4.6
From 1
to 5
Reviews
21597
Recommend
10 / 10
TrustScore
9.29 / 10
Peter S
Good Sleep.
Verified Buyer
S&S Hybrid Mattress
The queen size is best to sleep on. Nice rejuvenating deep sleep, support
Todd M
A Drramy Sleep
Verified Buyer
S&S Organic Mattress
My partner and I have gone through many mattresses in our life and finally we've found the perfect one that we both love. The organic coiled. Silk and Snow staff helped make the process easy and we're so happy we chose them. Would also recommend the white glove delivery service.
Gail W
Our first non-feather pillows
Verified Buyer
First, we were impressed by the innovative packaging, something to use to store the overage of the filling that we took out. Each of us took out very different amounts so that we could each have a pillow that suited our individual needs. The fact that you can wash the outer pillow is a bonus. We are used to feather pillows, which are “scrunchable,” while this pillow is firmer, and is great for support for a different kind of sleeping; we use both types during sleep. Great product!
Bob G
Egyptian Cotton Shhets
Verified Buyer
Egyptian Cotton Pillowcase Set
They are silky soft from day one.. And just get better after washing.. Durable too… I wish the neutral colors wouldn’t sell out so quickly.. great customer service too. Thanks …
Robin H
Verified Buyer
Egyptian Cotton Duvet Cover
Soft and luxurious
Nabila M
very bad experience
Verified Buyer
S&S Hybrid Mattress
The worse mattress and customer service ever .
Mattress:I was blocked from the top of my back to my feet .
Custmer service: didn’t want to accommode me and exchange it for one firmer ( they wanted me to pay the difference although I’ve never suffered after sleeping on a mattress )
So never will buy or suggest to anybody this company .
Mattress:I was blocked from the top of my back to my feet .
Custmer service: didn’t want to accommode me and exchange it for one firmer ( they wanted me to pay the difference although I’ve never suffered after sleeping on a mattress )
So never will buy or suggest to anybody this company .
Response from Silk & Snow
Oct 12, 2023
Hello Nabila,
Thank you for sharing your feedback. I'm sorry to hear about your experience with the Hybrid mattress and our customer service. We understand your concerns.
The Hybrid and Organic mattresses are different models with variations in features and firmness levels, which can result in price differences. When customers request an exchange for a different model, the cost adjustment is typically necessary to account for the price variation between the two products.
We apologize for any inconvenience this has caused you. If you have any further questions or concerns, please feel free to reach out to us. We value your feedback and aim to provide better service in the future.
Kind regards,
Lacey
Daniel C
Strange
Verified Buyer
Surmatelas organique
Ordered 1 first and is perfect , so we ordered another one and not as thick and much softer. Decided to keep it anyways
Julian H
flimsy quality
Verified Buyer
Egyptian Cotton Sheet Set
These bad sheets are thinner than tissue paper and totally not worth the price they charge.
Response from Silk & Snow
Oct 12, 2023
Hi Julian,
Thank you for sharing your feedback, I am sorry to hear that you weren't satisfied with your purchase. Our sheets are made from high-quality, 100% pure Egyptian cotton, which ensures comfort and durability, the sheets are also designed to be lightweight and breathable. We understand that preferences vary, and we appreciate your feedback.
Kind regards,
Lacey
Lawrence J
Soooo comfortable!
Verified Buyer
S&S Organic Mattress
We love our mattress. It's the right amount of firm with that hint of softness.
Kent H
frane and matress
Verified Buyer
Wooden Bed Frame
Amazing bed frame and mattress
jennifer d
Had High Hopes
Verified Buyer
Percale Cotton Sheet Set
The sheets are of good quality and the colour pictured is accurate. I washed the sheets once a week for about 6 weeks. They remained very crisp to the point of feeling scratchy. The fitted sheet was really hard to put on but became very loose after a few nights
I no longer use the sheets and will not buy again
I no longer use the sheets and will not buy again
Response from Silk & Snow
Nov 22, 2023
Hi Jennifer,
Thank you very much for your feedback on the color representation of our sheets. We're sorry to hear about the challenges you've faced with the texture and fit.
We understand that personal comfort preferences vary, we apologize if the sheets felt too crisp for your liking. Percale, contrary to Egyptian cotton, is intended to be a little more crisp rather than soft which is also what keeps it cooling!
Your feedback is important for us to improve our products and we appreciate your honesty. If there's anything specific you'd like to share or if you have further concerns, please feel free to contact our customer service team at hello@silkandsnow.com. We are here to assist you and address any issues you may have.
Sincerely,
Lacey
Neems
functional and beautiful piece
Verified Email
Silk & Snow Natural Hand Knit Weighted Blanket
I bought the Hand Knitted Weighted Blanket – Natural - 15 lbs, Ginger during a summer sale and I am so glad I did. As someone who developed a lot of anxiety during the pandemic, I found weighted blankets helpful. I've tried other weighted blankets and they've been ok but the S&S one is both functional and beautiful. There's something so soothing about the weave instead of the pellets like in other blankets. I leave it out and it matches with the rest of my space so well, I get so many compliments on the blanket all the time.
Pros:
- well made
- sturdy
- so breathable
- comforting
Cons:
- none!
Pros:
- well made
- sturdy
- so breathable
- comforting
Cons:
- none!
Neems
fabulous firm mattress
Verified Email
Hybrid Mattress
stomach and side sleeper, 165lbs
The reason I've put 4 instead of 5 stars is that I've had my mattress for 80/100 days. But so far it's great. This is a firm mattress. If firm is what you're looking for, it's fabulous. My partner's mattress is firmer than this and he is happy with the firmness level of my S&S. If you don't like a firm mattress, go to a competitor (the competitor's "firm" mattress is uncomfortably soft). I tried the S&S organic and hybrid in the Toronto showroom and settled on the hybrid.
Pros:
- if you want a firm online brand mattress this is it
- Canadian company
- weird smell goes away quickly enough
- easy to set up
- if you're in the GTA, easy to go to their showroom
Cons:
- weird chemical smell when it first comes out of the packaging
- so far, that's it.
I will be purchasing more Silk and Snow products because I am very happy with my mattress and weighted blanket purchases.
The reason I've put 4 instead of 5 stars is that I've had my mattress for 80/100 days. But so far it's great. This is a firm mattress. If firm is what you're looking for, it's fabulous. My partner's mattress is firmer than this and he is happy with the firmness level of my S&S. If you don't like a firm mattress, go to a competitor (the competitor's "firm" mattress is uncomfortably soft). I tried the S&S organic and hybrid in the Toronto showroom and settled on the hybrid.
Pros:
- if you want a firm online brand mattress this is it
- Canadian company
- weird smell goes away quickly enough
- easy to set up
- if you're in the GTA, easy to go to their showroom
Cons:
- weird chemical smell when it first comes out of the packaging
- so far, that's it.
I will be purchasing more Silk and Snow products because I am very happy with my mattress and weighted blanket purchases.
Kathryn W
Verified Email
The robe is very cozy but I've only washed it once and it already has loose threads coming off of it in multiple places with patches of stitching missing.
Response from Silk & Snow
Nov 20, 2023
Hello Kathryn,
We're sorry to hear about the issues with your robe. Quality is a top priority, and we apologize for any inconvenience. Please contact our customer service with details, including any photos, so we can address and resolve the problem promptly. Your satisfaction is important to us, and we appreciate your understanding.
We wish you all the best.
Lacey
Matt J
Customer service
Verified Email
Hybrid Mattress
Customer service was excellent. I made a mistake with my original order and they were able to correct it and get me the right bed frame. Good job!
Justin
Verified Email
Hybrid Mattress
Our king size hybrid is no longer comfortable after just over a year. Middle section is firmer and much higher than either side where we sleep. It’s like sleeping in a hole. We rotated mattress every couple months and it didn’t help. Expected better from a mattress with springs.
Response from Silk & Snow
Oct 12, 2023
Hello,
I'm sorry to hear that you've experienced discomfort with your king-size hybrid mattress. It's important to ensure that you're sleeping comfortably, and we understand your concerns.
The issue you're describing could potentially be related to a manufacturing defect or a warranty-eligible concern. Since your mattress is still under the 15 year warranty, I recommend that you contact our customer support team at hello@silkandsnow.com to discuss the problem in more detail. They will be able to guide you through the warranty process and help you determine the best course of action.
Please feel free to reach out to our customer support via email or phone to initiate the warranty claim and explore the options available to address the issues you're facing. Thank you for bringing this to our attention.
Kind regards,
Lacey
Deanna D
Verified Buyer
S&S Organic Mattress - US
Love my organic mattress so comfortable
Connie B
Verified Email
Hybrid Mattress
So freaking comfortable! I looked for a long time for a mattress to support heavier people, and this company said their mattresses delivered. Well we've been sleeping on the hybrid one for about two weeks now and it is the comfiest softest bed ever. Highly recommend! We also received two pillows with the purchase of our mattress, and they are also amazing. They puff right up again when you are not using them, and stay cool! No more needing to flip my pillow constantly to the cool side! We shall see if the mattress stands the test of time and doesn't sag on me like our old one from Amazon. Nothing worse than trying to sleep in a body groove and putting your back out!
Wei K
Verified Buyer
Adjustable Pillow (Retail)
Great pillow
Jennifer M
Verified Buyer
My partner and I purchased a whole set! King bed sheets, a down alternative king duvet, Egyptian cotton duvet cover in sand and two king size pillows! We love our new pillows, the sheets are nice, and the duvet is great! Keeps us super warm on those chilly nights, and not too hot on the warmer nights. Sadly, the duvet cover has been a bust, I regret buying it. It was okay for the first little bit- I did notice it would wrinkle very quickly, however, after the first wash- it was even worse! I washed it according to the care instructions, but now the duvet doesn’t seem to lay properly in it, and the wrinkles look terrible! I had a friend come over and when she seen our bedroom instantly she said “girl, you need a new duvet cover, this looks terrible!”… and I had only had it for 2 months at that time!
I highly recommended the pillows and duvet, but I would suggest NOT purchasing a duvet cover. I’m not ready to spend more money on another duet cover somewhere else and I feel sad every time I look at what used to be our beautifully made bed. I wish I could upload a photo to show how bad it looks.
I highly recommended the pillows and duvet, but I would suggest NOT purchasing a duvet cover. I’m not ready to spend more money on another duet cover somewhere else and I feel sad every time I look at what used to be our beautifully made bed. I wish I could upload a photo to show how bad it looks.
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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S&S Hybrid Mattress |
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