4.6
From 1
to 5
Reviews
21597
Recommend
10 / 10
TrustScore
9.29 / 10
Liz
A really excellent bed!
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Wooden Bed Frame
I'm in love with this bed!
It arrived extremely fast, and was exceedingly well packaged to protect the surfaces from any damage in shipping. Clear instructions, easy to setup, no creaking! Didn't even need the rubber mallet to assemble. Everything slid into place easily and snugly.
Overall a really beautiful, solid frame that I would recommend highly.
Only mild gripe is that the support legs in the middle can be a little annoying to keep upright until their feet are adjusted, at which point they stay up just fine.
It arrived extremely fast, and was exceedingly well packaged to protect the surfaces from any damage in shipping. Clear instructions, easy to setup, no creaking! Didn't even need the rubber mallet to assemble. Everything slid into place easily and snugly.
Overall a really beautiful, solid frame that I would recommend highly.
Only mild gripe is that the support legs in the middle can be a little annoying to keep upright until their feet are adjusted, at which point they stay up just fine.
Jean
Really nice pillow
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Pillow
I received my adjustable pillow a few days ago. It took me a few nights to get the pillow adjusted correctly, but it is perfect now. The cover on this pillow is amazing. Each night, I removed more of the filling until I reached the perfect height. It did take some time to get it the way I liked it, but so worth it. It’s a really nice pillow.
Karenanne
A few issues
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Muslin Sham Set
I love the coziness of the coverlet but the sizing is really off. I bought queen size and it hangs on the floor. It’s much larger than a standard queen in both length and width. I’m going to cut about a foot off in each direction.
Also, the weave is very loose so my cats have already caused a dozen snags. I would definitely not recommend for pet owners. I don’t think it will last very long for me unfortunately.
Also, the weave is very loose so my cats have already caused a dozen snags. I would definitely not recommend for pet owners. I don’t think it will last very long for me unfortunately.
Response from Silk & Snow
Nov 01, 2023
Hello,
Thank you for sharing your feedback regarding our muslin coverlet. The sizing is intended to be oversized so that it can be tucked under the mattress. I am sorry if that was not clear at the time or your purchase. I am also sorry to hear that the delicate fabric has been snagged by your cats, while we absolutely adore kitty's muslin sometimes does not due to the fact that it is a delicate material. Linen might be something to consider in the future, it is very durable and a great fabric choice for those with pets.
We do have 100 night trial period as well on all of our bedding if your coverlet is just not working out for you. You are always welcome to contact our customer experience team at hello@silkandsnow.com if you are not totally satisfied with your product.
Sincerely,
Lacey
Sam
All Season is Too Hot
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Down Alternative Duvet
Ordered the All Season and live in BC, its Fall now and gets down to -1 overnight, and its still too hot :( I am a cold sleeper and my husband is a hot sleeper, so he can't even sleep with the duvet as its much too hot for him.
Exchanging for the lightweight one, and hoping for an improvement! Otherwise, I like the brand and the quality.
Exchanging for the lightweight one, and hoping for an improvement! Otherwise, I like the brand and the quality.
Response from Silk & Snow
Nov 01, 2023
Hi Sam,
Thank you for your review! We are happy to hear that you enjoyed the quality of your duvet, however, I am sorry to hear the all season was a little too hot for you! We are really hopeful that exchanging for the lightweight duvet will provide the perfect temperature for a restful sleep.
Sincerely,
Lacey
Vic
Great Customer support
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Pillow
I found the pillow to be very soft and comfortable, although a bit on the warm side for me (I sleep hot).
I was very pleased with the customer support, who provided a no hassle return and refund.
I was very pleased with the customer support, who provided a no hassle return and refund.
Response from Silk & Snow
Nov 01, 2023
Hello Vic,
Thank you for sharing your feedback regarding our pillow! I am sorry to hear it did not work out for you, however, I am happy to hear that our customer experience team provided a hassle free return and refund.
Sometimes the bedding can have a big impact on the temperature of your sleep! Percale cotton can be a great choice for bedding and pillowcases for those who sleep a little warmer.
If there is anything else that the team can help with in the meantime, please feel free to reach out. We wish you all the best on your journey to a better sleep.
Sincerely,
Lacey
Jenn C
zzzzxxz
Verified Buyer
S&S Hybrid Mattress
Best sleep ever. In the process of changing all of our mattresses
Claude L
Love,love and love
Verified Email
Pillow
I ordered the pillow after receiving the hybrid matress. Both are equally awesome.
The pillow like it says is adjustable and there is another cushiony layer within the outside cover that makes the softness and comfort of the pillow out of this world. I don't like fluffy hard pillows and this one is fluffy, cushiony even cloud like and supportive all at the same time. I do have to adjust it here and there, but nothing to disrupt a sleep.
The pillow like it says is adjustable and there is another cushiony layer within the outside cover that makes the softness and comfort of the pillow out of this world. I don't like fluffy hard pillows and this one is fluffy, cushiony even cloud like and supportive all at the same time. I do have to adjust it here and there, but nothing to disrupt a sleep.
chanelle p
Linen duvet cover
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Flax Linen Duvet Cover
I love the look of my linen duvet cover, but it sheds like crazy and makes such a mess when I take it off to wash it... does this get better the more I wash it? The material ends up all over my duvet and bedroom.
Response from Silk & Snow
Nov 01, 2023
Hello Chanelle,
Thank you for sharing your feedback! We are happy to hear that you are enjoying new linen duvet cover! Our linen bedding is made of 100% European flax, sometimes this is know to shed some excess lint for the first few washes. However, this will dissipate over time!
Sweet dreams,
Lacey
Michael
Timeless look of Linen
Verified Email
Flax Linen Duvet Cover
Love the look, great colour (copper) and feel of my new linen sheets...just so comfortable!
Curtis H
Great Bed
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Wooden Bed Frame
Great bed frame and night stands. Everything arrived in perfect condition and fit together well. Long journey from Canada to Hawaii but worth it. Thank you Elyse.
Keegan B
Verified Buyer
S&S Hybrid Mattress
Absolutely love this mattress. We have it in our murphy bed in our office that gets used almost daily, and we're super glad we went with S&S! Comfy, yet supportive, it truly is a great mattress. Took a few weeks to break in, but now 6 months later it's perfect.
Thora C
Torn pillowcase
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Flax Linen Duvet Cover
We've been using the sheet set and douvet cover for about two months now and despite the excessive shedding and seemingly endless lint, we do love them. After today's wash though, there was sadly a rip in the pillowcase, which is very disappointing with the price point.
Response from Silk & Snow
Oct 19, 2023
Hello Thora,
Thank you for taking the time to leave a review! We are happy to hear that you love your sheet set and duvet cover but are so sorry to hear about the rip in the pillowcase. I completely understand your disappointment.
We always aim to provide the highest quality products and this is not the kind of experience we would have liked to offer. Please feel free to reach out to our customer service team in order to discuss your options at hello@silkandsnow.com.
Kind regards,
Lacey
Geoff B
A revolutionary sleep!
Verified Email
Surmatelas organique
I'm not typically one to write reviews for products I purchase, but this mattress topper has had such an impact on my sleep experience that I felt others needed to know. I purchased a Saatva innerspring mattress in February and while it's really comfortable, it's pretty noisy. I wanted something a little firmer on top of the mattress too and discovered that latex foam is highly supportive and opted to buy the S&S firm mattress topper. What a game changer it has been! I have had back pain for a few years and thought that I just had to live with it. After a week of sleeping on the mattress topper, I've noticed that my morning aches and pains are either much milder or not at all! I would highly recommend this mattress topper to anyone in search of a better night's sleep.
Cass
Bad Customer Service
Verified Email
Percale Cotton Sheet Set
I want to start by saying I love the sheets, but the customer service policies are awful. I ordered sheets on 10/1/23 with an estimated delivery of 10/5. I had guests staying at my house the following sunday and relied on these sheets being here for them. It is now 10/10 and I have not received. I figured the package was lost so I called UPS to confirm. They confirmed it had been lost, not your fault I get it. What I did not like was the response from your customer support. In all cases of this happening with other companies, they have allowed me to order another set so I can receive it faster and then investigate the original order later to provide a refund. I was told they would not refund me and it would take two weeks minimum to provide a solution! That is absolutely ridiculous. I will not be giving you my business in the future.
Response from Silk & Snow
Oct 12, 2023
Hello Joliet,
I am sorry to hear about the delay in receiving your sheets and the inconvenience it has caused. Our goal is to ensure our customers receive their orders in a timely manner, and I understand your frustration with the situation.
Regarding your concerns about our customer service policies, I want to clarify that when packages go missing, our standard procedure is to open an investigation with the courier to confirm the loss. This is to prevent any fraudulent claims and maintain a level of accountability with our shipping partners.
While we do our best to expedite this process and resolve the issue as quickly as possible, I understand that this may not have met your expectations. We value your feedback and will continue to look for ways to improve our customer service in such situations.
I apologize for any inconvenience you've experienced and appreciate your feedback. If you have any further questions or concerns, please feel free to reach out to our customer support team at hello@silkandsnow.com, and we'll do our best to assist you.
Kind regards,
Lacey
Patricia H
Verified Buyer
Storage Bed
My husband and I downsized last year and desperately needed storage solutions. This bed has been a godsend. Sturdy, elegant, and the drawers glide smoothly even when packed full. We've recommended it to three neighbours already. Silk & Snow never disappoints.
B
Hate these sheets so much!
Verified Email
Egyptian Cotton Bedding
I bought these in 2021 during the height of COVID lockdowns to try and make us feel better about it all, having hotel quality sheets. I read the reviews and it seemed good. HOWEVER, I have 2 cats and these sheets collect cat fur like their job is to be a cat fur collector and not sheets, duvet cover and pillow cases. It's horrible. And I contacted customer service about this and they were SO extremely unhelpful. Essentially they told me to just "pick the fur off".. of a king duvet (both sides), king top sheet (both sides), the fitted sheet and all the pillow cases. 2 years later I've completely wasted my money on these, they make me angry every time I see them because they just look like crap because it was supposed to be a nice thing but they are NOT meant for a home with pets. And they should absolutely be telling people that. I hate these sheets so much, and very much dislike their customer service
Response from Silk & Snow
Oct 12, 2023
Hello,
Thank you for sharing your feedback. I am sorry to hear about your experience with our sheets and the issues you've encountered with cat fur. We understand that having pets can sometimes present challenges when it comes to maintaining bedding.
Regarding customer service, it's disappointing to hear that you had an unsatisfactory experience. We appreciate your feedback, and we are continuously working to improve our customer support to provide better assistance in various situations. We do have a 100 night trial in which you are welcome to return your sheets for a full refund at anytime within that period. Unfortunately as the sheets were purchased in 2021, your 100 night trial period would have surpassed as well as your 1 year warranty.
It's important to note that while our sheets are designed with quality and comfort in mind, they may not be ideal for every specific circumstance, especially when dealing with pet hair which is also why we offer a 100 night return period, so you can get a sense of how the sheets will work for you. We value your input and will consider it in our ongoing efforts to enhance our products and customer service.
If you have any further concerns or questions, please don't hesitate to reach out to our customer support team at hello@silkandsnow.com, we will do our best to assist you. We appreciate your feedback and hope to improve your experience with us in the future.
Kind regards,
Lacey
Kara L
comfy but warm
Verified Buyer
S&S Hybrid Mattress
I find it a bit warm. Iwe also have the organic mattress and I prefer it.
Jennifer E
queen mattress cover
Verified Buyer
Surmatelas organique
Very comfortable topper. We purchased to make our semi-soft bed firmer. Excellent quality.
Frances K
sleep better!
Verified Buyer
Surmatelas organique
I finally found a mattress topper that works. I have a very bad back and sleeping more than a couple hours straight was very difficult. Now I can sleep 5 to 61/2 hrs straight. Worth every penny. I could have paid for it and had money left over if I would have bought this one first. I owe a huge Thank You to my sister for telling me I needed to buy one after telling me about hers.
Kimberly P
Simply amazing
Verified Buyer
Egyptian Cotton Duvet Cover
Highly recommend this duvet. I get really hot at night and this airy and fluffy thing is just perfect. Keeps me cool. Best purchase ever.
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
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Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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