4.6
From 1
to 5
Reviews
21597
Recommend
10 / 10
TrustScore
9.29 / 10
Doreen D
Verified Buyer
S&S Hybrid Mattress
He bed was firmer than the old mattress but now has softened up. It looks like it’s dipped where we sleep. We need a little more time on it.
Jake R
Verified Buyer
S&S Mattress
Great bed for the price!
Burak C
Verified Buyer
Great product, the first one we ordered came undone at the end so we had to tie it for it to hold. But silk & snow took care of us with their great warranty!
Anita V
Verified Buyer
Silk Sleep Mask
I wish the lighter colours weren't so transparent. The light shines through
Sierra M
Verified Buyer
Great
Karen
Verified Email
Percale Cotton Sheet Set
The sheets are super rough. Can't even use the pillowcases as they felt horrible on my face. Hoping they will soften. 2 washes in they haven't yet.
Response from Silk & Snow
Jul 31, 2023
Hi Karen,
Thank you for your review on our Percale sheets! I want to assure you that this can be very common at first and the sheets do require a few washes as well as some use to really soften up and feel how they will feel for the life of the sheets! The reason for this is, we do not use any chemical softeners in the production of our sheets and the dyes are organic!
Because we understand it can take a few washes to really get to enjoy the sheets, we offer a 100 night trial period on all of our bedding, this way you can fully test the sheets and gauge your satisfaction. If the sheets end up not working out for you before your 100 nights are up, you can return them for a full refund.
If you have any further concerns or would like to initiate a return, please reach out to our amazing customer service team. We are here to assist you and ensure your satisfaction.
Thank you for your feedback, and we appreciate your support of our brand.
Kind regards,
Lacey
Calvin
Verified Email
Pillow
Not at all suited to side sleeping. I've tried every combination of filling, it's impossible to make it comfortable. It's about as firm as a half-deflated air mattress. If you add more filling to give it more body, you just sink into it and suffocate. The shredded foam just isn't firm enough especially if you sleep on the edge of your pillow, the foam just gets pushed away. I sleep both on my side and back, I was hoping the pillow would be the perfect middle ground, and it absolutely wasn't. It's not bad exclusively for back sleeping, but I've already got (better) pillows for that. If you sleep on your side this isn't for you. Build quality is decent. Smelled weird at first but that quickly went away. I'm not at all a fan of the duvet style cover because it exacerbated the issue of sinking into the pillow. I'm well outside the return window, that's how much I tried to make it work. The idea was promising but the execution was such a let down, I feel it's almost misleading to even suggest that it could work for side sleepers.
Response from Silk & Snow
Jul 31, 2023
Hi Calvin,
I want to thank you for your review on our pillow. We are so sorry to hear that our pillow did not meet your expectations, especially for side sleeping.
We understand that each individual has unique preferences when it comes to pillows, and we are sorry that our adjustable design did not provide a comfortable middle ground for both, your side and back sleeping needs.
I am sorry to hear that you are outside your return window. We do like to offer 100 nights in order to allow our customers to test the product long enough to conclude if the item is suitable for them. I am sorry to hear this was not enough time in your case.
Please be assured that your feedback has been shared with our team, and we are committed to using it to improve our products and services.
If there is anything else we can assist with or if you have any further questions or concerns, please don't hesitate to contact our customer service team and we would be happy to assist.
Sincerely,
Lacey
Devon K
Verified Buyer
Storage Bed
solid bed frame, no complaints. storage drawers are a huge W for my small apartment. took like 2 hrs to put together solo but instructions were clear. docks a star bc one of the drawer handles came slightly misaligned but fixed it easy.
Elle
Verified Email
Flax Linen Duvet Cover
Muslin quilt: this is lovely for summer for a bit of warmth and a lot of snuggliness. I am just wondering how to wash it, I don’t remember seeing instructions.
Response from Silk & Snow
Dec 20, 2023
Hello Elle,
Thank you for your review! You are welcome to take a look at the tag for the washing instruction. Furthermore, they are also available on the webpage under "Materials/Care".
We wish you many restful nights of sleep!
Sincerely,
Lacey
Dani A
Verified Email
Muslin Sham Set
Been using it since June and can attest to it being a summertime bedding essential. It’s super lightweight and breathable. Only issue is with the size… I have a double bed and had to go with the queen which sweeps the floor. Would be nice to have more size options to choose from in the future!
Amy W
Verified Email
Flax Linen Duvet Cover
Obsessed with the color and the quality and softness is amazing. Could not be any happier with our purchase.
Anne D
Verified Buyer
Adjustable Pillow (Retail)
I am a side sleeper with narrow shoulders. While I appreciated the adjustability and head/neck support of the shredded foam pillow I had been using, I didn't like the lumpiness of the surface. I also missed the softness of fiberfill, the feeling of sinking into the top layer of the pillow. The Silk and Snow pillow gave me both support and softness, once I learned that it was a little too big for my standard-size pillow protector, which made it feel too firm. I kept removing foam until there was almost none left! Once I bought a larger pillow protector, I was able to adjust the foam correctly and have enjoyed the comfort of the pillow every since.
Courtney O
Verified Buyer
Down Alternative Duvet
This comforter is the perfect weight for all weather! I live in LA, where it gets very hot, I have been sleeping pretty comfortably with this comforter for several hot nights, and I love it. I was concerned that it would be too flat and not puffy and look nice, but it looks so good in the cover I have or on its own!
Kathryn
Verified Email
Percale Cotton Sheet Set
I purchased the Rosewood but am disappointed in the colour in real life. I thought it would be a bit more beige/taupe undertones but it’s bright pink.
Response from Silk & Snow
Jul 17, 2023
Hi Kathryn,
Thank you for sharing your feedback regarding our percale sheets in rosewood. We're sorry to hear that the color of the product didn't meet your expectations. We understand how important it is to have accurate representations of our products, and we apologize for any inconvenience this may have caused.
We value your satisfaction as a customer, and we want to make things right for you. Please reach out to our customer support team, and we'll be more than happy to assist you with any concerns or issues related to your purchase. We can explore possible solutions, including returns or exchanges, to ensure that you're completely satisfied with your purchase.
Your feedback is important to us, as it helps us continually improve. We will take your comments into consideration to enhance the overall customer experience and ensure the products can be depicted in the most accurate way.
Once again, we apologize for any disappointment you experienced.
Sincerely,
Lacey
Edgar A
Verified Buyer
S&S Hybrid Mattress
Really happy with my new mattress. I am sleeping so comfortably. I highly recommend to anyone who is thinking of buying a new mattress to consider a Silk and Snow mattress.
Lexi
Verified Email
Wooden Upholstered Headboard
The bed is incredibly beautiful and looks well made. I’ve been sleeping on it for a month and it is INCREDIBLY squeaky. It squeaks if I barely move, which makes the price feel a bit expensive. I give it 3 stars for it’s beauty but 1 star for value due to the volume of squeak after one month.
Response from Silk & Snow
Jul 17, 2023
Hello Lexi,
Thank you for sharing your feedback with us regarding your experience with our bed. We're happy to hear that you find the design beautiful and the craftsmanship appealing. However, we're sorry to learn about the issue you've encountered with squeakiness.
We understand how crucial a peaceful and quiet sleep environment is, and we apologize for any inconvenience caused by the squeaking. Quality and comfort are at the forefront of our priorities, and we take your comments seriously.
Squeaking can sometimes occur as the bed settles in during the initial period of use. However, it's not something that should persist. We value your satisfaction as a customer, and we want to make things right for you. Once again, we apologize for any frustration caused by the squeakiness, and we appreciate your honest review. Please don't hesitate to reach out to our customer support team at hello@silkandsnow.com if the problem persists or if you have any further questions or concerns.
Kind regards,
Lacey
Sarah S
Verified Email
Hybrid Mattress
Love everything I have bought from this company! Organic mattress, mattress protectors, duvets, sheets and pillows. Their duvets have such a nice weight to them - keeping you comfortable and never too hot or cold! I love our mattress so much - very comfortable. The cotton sheets are silky smooth.
And their customer service is outstanding. They even called me to double check my order as I had ordered both Queen and king size items and wanted to ensure that was correct.
And their customer service is outstanding. They even called me to double check my order as I had ordered both Queen and king size items and wanted to ensure that was correct.
Sandra B
Verified Buyer
Cadre de lit avec tête de lit
J’adore la qualité
Jessica D
Verified Buyer
I've never had a weighted blanket before so I can't compare it with anything else. It's beautiful and soft and looks great on my bed. It is heavy but heavy enough to feel like there's a comforting weight on without disturbing my sleep and making it hard to turn in bed. I chose 15 lbs.
Alexandra S
Verified Buyer
Moelleux à souhait, le confort absolu. Plus léger que notre couette hivernale.
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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