4.6
From 1
to 5
Reviews
21598
Recommend
10 / 10
TrustScore
9.29 / 10
Julia H
Verified Buyer
Flax Linen Duvet Cover
When I’m making a higher quality purchase, I want to know there is a stellar customer service team backing my decision to make this purchase work for me. I cannot say enough about Silk & Snow’s customer service. When working with them they were promptly responsive and made it easy to manage my requested changes. Thank you Silk & Snow!
Response from Silk & Snow
Nov 15, 2022
Hi Julia,
That is great news! thank you for taking the time to reach out and share your feedback with us. We will be sure to pass along your kudos to our customer service team. Stay cozy!
All the best,
Michelle
Philip B
Verified Buyer
Storage Bed
Quite a lovely bed for the price it retails for. It’almost perfect with the exception of a little loose area of fabric on one side of the headboard. I suspect there are ways to Fix it. Nonetheless, it’s great for our needs. The storage is drawer is perfect for us. So far so good!
Response from Silk & Snow
Nov 15, 2022
Hi Philip,
We appreciate you taking the time to reach out and share your feedback with us. We are glad you are enjoying your new storage bed and if you would like to look into any potential resolutions for the issue you've mentioned please contact our customer service team by sending them an email to hello@silkandsnow.com. We remain available if you have any other questions or concerns please let us know.
Sincerely,
Michelle
Natasha L
Verified Buyer
Egyptian Cotton Sheet Set
The sheets are luxurious and silky but slightly scratchy
Response from Silk & Snow
Nov 14, 2022
Hi Natasha,
Thank you for taking the time to write to us and for sharing your experience. We would recommend you wash them to see if this softens up the fibers but if find after further testing they are unsuitable for your needs please initiate your return by sending us an email to hello@silkandsnow.com during your 100 Night Trial. We remain available if you have any other questions please let us know.
Sincerely,
Michelle
Paul R
Verified Buyer
In the words of my grand daughter... It's so comfy
Response from Silk & Snow
Nov 14, 2022
Hi Paul,
We are so glad you are finding your new S&S mattress so comfy! Thank you for taking the time to write to us. Here's to many more cozy nights to come!
All the best,
Michelle
Paul R
Verified Buyer
S&S Hybrid Mattress
Best mattress I've ever owned
Response from Silk & Snow
Nov 14, 2022
Hi Paul,
That is great news! We are so glad your new hybrid mattress is the best bed you've ever owned. Here's to happy sleeping!
All the best,
Michelle
Paul R
Verified Buyer
Pillow (promo)
Completes my bed
Response from Silk & Snow
Nov 14, 2022
Hi Paul,
We are so glad you are enjoying your new pillow! Thank you for taking the time to write to us. Stay cozy!
All the best,
Michelle
Paul R
Verified Buyer
Platform Bed
Makes the mattress work properly what a difference..... Home run
Response from Silk & Snow
Nov 14, 2022
Hi Paul,
Thank you for taking the time to write in and share your feedback with your new platform bed. We are so glad you're enjoying your new mattress and bed frame and wish you many more cozy nights ahead!
All the best,
Michelle
Melanie W
Verified Buyer
Egyptian Cotton Duvet Cover
Beautiful! I bought two, one for us and another as a gift for my son. It’s nice to find duvet covers that have the zipper enclosure.
Response from Silk & Snow
Nov 14, 2022
Hi Melanie,
We are so glad you are enjoying your new Egyptian cotton bedding! Thank you for taking the time to write in and share your experience. Stay cozy!
All the best,
Michelle
Jessica C
Verified Buyer
S&S Custom Hybrid Mattress
I just got my mattress yesterday. I slept well last night but I wish I could also try just the memory foam one. Sadly custom mattresses can't be exchanged.
The only other complaint I have is that there's a pretty strong smell, but I'm sure it will go away with time.
The only other complaint I have is that there's a pretty strong smell, but I'm sure it will go away with time.
Response from Silk & Snow
Nov 14, 2022
Hi Jessica,
We appreciate you taking the time to write in and share your experience with our team. We appreciate your insight and we wish you many more comfortable nights ahead!
Sincerely,
Michelle
Jared C
Verified Buyer
Down Alternative Duvet
Fantastic duvet. Nice and fluffy and perfectly balanced for correct temperature. Exceeded my expectations for a down alternative duvet.
Response from Silk & Snow
Nov 14, 2022
Hi Jared,
We are so glad you are enjoying your new down alternative duvet! Thank you for taking the time to write in and share your feedback with our team. Happy sleeping!
All the best,
Michelle
Marie-lou G
Verified Buyer
I love our new organic king from Silk and Snow. It’s very comfortable and good quality. It shipped rapidly which was appreciated greatly. Only down side is that when received, the cardboard box that held the mattress had several large holes that exposed the mattress and the top of the box was open as well. The plastic protecting the mattress was intact so we still kept the mattress but for an expensive item as this we were expecting better packaging.
Response from Silk & Snow
Nov 14, 2022
Hi Marie-Lou,
We are so thrilled you are loving your new organic mattress! Thank you for taking the time to write in and share your feedback with us and we will be sure to follow up with the team accordingly. If you have any other questions or concerns please let us know.
Sincerely,
Michelle
Jerees Z
Verified Buyer
S&S Organic Mattress - US
I waited a month before posting this review to make sure our kid use it for an adequate time and the mattress had enough time to fully expand. Overall, this is a good firm mattress which is made of nontoxic chemicals. It was shipped very fast. However, I am not sure why the pillows were not shipped with the mattress since they were ordered at the same time. We had to wait extra few days, which was not that bad. However, we only got only one pillow not two and I had to call customer service to send the other one. They were nice and took care of the issue immediately. My major issue is with the size as our kid’s full bed measures from the inside (for the mattress) 54” x 75”. The mattress description for the full on website is 54” x 75”, so it was a perfect size and fit. Unfortunately, the actual mattress measurement were a little bit less 53” x 73” so there was almost a 2” gab between the frame and the mattress. If we knew that, we could have ordered the next bigger size and pay the extra difference. We were planning on returning it but it was too much hassle to do so.
Response from Silk & Snow
Nov 14, 2022
Hi Jeress,
We appreciate you taking the time to write in and share your experience with our team. We will be sure to follow up with our team accordingly as we are always looking to enhance our products and services where we can. We remain available if you have any other questions or concerns please let us know by sending an email to hello@silkandsnow.com.
Sincerely,
Michelle
Lee G
Verified Buyer
Upholstered Bed Frame with Headboard
Sturdy construction, looks great.
Response from Silk & Snow
Nov 14, 2022
Hi Lee,
We are so glad you are enjoying your new bed frame with headboard. Thank you for taking the time to write in. Here's to happy sleeping!
All the best,
Michelle
Karen O
Verified Buyer
S&S Hybrid Mattress
Loving our new bed! It’s been 10 days since we unwrapped it and started using it! Great sleeps and lots of support! Really recommend it!
Response from Silk & Snow
Nov 14, 2022
Hi Karen,
We are so pleased you are loving your new hybrid mattress! Thank you for your recommendation and for taking the time to write in and share your feedback. Stay cozy!
All the best,
Michelle
Michael A
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
Best bed sheets I have purchased. I’m going to have to buy more
Response from Silk & Snow
Nov 14, 2022
Hi Michael,
We are so glad you are enjoying your new flax linen bedding! Thank you for taking the time to share your feedback. Here's to happy sleeping!
All the best,
Michelle
Kim D
Verified Buyer
Upholstered Bed Frame with Headboard
It’s perfect !
Response from Silk & Snow
Nov 14, 2022
Hi Kim,
That is amazing! We are so glad you are enjoying your new bed frame with headboard. Happy sleeping!
All the best,
Michelle
Julie A
Verified Buyer
Flax Linen Flat Sheet
New to linen (I still love percale best!) but happy with this linen sheet and duvet cover. Nice to change up the texture!
Response from Silk & Snow
Nov 14, 2022
Hi Julie,
We are so glad you are enjoying your new flax linen bedding! Thank you for taking the time to write in and share your feedback with us. Stay cozy!
All the best,
Michelle
Heather W
Verified Buyer
Egyptian Cotton Pillowcase Set
Good fit and the envelope enclosure is perfect! The colour I chose, sand, works very well as it's not a bright white or a dull beige. Good quality cotton which washes easily.
Response from Silk & Snow
Nov 14, 2022
Hi Heather,
We are glad to hear you are enjoying your new Egyptian cotton bedding! Thank you for taking the time to write in and share your feedback with our team. Here's to happy sleeping!
All the best,
Michelle
Steve H
Verified Buyer
Wooden Platform Bed
LOVE the frame. Mattress is too soft.
Response from Silk & Snow
Nov 14, 2022
Hi Steve,
We are so glad you are loving your new wooden platform bed! Thank you for taking the time to reach out and share your experience. If you would like to return your mattress during your 100 Night Trial, please send us an email to hello@silkandsnow.com to receive the next steps.
Sincerely,
Michelle
Nicole M
Verified Buyer
Hand Knitted Weighted Blanket
Amazing! It really helps, feeling relaxed finally in times of stress. The best weighted blanket I've had a chance of using so far.
Response from Silk & Snow
Nov 14, 2022
Hi Nicole,
That is such great news! We are so glad to hear you are enjoying your new weighted blanket and appreciate you taking the time to write in and share your feedback. Here's to many more cozy times ahead !
All the best,
Michelle
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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