Hello Janice, We are sorry to hear that our flax linen sheet felt too rough for your skin. Your feedback is valuable to us, and we always want our customers to love their bedding. We understand that you may have been looking for something different. That's why we have our 100-night trial policy in place, allowing you to find the product that suits you best. Upon reviewing your file, I noticed that your trial period is ending soon. We recommend reaching out to our team to initiate the return process. We appreciate your feedback as it helps us continually improve our products and better understand our customers' preferences. If you have any further questions or suggestions, please feel free to contact us. Thank you for considering our flax linen sheet, and we hope you find bedding that better meets your needs and preferences. Best regards,

Chère Nahanie, Nous sommes désolés d'apprendre que notre matelas vous a semblé trop chaud. Votre avis est précieux et nous en tenons compte. Nous souhaitons toujours que nos clients adorent notre matelas, mais nous comprenons que vous recherchiez peut-être quelque chose de différent. C'est pourquoi nous proposons une période d'essai de 100 nuits pour garantir votre satisfaction. Nous sommes heureux de constater que vous êtes déjà en contact avec notre équipe pour faciliter le processus de retour. Nous tenons compte de vos commentaires, car ils nous aident à améliorer continuellement nos produits et à mieux comprendre les préférences de nos clients. Si vous avez d'autres commentaires ou suggestions, n'hésitez pas à nous les faire part. Nous vous remercions d'avoir envisagé notre matelas et espérons que vous trouverez un produit qui correspond davantage à vos besoins et à vos préférences. Cordialement, Jeanne

Dear JH, Thank you for sharing your experience with our bed frame. We genuinely apologize for the inconvenience you have encountered and appreciate your feedback. We take quality very seriously and strive to provide products that meet our customers' expectations. We are sorry to hear about the issues you've faced with the centre beam and one of the legs of the bed frame.This is certainly not the level of quality we aim to deliver, and we understand your frustration. We encourage you to reach out to our dedicated team at hello@silkandsnow.com so that we can further investigate the matter and provide you with a satisfactory resolution. Your satisfaction is important to us, and we want to ensure that we address your concerns promptly. As a testament to our commitment to quality, we offer a comprehensive 5-year warranty on our products. This warranty is in place to provide our customers with the assurance that we stand behind the durability and performance of our items. We would be more than happy to assess your specific situation and explore options to address the issues you have encountered. Once again, we apologize for any inconvenience caused and appreciate your feedback. Your input allows us to reflect on our products and continuously improve. We hope to have the opportunity to resolve this matter to your satisfaction and restore your faith in our brand. Thank you for choosing our product, and we look forward to hearing from you soon. Best regards, Jeanne