4.6
From 1
to 5
Reviews
21591
Recommend
10 / 10
TrustScore
9.29 / 10
Lorraine B
Verified Buyer
Matelas S&S Hybride
C’est la première fois que j’achète un matelas dans une boîte, et je suis agréablement surprise du résultat. Il a été facile de le déployer, je le trouve très confortable. Pour moi en ce qui me concerne j’ai fait un bon achat.
Clive G
Verified Buyer
S&S Hybrid Mattress
Have been sleeping on this bed for just over a month. Very comfortable and the right firmness for me (might be a bit too firm for others). Have only given 4 stars as I have not yet spent 100 nights sleeping on it nor have I turned the mattress. Time will tell.
Response from Silk & Snow
Sep 14, 2020
Hi Clive
Great news, we are so happy to hear that so far so good. Keep us posted!
All the best
Susan
Troy D
Verified Buyer
S&S Hybrid Mattress
Best mattress I have ever owned. Perfect mix of support and comfort. Highly recommended.
Response from Silk & Snow
Sep 14, 2020
Hi Troy
Oh wow! Thank you for the amazing feedback :) Here’s to many more nights of happy sleep!
All the best,
Susan
Morgan M
Verified Buyer
S&S Hybrid Mattress
I am only leaving 4 Stars because the mattress didn’t have the cooling I expected but aside from that this mattress is delightful. I haven’t slept like this in years. I also notice when my youngest sleeps with me she falls asleep and stays asleep all night. I love my purchase!
Response from Silk & Snow
Sep 14, 2020
Hi Morgan
We are thrilled to hear that you and your littlest are enjoying the mattress - regardless of the cooling factor. Here's to many more nights of happy sleep!
All the best
Susan
Dave L
Verified Buyer
Worst purchase I've ever made. They do not back their product
Response from Silk & Snow
Sep 07, 2020
Hi Dave,
I am really sorry for both the poor experience in the product and the service that you have encountered. This is truly not typical of what our other customers experience. We will follow up with your directly to ensure your issue is resolved to your satisfaction. Thanks for your patience with us,
Albert
Solange T
Verified Buyer
Ensemble de draps
Pour le retard, j’ai bien apprécié de m’en faire part et bien apprécié d’avoir donné l’escompte. C’est ça que j’appele un bon service à sa clientèle.
Response from Silk & Snow
Sep 10, 2020
Bonjour Solange,
Nous vous remercions pour vos gentils mots par rapport à notre service à la clientèle. Nous tâchons d'être le plus honnête et transparent possible avec nos clients, car nous les apprécions et souhaitons les satisfaire. Parfois, des retards arrivent indépendamment de notre volonté et, de manière à ne pas pénaliser nos clients, nous essayons de trouver des solutions satisfaisantes pour eux car leur confiance est très importante pour nous.
Nous espérons que vos draps vous plaisent toujours autant et qu'ils en valaient l'attente !
- Louisa
Michèle R
Verified Buyer
Matelas S&S Hybride
Le matelas est super, il n'y a que la livraison qui aurait pu être mieux, le livreur fut très gentil mais aucune aide pour monter le matelas à l'étage. J'ai due attendre 2 semaine pour avoir quelqu'un qui le ferait pour moi.
Response from Silk & Snow
Sep 10, 2020
Bonjour Michèle,
Merci pour votre message et pour votre commentaire constructif !
Nous sommes heureux que le matelas vous plaise. En effet, malheureusement Fedex n'est pas habilité à aider avec ce genre de choses. Ils n'ont pas le droit de rentrer dans la propriété des clients car cela va à l'encontre de leur politique, surtout en temps de pandémie. Même si l'envie y est, il est impossible pour eux de le faire. Cela deviendrait certainement dangereux et compliqué pour les employés de le faire en vue des nombreux colis qu'ils gèrent chaque jour. Nous espérons un jour pouvoir fournir un service privé partout au Canada qui permettra à nos clients de ne pas se retrouver dans une telle situation. 😊
Bonne continuation,
- Louisa
Robert B
Verified Buyer
S&S Mattress
Love it!
Response from Silk & Snow
Sep 14, 2020
Hi Robert
Great news!
Thank you for letting us know.
All the best
Susan
Maxine Q
Verified Buyer
I like the sheets, the duvet cover, and the bed with headboard. But the mattress is far too soft for me...I have chronic pain and hoped It would help but I woke in very bad pain each morning. And I’m having a hard time returning it. Apparently I have to keep this mattress in my small home until the company finds a shelter (or other donee) who will take it during Covid. I appreciate that the company donates like this, but surely Silk and Snow has more room to store it than I do.
Ryan H
Verified Buyer
We love our new twin mattress! It is incredibly soft, supportive, and comfortable all at the same time! We are happy with the fact that it is CertiPUR-US certified. The only thing we want to mention is that you should give yourself a few days once the mattress is unpacked to let the smell dissipate before using it. We highly recommend!
Response from Silk & Snow
Sep 25, 2020
Hi Ryan
Thank you for taking the time to write to us, we appreciate your honest review and feedback. We are happy to hear that you're enjoying the mattress and sleeping well. The new mattress smell is worth the mention as it's pretty normal to experience. We are happy to hear that it dissipated within a reasonable time period :)
All the best,
Susan
Michel R
Verified Buyer
excellent value for the price.
Response from Silk & Snow
Sep 25, 2020
Hi Michel
Thank you for taking the time to write to us, we appreciate your feedback!
All the best
Susan
eric h
Verified Buyer
S&S Mattress
The best mattress I have ever had!
I recommend this mattress !!👍
I recommend this mattress !!👍
Response from Silk & Snow
Sep 25, 2020
Hi Eric
Great news! We are thrilled to hear that you're enjoying your new mattress!
Susan
Jamie B
Verified Buyer
S&S Hybrid Mattress
My son loves it !
I have a Casper and I think I may just be getting this one thank you so much my son sleeps like a baby
I have a Casper and I think I may just be getting this one thank you so much my son sleeps like a baby
Response from Silk & Snow
Sep 25, 2020
Hi Jamie
Best news! Nothing better than happy, sleeping kids :)
All the best
Susan
Rebecca G
Verified Buyer
S&S Mattress
Great mattress. Very different from a coil mattress, it took me a bit to get used to it. Otherwise, very comfortable and offers great support.
Response from Silk & Snow
Sep 25, 2020
Hi Rebecca
Thank you for taking the time to write to us, we appreciate your honest review and feedback. What you're experiencing is pretty common when it comes to purchasing a new memory foam as it does take some time to get used to it. We want to thank you for giving it a good solid chance (and not giving up halfway)! We are happy to hear that you're sleeping well, here's to many more nights of happy sleep!
All the best
Susan
Rebecca G
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
The sheets are amazing. They are very good quality linen sheets, you can't go wrong with these. If you like the feeling of crisp sheets, these are for you!
Response from Silk & Snow
Sep 25, 2020
Hi Rebecca
Best news! Thank you for letting us know :)
Susan
William R
Verified Buyer
I was very happy with the process of my order. The mattress is extremely comfortable and I have had far less back pain since.
Response from Silk & Snow
Sep 25, 2020
Hi
Great news on all fronts! We are happy to hear that you’re enjoying your new mattress and that you found the process smooth and easy. Thank you for taking the time to write to us!
All the best,
Susan
Sheila V
Verified Buyer
S&S Hybrid Mattress
The mattress is just eight!
Response from Silk & Snow
Sep 25, 2020
Hi Sheila
Excellent, we are happy to hear you're enjoying your new Hybrid mattress!
All the best,
Susan
Erin D
Verified Buyer
Down Alternative Duvet
I couldn’t be happier with my purchases from Silk & Snow. Loveliest company to deal with. Product is the best quality, I wish I had found them sooner so I could enjoy the comfort for longer. Will absolutely be ordering again for the rest of household bedrooms and recommend to all my friends. Way to go Silk & Snow.
Response from Silk & Snow
Sep 25, 2020
Hi Erin
Wow, thank you for the great review! You made our day!
Susan
Candice P
Verified Buyer
S&S Hybrid Mattress
I LOVE THIS MATRESS ! ! ! It is the best purchase I have made in a long time. I'm so glad it's made in Canada and so glad I took the chance on it. Great price, great quality, great offer, great money back guarantee. I would definitely recommend it!
Response from Silk & Snow
Sep 25, 2020
Hi Candice
Amazing! We are thrilled to hear you love your Hybrid mattress! Here's to many nights of happy sleep!
All the best
Susan
Deborah C
Verified Buyer
S&S Hybrid Mattress
Family liked our new mattresses
Response from Silk & Snow
Sep 25, 2020
Hi Deborah
Great news! We're happy everyone is enjoying the new mattress.
All the best,
Susan
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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