4.6
From 1
to 5
Reviews
2082
Recommend
10 / 10
TrustScore
9.29 / 10
Kim-My P
Verified Buyer
S&S Hybrid Mattress
Very happy with my purchase.
I was hesitating a very long time between the memory foam vs the hybrid mattress. I am very happy that I finally decided on the hybrid mattress. It is quite firm and fits me quite well as someone who sleeps on my side or on my stomach.
I initially found the mattress even a bit too firm and had a few nights where I kept getting nerve entrapment of my arms when sleeping on my side. This resolved quite quickly about a week or two after sleeping on it every night. I do find that the mattress's memore foam soften up without the mattress sinking or anything like that.
The customer service is very nice and quick to respond. I was initially quite worried given that I had purchased the mattress, but did not receive any email confirming my order. Rebecca from Customer Service was very quick to reassure me and was quite helpful with my concerns.
The time between the payment being accepted and the mattress being sent to ship took about a week though. I was hoping that it would be quicker, but from the moment it was sent, the shipping was quite quick.
I was hesitating a very long time between the memory foam vs the hybrid mattress. I am very happy that I finally decided on the hybrid mattress. It is quite firm and fits me quite well as someone who sleeps on my side or on my stomach.
I initially found the mattress even a bit too firm and had a few nights where I kept getting nerve entrapment of my arms when sleeping on my side. This resolved quite quickly about a week or two after sleeping on it every night. I do find that the mattress's memore foam soften up without the mattress sinking or anything like that.
The customer service is very nice and quick to respond. I was initially quite worried given that I had purchased the mattress, but did not receive any email confirming my order. Rebecca from Customer Service was very quick to reassure me and was quite helpful with my concerns.
The time between the payment being accepted and the mattress being sent to ship took about a week though. I was hoping that it would be quicker, but from the moment it was sent, the shipping was quite quick.
Response from Silk & Snow
Nov 04, 2020
Hi Kim-My,
Great to hear that you've managed to "break in" your mattress and no longer experience pain when sleeping on your side. Thank you for taking the time to provide your feedback, we really appreciate it!
All the best,
Yvonne
Cristian O
Verified Buyer
S&S Hybrid Mattress
It's easy to feel overwhelmed when researching which mattresses to buy. After having had enough I finally decided to go with Silk & Snow and I couldn't be happier. It might genuinely be the most comfortable thing I've ever laid on. Perfectly firm but with soft luxurious cushioning as well. I couldn't be happier.
Response from Silk & Snow
Nov 03, 2020
Hi Cristian,
We're thrilled to hear that you're enjoying your new hybrid mattress! Here's to many more nights of blissful sleep.
Cheers,
Yvonne
Seonkyeong K
Verified Buyer
S&S Hybrid Mattress
It's really comfortable and my cat loves it.
I used to have a backache when I woke up, but now I don't have a backache even when I wake up.
I'm quite pleased.
I used to have a backache when I woke up, but now I don't have a backache even when I wake up.
I'm quite pleased.
Response from Silk & Snow
Nov 03, 2020
HI Seonkyeong,
Great that hear that our hybrid is also cat approved! We're thrilled that your new mattress has solved your back pain issues.
Happy sleeping,
Yvonne
Reesha A
Verified Buyer
S&S Hybrid Mattress
When I first found this mattress online, I was very skeptical. After doing some research, reading reviews, and contacting customer support, I was satisfied that this wasn’t a bad idea. Now, two months into using my new mattress I am a believer! Silk & snow absolutely lives up to its name. Not only is this an extremely affordable mattress, but it is one of the most comfortable mattresses I have slept on. I no longer have back pain and I sleep very well through the night. The mattress is quite firm and stable, I am no longer sinking in the mattress or even disturbed by my husband shifting around on the bed (he’s not shifting as much anymore either!). I am extremely happy with my purchase and if I have a need to buy a mattress again I will definitely buy from Silk & Snow!
Response from Silk & Snow
Nov 03, 2020
Hi Reesha,
Thank you for taking the time to review us a review, we really appreciate it! Wonderful to hear that you and your husband are both sleeping soundly on your new hybrid mattress.
All the best,
Yvonne
Maria E
Verified Buyer
S&S Hybrid Mattress
This mattress is luxurious! I love how thick and high it is on my platform bed frame, and it is just the most comfortable mattress I’ve ever had. I feel like I’m sleeping on a cloud.
Response from Silk & Snow
Nov 03, 2020
Hi Maria,
Mission accomplished :) Here's to many more nights of sleeping on a cloud!
All the best,
Yvonne
Kelsey B
Verified Buyer
S&S Hybrid Mattress
Very pleased with our hybrid mattress. It's firm, but not too firm and I appreciate that all my moving around doesn't wake my husband. It definitely feels like it will last, plus we had awesome customer service.
Response from Silk & Snow
Nov 03, 2020
Hi Kelsey,
Amazing! Here's to many more nights of happy sleep.
Cheers,
Yvonne
Amelia B
Verified Buyer
S&S Hybrid Mattress
Super comfy! I’ve been sleeping like a baby
Response from Silk & Snow
Nov 03, 2020
Hi Amelia,
Wonderful to hear that you're sleeping soundly on your new hybrid mattress! Here's to many more nights of blissful sleep.
All the best,
Yvonne
Brent R
Verified Buyer
S&S Hybrid Mattress
I do not give 5 stars lightly. That is why you get 4. In order to get 5 the bed would have to be beyond a normal bed. Perhaps it would double as an AI counselor. Perhaps it would soothingly coo you to sleep. Perhaps it had a drug like effect of taking your mental and physical pain down to zero so a person could sleep.
Unfortunately this bed doesn't do any of those things. What it does do, it does better than any other bed I have shared with my wife for the last 20 years.
It supports without sag. It comforts without pressure points. It has allowed me to stay in bed for 8 straight hours on occasion. If you know me, you know that I maxed out at 7 restless hours before. So yeah, I'd love to leave a 5 star, but I've yet to meet the bed that satisfies the above desires. Until that day. NO FIFTH STAR FOR YOU!
Unfortunately this bed doesn't do any of those things. What it does do, it does better than any other bed I have shared with my wife for the last 20 years.
It supports without sag. It comforts without pressure points. It has allowed me to stay in bed for 8 straight hours on occasion. If you know me, you know that I maxed out at 7 restless hours before. So yeah, I'd love to leave a 5 star, but I've yet to meet the bed that satisfies the above desires. Until that day. NO FIFTH STAR FOR YOU!
Response from Silk & Snow
Nov 02, 2020
Hi Brent,
So great to hear that we've been able to give you an extra hour of blissful sleep! We'll have to see what we can do to earn that extra star in the future :) Thank you for your feedback!
All the best,
Yvonne
kenneth l
Verified Buyer
S&S Hybrid Mattress
took a couple of weeks to adjust but now we love our silk and snow matress
Response from Silk & Snow
Nov 02, 2020
Hi Kenneth,
Thank you for taking the time to write a review, we really appreciate it! Happy to hear you're enjoying your new hybrid mattress.
All the best,
Yvonne
Olivia G
Verified Buyer
S&S Hybrid Mattress
This is a great bed for people who like a well-supported, comfy mattress. I am prone to lower back pain and this mattress has been a miracle
Response from Silk & Snow
Nov 02, 2020
Hi Olivia,
We're so happy to hear that your new hybrid mattress has solved your lower back pain issues! Thank you for leaving us a review, we really appreciate it!
Cheers,
Yvonne
Thomas W
Verified Buyer
S&S Hybrid Mattress
Upgrading from a queen to a king was a huge improvement for my partner and I. This mattress is awesome though. Very comfortable and can't feel the other person move if they turn over. I highly recommend. The only warning I give is it extremely heavy and awkward once its out of the box.
Response from Silk & Snow
Nov 02, 2020
Hi Thomas,
Thank you so much for your review. We're thrilled to hear that you're enjoying your new hybrid mattress!
All the best,
Yvonne
Mike S
Verified Buyer
S&S Hybrid Mattress
2 months in, so far so good.
Response from Silk & Snow
Nov 02, 2020
That's wonderful to hear, Mike! Thank you for your feedback, we really appreciate it.
All the best,
Yvonne
Sarah O
Verified Buyer
S&S Hybrid Mattress
Very comfy and cool!
Response from Silk & Snow
Nov 02, 2020
Wonderful news! Thank you for your feedback, Sarah.
All the best,
Yvonne
James B
Verified Buyer
S&S Hybrid Mattress
We’re very happy with the comfort and quality of our mattress. We had some issues with scheduling the delivery of it and it ended up arriving the day after it was originally supposed to. The customer service team was quick to respond to our support requests, but this was the only area that could have been improved upon for our experience.
Response from Silk & Snow
Nov 02, 2020
Hi James,
Thank you for your honest feedback, we really appreciate it. Though we are (unfortunately) at the mercy of our 3rd party couriers, so glad to hear our customer service team could help rectify the situation.
Happy sleeping,
Yvonne
Shayne M
Verified Buyer
S&S Hybrid Mattress
Great mattress, delivery was quick and it's very comfortable. Firm but less so than the mattress that felt more like a concrete slab that we'd been sleeping on before. Recommended
Response from Silk & Snow
Nov 02, 2020
Hi Shayne,
Great to hear that you're enjoying your new hybrid mattress! Thank you for taking the time to leave us a review.
All the best,
Yvonne
Marie-Hélène W
Verified Buyer
S&S Hybrid Mattress
Great bed and service.
Response from Silk & Snow
Nov 02, 2020
Hi Marie-Hélène,
Thank you for taking the time to write to us, we really appreciate it!
All the best,
Yvonne
Rose T
Verified Buyer
S&S Hybrid Mattress
Been a couple of months since we ordered the Hybrid queen mattress.
We found the bed felt much firmer than expected. As a sidesleeper, pressure points are still a concern on this mattress, even though the weight requirement is well within the range that is recommended.
Shipped quickly and very little offgassing when removed from packaging. We gave it over 24 hours to acclimate before use.Overall, for the price, it's comparable to the more costlier mattresses of the same type.
We found the bed felt much firmer than expected. As a sidesleeper, pressure points are still a concern on this mattress, even though the weight requirement is well within the range that is recommended.
Shipped quickly and very little offgassing when removed from packaging. We gave it over 24 hours to acclimate before use.Overall, for the price, it's comparable to the more costlier mattresses of the same type.
Response from Silk & Snow
Nov 04, 2020
Hi Rose,
Thank you for providing your feedback, we really appreciate it. We typically find that it can take a few weeks to months for the hybrid to "break in" and be particularly comfortable for side sleepers, so perhaps it is taking just a bit longer for yours. Please do reach out to us if you continue to feel discomfort so we can hopefully assist!
All the best,
Yvonne
Anna T
Verified Buyer
S&S Hybrid Mattress
Overall, pretty comfy. Just the right amount of firmness. Edges don't sag. Quite a noisy mattress, though. I don't feel my husband roll over, but I can hear the mattress quite loudly when he does.
Response from Silk & Snow
Nov 02, 2020
Hi Anna,
Thank you for your honest feedback, we really appreciate it. I'll be sure to pass on your feedback regarding noise to see how we can fix this issue.
Happy sleeping,
Yvonne
wayne b
Verified Buyer
S&S Hybrid Mattress
Great combination of foam and coil and a vast improvement on our last mattress.
Response from Silk & Snow
Oct 30, 2020
Hi Wayne,
Wonderful to hear! Glad that you're enjoying your new hybrid mattress. Thank you for taking the time to leave us a review!
All the best,
Yvonne
Beverly L
Verified Buyer
S&S Hybrid Mattress
Good mattress
Response from Silk & Snow
Oct 29, 2020
Thank you for your taking the time to write to us, Beverly! Great to hear that you're enjoying your new hybrid mattress.
Happy sleeping,
Yvonne
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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