swallowed me I was having trouble breathing, provoking the panic dreams.

Occasionally, depending on how it is sitting on the foundation, our mattress has a slight squeak in one corner. So far we've been able to make it go away by lifting up the corner and setting it down again.

My only concern at this point is that longevity is an unknown factor for this mattress, being a relatively new product. It has softened up quite a bit since we got it, and when we get up in the morning, it does seem like there are indentations where we have been sleeping compared to the centre of the mattress. (We weigh 130 / 170 lbs.) The "king's hump" was a big problem for us on our old bed and I'm hoping that it's not an inevitable by-product of having chosen pocket springs. I would like to get ten years out of this mattress before my sleeping spot becomes a hammock that I have to claw my way out of each morning. If it stays much like it is right now, I will be a very satisfied customer. Only time will tell.
Response from Silk & Snow
Nov 04, 2020
Hi John, Oh wow, those panic dreams sound awful! So glad to hear that your new hybrid has put an end to them! Thank you for taking the time to leave us a message, we really appreciate the feedback. Here's to many more nights of blissful sleep! Cheers, Yvonne
Deborah B
Nov 03, 2020
Verified Buyer
S&S Hybrid Mattress
The mattress is too hard and I will be returning it.
Response from Silk & Snow
Nov 13, 2020
Hi Deborah, Thank you for taking the time to write this message. I'm sorry to hear that the mattress hasn't worked out for you. Unfortunately, only time can soften the mattress and even then, it would not soften up significantly. Firmness is a question of personal preference which we completely respect. I see that you have reached out to us to initiate the return process and we have sent you the return form. We will be working on retrieving the mattress and will continue our communications privately until your refund has been issued and the mattress has been picked up. Best of luck on your journey to a better sleep! - Louisa
Dan K
Nov 03, 2020
Verified Buyer
S&S Hybrid Mattress
So far so good. Great mattress. Time will
tell how long it lasts but definitely can recommend so far.
Response from Silk & Snow
Nov 03, 2020
Hi Dan, Great to hear! Thank you for taking the time to leave us a message, we appreciate it! All the best, Yvonne
Margaret C
Nov 03, 2020
Verified Buyer
S&S Hybrid Mattress
Like the mattress but it had an unpleasant odour that took a month to dissipate. I thought the mattresses would not produce off-gases but I guess that was wrong.
Response from Silk & Snow
Nov 14, 2020
Hi Margaret, thank you for taking the time to write to us. We want to apologize for how long the smell lingered for and hope that you are still enjoying the mattress regardless. Our mattresses do not have any harmful chemicals present, I can assure you what you were smelling was only the smell of new memory foam. Though we have found that the smell does dissipate after a few days, it is normal for some customers with a more sensitive sense of smell to report this after a few weeks to a month. I will email you personally to verify if the smell as diminish and offer some tips! :) Take care, Rébecca
Reiner F
Nov 03, 2020
Verified Buyer
S&S Hybrid Mattress
Had a great sleep for over a month.
Love the mattress
Response from Silk & Snow
Nov 03, 2020
Hi Reiner, Here's to many more nights of blissful sleep! Thank you for taking the time to leave a review, we really appreciate it. All the best, Yvonne
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.

Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.

With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.

Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
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Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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