4.6
From 1
to 5
Reviews
21598
Recommend
10 / 10
TrustScore
9.29 / 10
Matthew L
Verified Email
Bed Frame with Headboard (Granite) – King
The headboard I received had the predrilled screw holes in the wrong spots which meant I could not attach the legs. Extremely disappointing as I purchased this bed for my move, and I'm now several nights into my new place without a bed to sleep on.
Customer service is pleasant, but it feels like there is no real urgency to get my issue resolved, despite being prepared with photographs for their team to clearly see the problem. This may be a 1 in 100/1000 issue in the factory, so you'd think the company would be more inclined move faster as this is a very bad/rare situation. As a paying customer, the waiting is unacceptable, and they've so far made no attempt to offer anything to compensate for my troubles.
Customer service is pleasant, but it feels like there is no real urgency to get my issue resolved, despite being prepared with photographs for their team to clearly see the problem. This may be a 1 in 100/1000 issue in the factory, so you'd think the company would be more inclined move faster as this is a very bad/rare situation. As a paying customer, the waiting is unacceptable, and they've so far made no attempt to offer anything to compensate for my troubles.
Response from Silk & Snow
Jan 23, 2022
Hi Mathew,
Thank you for taking the time to reach out and share your feedback with us. We are very sorry for the difficulties that you are experiencing with your Bed Frame with Headboard and the overall speed of resolution taken so far. We have taken a look at your order and can see that you are in contact with the customer service team to resolve this issue as promptly as possible. We understand this is still longer than expected and we will be sure to follow up with the appropriate parties involved to ensure we can enhance our products and services in the future. Once again, we apologize for the frustration and inconvenience that you faced with our company.
Sincerely,
Michelle
Dwain K
Verified Buyer
Adjustable Pillow (Retail)
Perfect balance of softness and support. My wife went from using 2 of our old pillows to just one & loves it after several years of poor sleeping posture & searching for the right pillow. Love the flexibility of removing/adding foam to accommodate different needs. We are both side & back sleepers. I removed 5-6 handfuls of foam & put it into hers & we both sleep much better. Very luxurious feel & stays “fluffed “ up.
Response from Silk & Snow
Feb 25, 2022
Hi Dwain,
Thank you for taking the time to reach out and share your feedback regarding your pillows. We are so thrilled they are working out well and look forward to you both enjoying them for many years to come. Happy sleeping!
All the best,
Michelle
Kathryn M
Verified Buyer
Wooden Bed Frame
Wonderful bed! Very high quality.
Response from Silk & Snow
Feb 10, 2022
Thank you for taking the time to write to us, Kathryn, we appreciate your feedback!
All the best,
Katie
Beverly S
Verified Buyer
Wool Dryer Balls
Love the wool dryer balls. They work great and are a lot quieter than other dryer balls .Highly recommend.
Response from Silk & Snow
Feb 25, 2022
Great news, Beverly! We thank you for such positive feedback. Here's to being cozy!
All the best,
Michelle
Heather P
Verified Buyer
Upholstered Bed Frame with Headboard
We love our new bed… firm but not hard…. oh so comfortable. Well engineered and sturdy… We look forward to many deep sleeps over the coming years.
Response from Silk & Snow
Feb 25, 2022
Fantastic news, Heather! We are thrilled you are so comfortable in your new bed. Thank you for taking the time to reach out. Happy sleeping!
All the best,
Michelle
Leanne H
Verified Buyer
Muslin Quilt
Love the weight, texture and look of this blanket. It has improved my sleep, it’s warm and light great combo
Response from Silk & Snow
Feb 25, 2022
Excellent, Leanne! We are very glad you are enjoying your new Muslin Quilt. Wishing you many restful nights of sleep ahead!
All the best,
Michelle
Barbara V
Verified Buyer
Egyptian Cotton Sheet Set
The sheets have a soft feel but they are very thin and, after two washings, are more wrinkled than I would have expected.
Jenna K
Verified Buyer
Down Alternative Duvet
I was looking forever for the perfect down alternative duvet and I’m so happy I went with this one! I went with the all season duvet and it keeps me really warm even during the winter months (I live in Vancouver), haven’t used it in summer months yet. I also like that this duvet doesn’t get lumpy like other down alternatives.
Response from Silk & Snow
Feb 25, 2022
Hi Jenna,
Thank you for sharing your feedback and taking the time to reach out. We are so pleased you are happy with your choice. Wishing you many more comfy nights of happy sleep to come!
All the best,
Michelle
eric j
Verified Buyer
Adjustable Pillow (Retail)
I absolutely love my new pillow. I adjusted, then I slept. I just woke up for this review, then back to sleep. Got to be the pillow:)
Response from Silk & Snow
Feb 25, 2022
Awesome news, Eric! We are so thrilled you are loving your new pillow. Wishing you many more restful sleeps to come!
All the best,
Michelle
angela c
Verified Buyer
Storage Bed
Highly recommend this bed! Very sturdy and quiet. Excellent quality. Took a few hours with one person. Magnets on the bottom storage drawer were a key addition. ⭐️⭐️⭐️⭐️⭐️
Sharon P
Verified Buyer
Storage Bed
Love ❤️ our new bed… arrived in a timely fashion, was really quite easy to assemble (once we figured out the slats were hidden inside the headboard 😳)
Very comfy, will take a little getting used to but overall very very pleased.
Very comfy, will take a little getting used to but overall very very pleased.
Response from Silk & Snow
Feb 25, 2022
Hi Sharon,
We are so glad you love your new Storage Bed. Thank you for taking the time to reach out and share your experience with us. We wish you many more comfy nights to come!
All the best,
Michelle
Cindy M
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
Love the sheet set and a breeze to order and help fr cust serv for delayed delivery. Love to buy Canadian too :)
Response from Silk & Snow
Feb 25, 2022
Hi Cindy,
We are so thrilled you have had such a great experience with our brand! We wish you many more comfortable nights of sleep to come.
All the best,
Michelle
Ley F
Verified Buyer
Flax Linen Duvet Cover
Lovely and thick and cozy. I can't have down comforters because of an allergy, and this is a really nice alternative with a similar feel.
Response from Silk & Snow
Feb 25, 2022
Hi Ley,
Awesome feedback! Thank you for taking the time to share your experience with us. We wish you many more cozy nights of sleep to come!
All the best,
Michelle
Rebecca
Verified Email
S&S Hybrid Mattress - Twin
I love my new mattress! I am kicking myself for sleeping on my saggy and uncomfortable mattress as long as I did. I was apprehensive about buying a mattress online, but I knew the mattresses at the furniture stores were not what I wanted. As a plus-sized woman, I love how firm yet soft the mattress is and I wake up pain-free.
Kim P
Verified Buyer
Sooooo comfy ! Great price - prompt delivery...Will buy again for other rooms
Response from Silk & Snow
Feb 25, 2022
Great news, Kim! We are so thrilled you have had such a great experience with us. Thank you for reaching out and sharing your feedback. Wishing you many more nights of happy sleep!
All the best,
Michelle
Amanda K
Verified Buyer
Hand Knitted Weighted Blanket
I’m obsessed with this blanket! I love the chunky knit look, and I quite love the size of it. It’s long enough that I can double it up on my legs when lounging on the couch. The colour oat is exactly as pictured.
Response from Silk & Snow
Feb 25, 2022
Hi Amanda,
Awesome feedback! Thank you so much for taking the time to write to us and share your experience with your new Weighted Blanket. Here's to being cozy!
All the best,
Michelle
Charlene L
Verified Buyer
S&S Hybrid Mattress
The bed is super comfortable!
Response from Silk & Snow
Feb 25, 2022
Hi Charlene,
We are so happy you find your new S&S Hybrid super comfortable! Thank you for reaching out. Happy sleeping!
All the best,
Michelle
jennifer w
Verified Buyer
S&S Hybrid Mattress
This was the best mattres I have ever purchased. I loved the mattress so much that I went on to purchase Silk&Snow Mattresses for my entire home as well as my three rental Airbnb properties in Florida and my guests are loving the new
Response from Silk & Snow
Feb 25, 2022
Hi Jennifer,
Thank you for reaching out and sharing your positive experience with us. We are so pleased that not only do you love your new Hybrid mattresses but you are also receiving good reviews from your guests. Wishing everyone a happy sleep!
All the best,
Michelle
Nicole T
Verified Buyer
Flax Linen Duvet Cover
Ordered a duvet cover and pillow cases, was expecting them to be a bit thicker/heavier than they are.
Caroline G
Verified Buyer
Hand Knitted Weighted Blanket
I purchased the 8lbs kids blanket for my 9 year old, who is approximately 65lbs, after she was struggling with falling asleep and having lots of anxiety around bedtime. This happened to coincide with the most recent omicron restrictions :/
She absolutely loves the blanket and, from night one, it has made a huge improvement in her ability to fall and stay asleep. Also, she reports having better sleeps.
I was unsure about spending the money but now I am so happy that I decided on purchasing the blanket.
She absolutely loves the blanket and, from night one, it has made a huge improvement in her ability to fall and stay asleep. Also, she reports having better sleeps.
I was unsure about spending the money but now I am so happy that I decided on purchasing the blanket.
Response from Silk & Snow
Feb 25, 2022
Hi Caroline,
That is amazing news! We are so pleased you have taken the time to write to us and to share your experience with us. We are very glad your daughter is having an overall better sleep experience and that you are happy with your purchase. Here's to many more restful nights to come!
All the best,
Michelle
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
Top Rated Products
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S&S Hybrid Mattress |
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Adjustable Pillow (Retail... |
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