Hi Sharyle, Thank you for sharing your experience with our pillows, and we appreciate your feedback. We're sorry to hear that the initial comfort level and temperature weren't quite what you were expecting. Our pillows are designed with extra fill to allow for adjustability, ensuring that each customer can customize the pillow to their individual comfort preferences. We're glad to hear that you were able to make the pillow more comfortable by removing some of the memory foam chips. Regarding the issue of heat retention, we understand that personal comfort regarding temperature can be subjective. If you find that the pillow is still too hot for your liking, you may want to consider using a cooling pillowcase or exploring other cooling bedding accessories to create a more comfortable sleeping environment. Furthermore, we do offer a 100 night sleep trial and free returns. Your feedback is invaluable in helping us continually improve our products, and we're here to assist you with any questions or concerns you may have in the future. If there is anything else we can assist with, please don't hesitate to reach out to hello@silkandsnow.com. Kind regards,

Hi Amanda, Thank you for sharing your honest feedback about your recent purchase of our Egyptian cotton sheets and Percale duvet cover. We appreciate you taking the time to express your thoughts, and we're sorry to hear that the colors of the items didn't meet your expectations. We understand the importance of color accuracy when shopping online, and we apologize for any disappointment caused by the colors not matching the photos as you anticipated. We understand that aesthetics play a significant role in decision-making and we want to make sure you feel confident in your selections. For your next purchase, we invite you to request fabric swatches before making a decision, this can be done by emailing hello@silkandsnow.com. This way, you can have a tangible sample of the colors and materials to help you make a more informed choice. If there is anything else we can assist with in the meantime, please feel free to reach out via the email address above! Kind regards, Lacey

Hello, Thank you for your patience and for sharing your experience with us! We're thrilled to hear that the wait for the sheets to come back in stock was worth it. It's fantastic that they're meeting your needs as a hot sleeper, providing you with comfort and helping you sleep well. We're glad to know that the sheets have a nostalgic feel, reminding you of the cotton sheets from your childhood. It's wonderful to hear that the colour also meets your expectation! Thank you for choosing our sheets, and we hope they continue to bring you comfort and restful nights. Kind regards, Lacey

Hi Sal, We sincerely appreciate your positive review and the time you've taken to share your experience with our pillows. We're delighted to hear that you find our pillows to be of high quality and that you appreciate the packaging. We also take great pride in providing excellent customer service, and it's gratifying to know that our team has been friendly, helpful, and responsive during your interactions. Regarding the minor issue you mentioned about the pillow's potential sagging over time, we appreciate your feedback. It's excellent to hear that you've found simple ways to maintain the pillow's comfort level, such as adjusting the foam or adding more filling as needed. This adjustability is an important feature of our pillows, allowing customers to customize their comfort. Thank you again! We hope you continue to enjoy the comfort of your pillows for a long time to come. Night night,