4.6
From 1
to 5
Reviews
21597
Recommend
10 / 10
TrustScore
9.29 / 10
Melissa C
Verified Buyer
So comfortable, thank you
Gordon L
Verified Buyer
S&S Organic Mattress
Slow return process
Response from Silk & Snow
Jul 17, 2023
Hello Gordon,
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with our return process taking longer than expected.
We are committed to providing a smooth and efficient return process for our customers. We also believe in responsible and sustainable practices, which is why we have a donation program for returned mattresses.
When a mattress return is initiated, we can sometimes take some time to find a suitable charity or organization to donate the item to, ensuring that it goes to an organization who can benefit from it. I am sorry that in your case the process took a bit longer than expected.
While we understand that waiting for the return to be processed can be frustrating, we genuinely appreciate your patience and understanding. We are constantly working to streamline our return and donation processes to reduce any unnecessary delays. Your feedback is invaluable to us, and we will consider this for future process improvements.
Kind regards,
Lacey
Natasha D
Verified Buyer
S&S Hybrid Mattress
Excellent mattress. Very comfortable. Delivery was quick. This was a great purchase.
Candace P
Verified Buyer
Nice quilt , soft and beautiful. But the reason for the lower star rating is I called silk n snow to ask the weight of this blanket , they said 15 pounds . FedEx shipped it in a box with a duvet cover and sham set and the entire shipment was only 8 pounds . Definitely not as advertised. I returned it . The company is amazing to deal with as far as returns and customer care
Paul M
Verified Buyer
I already owned the Gravity Cooling Weighted Blanket, which I like a lot, except that while it cooler than their other weighted blankets, it is still too warm for me during the warmer months (even with air conditioning). I hoped this S & S Hand Knitted Weighted Blanket would be cooler because of the gaps between the cotton cords, while still providing the weight to help me sleep. And it has exceeded my expectations, as entering July I have used it for the past few months and it hasn't been too warm.If I knew in the past what I know now would have just bought this blanket, as it works in the warmer months and I could always add another regular blanket in the cooler months if needed.
Daphné Y
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
Bonsoir, Mon fils ains que son amoureuse aiment vraiment leurs nouveaux draps en lin. Il m’a dit qu’il vont dormir sur dans leurs lit , super confortable ,respirant ainsi que douillet.
Ellen C
Verified Buyer
S&S Hybrid Mattress
Good company, great mattress, pillows are fantastic too.
Stephen R
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
Nice soft sheets
Lucia Q
Verified Buyer
Egyptian Cotton Sheet Set
We bought both Sateen and Percale. They are soft, good quality and they keep us cool.
Lucia Q
Verified Buyer
S&S Organic Mattress
The organic mattress is very comfortable and plush. You feel like you are lying on a cloud. We are very satisfied with our purchase.
Thank you Silk & Snow !
Thank you Silk & Snow !
Brigitte F
Verified Buyer
Flax Linen Pillowcase Set
😊💕
Holly M
Verified Buyer
Percale Cotton Sheet Set
Very happy with the quality of fabric and workmanship 🙂
Donna B
Verified Buyer
Down Alternative Duvet
Just as described. Perfect for summer
Alexandra P
Verified Buyer
Wool Dryer Balls
These were our 4 and 5ht matters from Silk & Snow. Very happy with the mattress.
Katrina V
Verified Buyer
Adjustable Pillow (Retail)
This pillow has a great design and feels high quality. That said, if you prefer a very soft pillow as I do, it may not be the right option for you. I removed nearly all of the inner core layer, at which point the firmness was at the level I wanted but the pillow lacked structure. I ended up switching to a down pillow, but I gave this to a friend who likes a slightly firmer (but still soft) pillow, and he loves it. I'm considering purchasing another to use as a guest pillow.
Diana K
Verified Buyer
We love this throw! It’s soft to the touch, silky-smooth and the perfect size for the bottom of our bed. We especially love it for a mid-day nap. Thank you.
DK
DK
Dana B
Verified Buyer
Percale Cotton Sheet Set
I purchased the two of the cotton percale sheet sets, one in sage and one in rosewood. The weight is lighter than I expected and the top sheet really wrinkles badly. I still like the sheets, but I expected to love them.
Mona S
Verified Buyer
S&S Mattress
It feels as if I am spleeping on a cloud!
Trudi W
Verified Buyer
Muslin Coverlet
The softest blanket and true to bedding size.
Amy R
Verified Buyer
Flax Linen Duvet Cover
The sheets and duvet cover are so amazingly comfortable and great for regulating my temperature at night . Best purchase
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
Top Rated Products
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S&S Hybrid Mattress |
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Egyptian Cotton Sheet Set |
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Adjustable Pillow (Retail... |
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