4.6
From 1
to 5
Reviews
21597
Recommend
10 / 10
TrustScore
9.29 / 10
Sarah N
Verified Email
Wooden Platform Bed
Middle bar has bent and I can’t for the life of me figure out how to fix it without breaking it, or making it worse. Now when I sit on the bed, it slides 3 to 4 inches every time.
Response from Silk & Snow
Oct 12, 2023
Hello Sarah,
I'm sorry to hear that your middle bar seems to have bent.
The issue you're describing could potentially be related to a manufacturing defect or a warranty-eligible concern. Since your bed frame is still under the 5 year warranty, I recommend that you contact our customer support team at hello@silkandsnow.com to discuss the problem in more detail. They will be able to guide you through the warranty process and help you determine the best course of action.
Please feel free to reach out to our customer support via email or phone to initiate the warranty claim and explore the options available to address the issues you're facing. Thank you for bringing this to our attention.
Kind regards,
Lacey
Busime M
Verified Buyer
Egyptian Cotton Duvet Cover
It's so soft after every watch
Dennis P
Verified Buyer
Egyptian Cotton Sheet Set
Beautiful product. Comfortable and virtually no shrinkage
Benjamin
Verified Email
Silk Sleep Mask
These are soft but the pink ones let so much light in. They hardly work as eye shades as a result. Would not suggest any of the light colors!
Rachel W
Verified Email
Wooden Bed Frame
Love the bed but was disappointed with the headboard quality. There is a gap between the boards right through the middle of the headboard lengthwise, not seamless like the videos and images show. Unsure if this is a defect in just the one we received or the design itself. There was also an issue with the stain in one corner of the headboard which is much lighter than the rest of it (looks like something might have been stuck to the wood while it was getting stained and peeled off?).
Otherwise very sturdy and easy to put together.
Otherwise very sturdy and easy to put together.
Response from Silk & Snow
Nov 22, 2023
Hi Rachel,
Thank you for sharing your feedback, we are delighted to hear that you love your bed. We appreciate your honesty regarding the headboard and we want to provide some clarification.
The intentional gap you noticed in the headboard is indeed designed to allow for natural expansion and contraction due to changes in weather and humidity. This is a deliberate feature aimed at preventing cracking or warping over time.
We're sorry about the issue with the stain in one corner, and we appreciate you bringing it to our attention. If you have any concerns or if there's anything more we can do to assist you, please feel free to reach out to our customer service team at hello@silkandsnow.com.
Thank you for choosing our bed, and we hope it continues to provide you with comfort and satisfaction.
Sincerely,
Lacey
Alexandra O
Verified Buyer
S&S Mattress
Really soft
Judy
Verified Email
Muslin Sham Set
Love the coverlet. It is very breathable and soft. I no longer get hot at night and have to throw it off.
Only bad side is that because of the loose weave it catches and snags very easily such as on a rough finger nail or watch buckle and the threads pull out sometimes creating a run. Wouldn't recommend for dog or cat owners whose pets like to sleep on your bed. I have already had to poke back in a few loose threads so I don't know how long the coverlet will last before there are just too many snags and runs. I have to throw another duvet over it to protect it during the day.
Only bad side is that because of the loose weave it catches and snags very easily such as on a rough finger nail or watch buckle and the threads pull out sometimes creating a run. Wouldn't recommend for dog or cat owners whose pets like to sleep on your bed. I have already had to poke back in a few loose threads so I don't know how long the coverlet will last before there are just too many snags and runs. I have to throw another duvet over it to protect it during the day.
Jose
Verified Email
Egyptian Cotton Bedding
The sheets were comfortable but they just did not fit on our Cal King bed. Our bed needed deeper sheets. If they had an option for a deeper fit I would definitely buy those.
Response from Silk & Snow
Sep 06, 2023
Hi Jose,
Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our sheets comfortable during your use.
We apologize for any inconvenience you experienced with the fit on your Cal King bed. We understand the importance of having sheets that fit securely. Your suggestion for an option with a deeper fit is valuable feedback, and we appreciate it. While we currently may not have the deeper fit option available, we continually strive to improve and expand our product offerings based on customer input. Your input will be taken into consideration as we explore potential enhancements to our sheet selection.
Kind regards,
Tamara B
Verified Buyer
S&S Hybrid Mattress
We found the mattress very firm, was not comfortable for either me (under 250 lbs, stomach and side sleeper) or my husband (over 250 lbs, back and side sleeper). Gave 3 stars instead of 1 or 2 because the customer service and returns was very easy to deal with. No troubles returning the mattress within the 100 day trial period and getting a full refund.
Zoe F
Verified Buyer
Honestly a great buy. Got this to replace my old weighted blanket, and I really wanted to try the woven kind. It’s pretty much perfect.
David C
Verified Buyer
Good quality towels
Lawrence H
Verified Buyer
Awesome sauce.
Emilia
Verified Email
Wooden Upholstered Headboard
I was initially satisfied with this purchase as it looks beautiful however, within 6 months of normal use one of the legs broke off and another 1 year later. 1 star for poor quality.
Response from Silk & Snow
Sep 06, 2023
Hi Emilia,
Thank you for sharing your experience with your purchase, and we sincerely apologize for the inconvenience you've encountered with the legs of your bed frame.
We appreciate your honest feedback, and it's essential for us to address such concerns and make improvements. We want to let you know that we've made recent upgrades to the legs to enhance their durability and overall quality.
We're committed to delivering products that not only look beautiful but also stand the test of time with normal use. With this we also offer a 5 year warranty on our furniture items.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to our customer service team at hello@silkandsnow.com.
Kind regards,
Maddie
Verified Email
Wooden Bed Frame
Really a well made bed overall, though I agree with another review that noted the center support legs are too short. The bed went together smoothly. I put the mattress on and one of the center support legs fell out of position not five minutes later. They were very loose on the centre beam, did not fit snugly at all. Will have to try to lift bed up and put the leg back into position- may put a felt pad under both the center support legs to raise them up a bit. Otherwise, very well made and extremely well packaged.
Response from Silk & Snow
Sep 06, 2023
Hi Maddie,
Thank you for sharing your feedback on the bed assembly, and we appreciate your constructive comments. We're pleased to hear that you find the bed to be well made and that it was packaged securely.
Regarding the issue with the center support legs, we apologize for any inconvenience you experienced. The legs do have an adjustable piece on the bottom that can be unscrewed to a height that works for your space! If you find that they are too short for your specific needs, extending them as you mentioned with a felt pad could be a helpful solution to ensure a snug fit and proper support.
Thank you for choosing our bed, and we hope you enjoy many restful nights on it.
Sweet dreams,
Marilyn N
Verified Buyer
S&S Mattress
I kick myself for having waited so long to order from Silk & Snow. It’s the most comfortable mattress I have ever slept upon.
Garrett R
Verified Buyer
Wooden Bed Frame
Excellent bed.
Karine G
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
Confortable et doux à la fois !
Ursula K
Verified Buyer
S&S Hybrid Mattress
Easy to install, but mattress a little soft for my liking.
Greg C
Verified Buyer
Great pillow for side sleepers. Keeps my head aligned correctly.
Dane C
Verified Buyer
Adjustable Pillow (Retail)
My wife and I both love this pillow.
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
Top Rated Products
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S&S Hybrid Mattress |
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Adjustable Pillow (Retail... |
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