4.6
From 1
to 5
Reviews
21598
Recommend
10 / 10
TrustScore
9.29 / 10
Blake
Verified Email
S&S Hybrid Mattress - Twin
Purchased S&S Hybrid Mattress - Queen mattress April 2022. It's now Jan 2023 and I will be looking for new mattress elsewhere.
This mattress lasted 5-6 months but after that even with turning mattress 180deg it has big dip or sink hole in middle where we roll into. Mattress hard in middle and causing sore back and hips for last 2 months. $1000 and last less than a year is extremely disappointing đ
This mattress lasted 5-6 months but after that even with turning mattress 180deg it has big dip or sink hole in middle where we roll into. Mattress hard in middle and causing sore back and hips for last 2 months. $1000 and last less than a year is extremely disappointing đ
Response from Silk & Snow
Jan 19, 2023
Hi Blake,
Thank you for taking the time to reach out and share your concern with our brand. We are sorry you are having this issue with your hybrid mattress and would recommend you reach out to our customer service team to ensure everything is working out with your mattress as you are covered under your 15 year warranty if this indentation is determined eligible under our warranty guidelines. To do so, please send an email to hello@silkandsnow.com. Once again, we apologize for this negative experience you have had with our company and if you have any other questions or concerns please let us know.
Sincerely,
Michelle
Patsy C
Verified Buyer
Hand Knitted Weighted Blanket
Thanks my item was just what She wanted and it came quickly , service to exchange the colour was excellent .
Response from Silk & Snow
Feb 09, 2023
Hi Patsy,
Thank you for taking the time to reach out and share your feedback with our brand. We will be sure to pass along your kudos to our customer service team. Happy sleeping!
All the best,
Michelle
Sherri Z
Verified Buyer
S&S Hybrid Mattress
We were waking up feeling so refreshed right after we received our new mattress but now we aren't waking up feeling as good. Some slight back discomfort now.
Response from Silk & Snow
Feb 09, 2023
Hi Sherri,
Thank you for taking the time to write to us and for sharing your experience. If you find after further testing you would like to return your mattress during your 100 Night Trial, please contact our customer service team by sending an email to hello@silkandsnow.com. If you have any other questions or concerns please let us know.
Sincerely,
Michelle
Helena M
Verified Buyer
Egyptian Cotton Sheet Set
Not as soft sheets as I thought
Response from Silk & Snow
Feb 09, 2023
Hi Helena,
Thank you for reaching out and sharing your experience with our brand. If you find that after further testing your sheets are not suitable for you, please contact our customer service team by sending an email to hello@silkandsnow.com during your 100 Night Trial to initiate your return. We remain available if you have any other questions or concerns please let us know.
Sincerely,
Michelle
Bryan B
Verified Buyer
S&S Hybrid Mattress
Definitely getting better sleep than our previous coil mattress. Purchase and delivery was hassle free.
Response from Silk & Snow
Feb 09, 2023
Hi Bryan,
That is awesome news! Thank you for taking the time to reach out. Happy sleeping!
All the best,
Michelle
Carolyn A
Verified Buyer
Natural Weighted Blanket
Ordered this blanket for my 14 y/o daughter and she loves itâbreathable, weighted and very comfortable. Bravo!
Response from Silk & Snow
Feb 09, 2023
Hi Carolyn,
We are so glad your daughter is loving her weighted blanket! Thank you for taking the time to reach out and share your feedback. Stay cozy!
All the best,
Michelle
Min L
Verified Buyer
Flax Linen Duvet Cover
Great service. Had a couple questions that were promptly answered.
Response from Silk & Snow
Feb 09, 2023
Hi Min,
Thank you for reaching out! We will be sure to pass along your kudos to our customer service team. Stay cozy!
All the best,
Michelle
Eric S
Verified Buyer
I received my order in a timely manner, it was easy to assemble, the bed feel great on my body except since sleeping on it I've been having neck pain.
Response from Silk & Snow
Feb 09, 2023
Hi Eric,
Thank you for taking the time to reach out and share your experience with our brand. In our experience, it can take a short period of time for your body to adjust to a new sleep surface. However, if you find after further testing your new mattress is not suitable for your needs you can return your mattress during your 100 Night Trial. To do so, please send an email to our customer service team at hello@silkandsnow.com.
Sincerely,
Michelle
Matt &
Verified Email
Platform Bed - Full (mist)
Queen frame with hybrid mattress, two people totalling 310 lbs.
Couple of design flaws in the platform bed, imo:
- The screws are pretty soft and will cam out and strip the heads if you try to snug them up. I found the corner bracket frame screws to be the worst for this.
- It wobbles if there's any head-toe racking. The corner feet installation points should be moved to the ends of the side boards instead of the ends of the head and toe boards, with flanges oriented head-toe instead of side-side. I fear that the frame wood material around the insert nuts for the foot screws will fail (you can hear the wood material complaining).
- The centre adjustable feet have the nuts captured in plastic molded feet. Both of these plastic parts broke on our first night, and the center feet no longer reached the ground.
At $350, its cheaper than the competition for a reason, but still too much.
It arrived intact, went together easily, and it looks nice, so two stars.
Couple of design flaws in the platform bed, imo:
- The screws are pretty soft and will cam out and strip the heads if you try to snug them up. I found the corner bracket frame screws to be the worst for this.
- It wobbles if there's any head-toe racking. The corner feet installation points should be moved to the ends of the side boards instead of the ends of the head and toe boards, with flanges oriented head-toe instead of side-side. I fear that the frame wood material around the insert nuts for the foot screws will fail (you can hear the wood material complaining).
- The centre adjustable feet have the nuts captured in plastic molded feet. Both of these plastic parts broke on our first night, and the center feet no longer reached the ground.
At $350, its cheaper than the competition for a reason, but still too much.
It arrived intact, went together easily, and it looks nice, so two stars.
Response from Silk & Snow
Jan 19, 2023
Hi Matt,
Thank you for taking the time to reach out and share your concerns with our company. We appreciate your feedback and will pass it along to our design team as we are always looking to enhance our products where we can. If anything happens in the future you can always contact our customer service team to take a look at any issues as we offer a 5 year warranty. If you have any other questions or concerns please reach out by sending an email to hello@silkandsnow.com.
Sincerely,
Michelle
Peyton R
Verified Buyer
S&S Mattress
Iâm a U.S customer who originally came across Silk & Snow because of their fiberglass-free mattresses. I ended up just going with the original 10 inch, and I couldnât be happier. Despite being in another country, shipping only took 3 days! Not only are there no harmful chemicals, but this is the comfiest mattress Iâve ever slept on in my life. Itâs just plush enough where youâll always feel comfortable and cozy but still supported. I also got one of their lightweight comforters and a protector to go with it, which have been great as well. Overall, Iâve had the most comfortable sleeping experience of my life thanks to Silk & Snow.
Response from Silk & Snow
Feb 09, 2023
Hi Peyton,
We are so glad you are having the most comfortable sleeping experience with your new S&S mattress! We really appreciate you taking the time to write to us.
All the best,
Michelle
Ravi P
Verified Buyer
S&S Hybrid Mattress
It's great purchase..and it's good so far as it's only 6 weeks using it.
Response from Silk & Snow
Feb 09, 2023
Hi Ravi,
We are so glad you are enjoying your new hybrid mattress so far! Thank you for taking the time to write in and share your feedback. Happy sleeping!
All the best,
Michelle
Fernanda F
Verified Buyer
S&S Hybrid Mattress
It's been a month since I got this mattress and I think I made a good choice. I was looking for an extra support mattress since I'm a high weighted person and that is why I choose the hybrid, so far so good. the firmness is exactly what I was looking for, not too firm but not too soft. I'm satisfied with my purchase just hope that the quality last over the years.
Response from Silk & Snow
Feb 09, 2023
Fantastic news, Fernanda! Thank you for taking the time to reach out and share your feedback with our brand. Here's to many more restful nights of happy sleep to come!
All the best,
Michelle
Gino S
Verified Buyer
Nice mattress, very comfortable and looks great.
Response from Silk & Snow
Feb 09, 2023
Hi Gino,
Awesome news! Thank you for taking the time to write in and share your feedback with our team. Stay cozy!
All the best,
Michelle
Courtney D
Verified Buyer
Egyptian Cotton Sheet Set
Good quality for a great price. Soft and not see-through like all the other brands in this price range.
Response from Silk & Snow
Feb 09, 2023
Hi Courtney,
Thank you for taking the time to share your feedback with our company. Here's to many more cozy nights of happy sleep to come!
All the best,
Michelle
Rick D
Verified Buyer
Wooden Bed Frame
Great bed! The solid wood is beautiful and assembly was not difficult but does require two people. I was concerned about the bed being damaged during transit, but it is packaged so well there were no issues. Highly satisfied with our purchase and the nightstands match perfectly.
Response from Silk & Snow
Feb 09, 2023
Hi Rick,
That is great news! We are so pleased to hear you are enjoying your new wooden bed frame. Thank you for writing in and sharing your feedback.
All the best,
Michelle
Patrick M
Verified Buyer
Egyptian Cotton Sheet Set
Sheets are every bit as soft and comfortable as it says⊠Only get better with wash. They are a gem.
Response from Silk & Snow
Feb 09, 2023
Hi Patrick,
We are so glad you are enjoying your new Egyptian cotton sheets! Thank you for taking the time to write in. Happy sleeping!
All the best,
Michelle
Amy J
Verified Buyer
Adjustable Pillow (Retail)
I really like this pillow for side sleeping. I toss and turn a lot and can squish and reorient the pillow to exactly how I need it with every turn. I have also had a lot less neck and shoulder pain since switching to this pillow. I've only had it for about a month so I cannot speak to its durability, but so far it has been well worth the cost. I am going to purchase another one soon.
Response from Silk & Snow
Feb 09, 2023
Hi Amy,
We are so glad you are enjoying your new pillow. Thank you for taking the time to share your experience with our brand. Stay cozy!
All the best,
Michelle
Todd S
Verified Buyer
S&S Hybrid Mattress
Mattress is near perfect, super comfortable. Very happy with my purchase. Delivery was very fast.
Response from Silk & Snow
Feb 09, 2023
Hi Todd,
We are thrilled to know you're very happy with your new hybrid mattress! Thank you for taking the time to write to us.
All the best,
Michelle
Ann H
Verified Buyer
Percale Cotton Sheet Set
Iâll be returning the sheets I bought. They are very itchy and giving me a rash. Iâve tried to wash them a few times with fabric softener but they are still scratchy.
Response from Silk & Snow
Jan 19, 2023
Hi Anne,
We appreciate you taking the time to write in and share your experience with our brand. We understand your new percale cotton bedding is not suitable for you even after washing it to see if it would help. If you would like to return them please send an email to our customer service team at hello@silkandsnow.com during your 100 Night Trial. If you have any other questions or concerns please let us know.
Sincerely,
Michelle
Nicole S
Verified Buyer
Adjustable Pillow (Retail)
First time ever that I've woken up without neck pain and a headache. 100% worth it!
Response from Silk & Snow
Feb 09, 2023
Hi Nicole,
We are thrilled to hear you are waking up without any neck pains or headaches. Happy sleeping!
All the best,
Michelle
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live wellâexperience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live wellâexperience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
Top Rated Products
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